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“Not great for an Embassy Suites”

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Embassy Suites by Hilton Destin - Miramar Beach
Ranked #6 of 39 Hotels in Destin
Certificate of Excellence
Denver
Level 6 Contributor
193 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Not great for an Embassy Suites”
Reviewed November 2, 2012

Mixed feelings about this hotel. Stayed here in October and wouldn't return until they had some room renovations.

The good:
Great location just across the street from the beach across a boadwalk and down some stairs. At the beach you can rent umbrella, chairs and other beach equipment. Was not at all crowded while we were there. Beautiful sand and clear water as standard in this area of Florida. Hotel will check out towels at the front desk to take to the beach.
Hose out front to wash off sand before entering hotel.
I found the staff very pleasant and accommodating except for the older gentleman giving drinks at the managers reception in the evening.
Exterior of the hotel looks very nice, parking free and plentiful.
Free full breakfast and free drinks in the evening as with all Embassy Suites
Big beach store across the street if you need any extra supplies.
Near the outlets and other places for food, shopping etc.

The Bad:
Rooms need to be upgraded. Carpet and tile old and stained, mold in shower, needed to call on two of our days to get the pull out bed made. Room had unpleasant odor.
Evening reception lines very long, took at least 10 minutes each time we wanted a drink. Older gentleman serving drinks in the evening was grumpy unless you gave him a tip, then he actually acknowledged you with a pleasant, "thank you" only to get grumpy again for the next guest. Younger guy our last day was much nicer.
One night at the evening reception they served generic type Lay's potato chips with salsa. Odd...
Guy making omlettes did it too quick, each day they were runny.
Hotel recommended Busters for a meal and it was awful. Not sure why they would send us here.

As I stated, my experience was mixed. I will return to the area, but won't return to this hotel or recommend it until some upgrades are made.

Room Tip: High floor facing the beach probably has the best view.
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank be32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
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English first
Milwaukee, Wisconsin
1 review
Reviewed October 19, 2012

The room smelled like pipe smoke and they could not change us to another room. The carpet was absolutely discusting. You could feel the crusty spots under your bare feet. (YUCK) Housekeeping did not come each day until late afternoon, right when we wanted to come back from the beach and get cleaned up for the evenings events. I asked several questions of the front desk during the five days we were there and was amazed at the responses I received. I travel regularly with my career and this has got to be the most clueless set of front desk staff I have ever encountered. I have never stayed at a place where the staff was so clueless about the area, the hours of their own resturant, etc. There gift shop lacks anything of value. Don't forget anything.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Love2Live2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tayla W, Front Office Manager at Embassy Suites by Hilton Destin - Miramar Beach, responded to this review, October 2, 2015
I am so sorry to see you did not have a great stay. We will take your comments under consideration as we continually look for ways to improve our guests satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Houston, Texas
Level 5 Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 11, 2012

Have visited this same hotel on a couple of occasions and both times we had a wonderful experience. First, the staff is very friendly and helpful! From the front desk to housekeeping! Great work! The location is ideal- just walk across to the beach- next to stores and shops. The breakfast is great- well stocked and tasty! (can not beat it!) The evening managers reception is also a big plus. I would have rated a full 5 star if it wasn't for this problem. (Both times we've come they only had one lone bartender serving everyone!) long lines and felt so bad for the guy since he obviously couldn't handle that many people all at once. Stayed several nights and he never had back up... couldn't figure that out? Room was nice- be warned though- all rooms have that typical FLORIDA musk- kind of semi-mold smell. You are right on the beach- people bring in wet clothes etc. its just going to be there... otherwise clean and beds were comfortable. Recommend this Embassy to families and couples. If a couple just ask to be separated from larger rooms with doubles and you should have a quieter experience. (this is an older, but well maintained hotel) Hope you have a great stay!

Room Tip: Front rooms near elevators are a little louder than others.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShellsWellsTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 5, 2012

The hotel was nice and a short walk across the street from the beach. The only issue that we had was a very rude desk clerk on checking in and checking out. She was someone that should not be working with the public. Everyone else at the hotel was very nice and accommodating. The room service food was excellent and the prices were great.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LenMalone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tooele, Utah
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 24, 2012

I recently stayed at the Embassy Suites in Destin, FL.

The rooms were the same as all Embassy Suites. The property was dates and showed its age.

The staff was Awesome. The guys working the afternoon shift were excellent, they called me by my name every time I passed through the lobby. They were able to answer all my questions and made me feel welcome. If more hotels had employees like the guys working the afternoon shift check in would be Great.

The breakfast was the same every day, omelets, pancakes, bacon, sausage, potatoes scrambled eggs etc.. the food was good but did not vary.

The managers reception was Great the drinks were great the line moved fast.

The beach is just across the street.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LawrenceM2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level 6 Contributor
181 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 21, 2012

As they say, it is all about the location. This Embassy has a great location just across the street from the beach access. The rooms and hotel service are average and very typical of an older Embassy Suites. The morning free food service was ok but nothing different than what you will find at many hotels....average stuff.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pmx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Level 6 Contributor
143 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed September 15, 2012 via mobile

Return visit to this property ,been here 5 years ago.
Thank goodness nothing has changed except the staff but not the grouchy,unhappy and unmotivated Barman
Breakfast as bad as ever,only cooked to order are the eggs,everything else ,precooked.
Soggy Hasbrowns,Overcooked and dry Sausage. (According to a cook it's perfect when it comes out of the oven and then the air oxides ,thus the dark brown color......Amazing statement ,should bee a Chemist not a Cook!
Rooms smell musky,like smoking room.Used a whole can of deodorizer to no prevail ,it still smells musky.
Furniture and carpets need updating.
Room Safe did not work,maintenance replaced the door system 3 times....still does not work.These safes are antique and outdated.
Beeches are hard to get too,if you carry a cooler and chairs,many step up and down over the dunes.Try the small pool instead ,even though the Hottub did not work.
This property needs major work to have a Embassy Suite name.
Maybe it will take another 5 years.

Stayed September 2012, traveled as a couple
Helpful?
2 Thank Kapitaenleutnant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Destin - Miramar Beach

Property: Embassy Suites by Hilton Destin - Miramar Beach
Address: 570 Scenic Gulf Dr., Destin, FL 32550-4014
Phone Number:
Location: United States > Florida > Florida Panhandle > Destin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Destin
#4 On the Beach Hotel in Destin
#4 Romantic Hotel in Destin
#5 Business Hotel in Destin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Destin - Miramar Beach 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
Embassy Suites Destin - Miramar Beach is an all-suite hotel featuring amenities designed to pamper our guests: We are across the street from the gorgeous Gulf of Mexico with a private beach access, complimentary cooked-to-order breakfast daily, complimentary Evening Reception nightly, Complimentary wired and wireless internet. Check in 4pm / Check out is 11am. Age Restrictions 25 to checkin. We are across the street from our lovely beach. 100 yards from our front door. ... more   less 
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Also Known As:
Embassy Suites Destin - Miramar Beach Hotel Destin
Destin Embassy Suites

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