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“Great Family Place!!”

Review of Crystal Sands 114A

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5 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 6
Destin, Florida

Reviews from our community

Average - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
shanj390
Houston, Texas
1 review
“Horrible Experience!!”
Reviewed June 8, 2016 for a stay in May 2016

I would not recommend this place to anyone!

First of all, after driving over 9 hours we arrived at 6:00pm and the office was closed for check-in so we had to stand outside and call a operator who asked us a million questions before they granted access to our room. ( Your room and the office are not located at the same address either.)

Once we finally got in the room there were ants all on the kitchen counter.

We attempted to watch tv but could not hear anythinh because the stomping and screaming above us was so loud. The building must be old because you can hear every conversation and floor squeak from walking. Paper thin.. We asked if we could be moved to a different room since the stomping and screaming went on for hours at unreasonable hours of the night but they said they couldn't do anything but upgrade us to a more expensive room which we would have to pay for.

No Customer service was provided to me at all!! Not even an apology for the inconvenience.

6 months pregnant, didn't sleep the entire trip due to loud disturbances and paranoia from crawling ants!

If you want a nice relaxing get a way this is not the place to stay!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Service
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Reviewed April 20, 2015 for a stay in April 2015
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Beach
Liked least: Everything else
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
May 26, 2015
Dear Valued Guest,

We sincerely apologize that your recent visit did not meet your expectations.

We have been working diligently with this homeowner to make improvements and have made great strides as is evidenced in the photos on our website. We also hope that the resolution you received during your stay was satisfactory.

Your feedback is very important to us and we will pass yours along regarding the décor of the home to the homeowner so that continued improvements may be made.

Our hope is that you will return in the future, whether it be this property or another, and give us another chance to exceed your expectations and provide you with the vacation experience you deserve.

Sincerely,


Shane Browning
Area Operations Manager
Central Destin Office
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Henderson, Tennessee
Reviewed September 20, 2014 for a stay in September 2014

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway A romantic getaway
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Oct 24, 2014
Dear Valued Guest,

We sincerely apologize that your visit to Crystal Sands was not what you’d hoped it would be.

Each of the units at Crystal Sands is individually owned and decorated, and we will be more than happy to pass along your concerns to the homeowner so that we may avoid such issues in the future. For any maintenance issues, please know that a guest only need to report it to us and we will have our on-site maintenance staff address the issue right away.

Your satisfaction is important to us, and we hope that you will give us another chance to exceed your expectations in the near future.

Sincerely,

Shane Browning
Area Operations Manager
Central Destin Office
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
“Great Family Place!!”
Reviewed February 18, 2009 for a stay in April 2008

We love Crystal Sands! Our family goes to Destin every year and we always stay at one of the bottom floor units. Very short walk to the beach and the units are always very clean.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MS
Reviewed February 17, 2009 for a stay in June 2008

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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