The management here is terrible! I would never recommend this place to anyone due to the horrible experience my family and I had here because of management of the property. My family and I drove 5 hours and paid 326.00 to check in at 3:30pm on Friday. We were given a sheet of info with the code to the gate entrance on it. That night we went to eat and returned. We had forgotten our paper with the code on it. After knocking on the managers door with no answer, at 9 pm pm we called the after hour emergency line twice with no answer and then left a message explaining the emergency and asking for a return call. Waiting 30 minutes with no returned call and 3 screaming children in the car that had to potty, I climbed over the gate to get to our room and get the code. By 9 am we still had not received a return call. I went to the office to c/o no returned call and explain the incident, only to have ANGIE TOOMBES tell me it was all my fault that I had forgotten the code and they consider emergencies to be busted pipes or no action and I wasn't experiencing an emergency when I called. We even verified we had called the correct number for after hours. ANGIE TOOMBES stated even if they had returned the call we would have been charged 50 dollars for them to give me the code. She was not apologetic at all and did not try to accommodate us in any way. We had a check out time of 10 am on Saturday, not even being a 24 hour stay. She had remained me that we could probably extend the check out time before we even traveled to destin, but ended up making us check out at 10 am. I demanded a partial refund, and she refused stating she couldn't refund me anything for my forgetting my code in my room, not saying anything about the call that wasn't returned. Awful customer service for such a nice place.
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- Also Known As:
- Capri By The Gulf Hotel Destin