Hotels.com Confirmation Number is 114666190067 - booked the room 5 weeks in advance for 4 adults and one child. Requested extra towels, pillow and blanket but none available. Should have been reserved at time accepting the booking. There was 2.5" cockroach in the room, fire alarm buzzing every minute and toilet would not flush. Reported fire alarm, tech fixed then noticed and reported toiled problem. Tech was visibly upset (made comment reporting problem) but fixed replacing the part. Called front desk for extra stuff and was told to come and pick it up. When went down, informed none available. Late at night 9:00PM, flight in morning no choice but to put up. last day at Orlando, bad wrap of excellent expensive vacation - very very disappointed. Have stayed at Travel lodge but didn't expect this at all. As a courtesy entire trip should be refunded. Contact if you care - Paul Kalra 416-903-8258
This hotel was amazing. The front rest service was fantastic. The employees really care about their guests. The room was so clean and very up-to-date. I love that the TV has literally almost every channel. Overall, I would stay here again. I recommend this hotel to anyone and everyone in need of a relaxing moment.
the room was not clean each day guest in next room were very loud at night time, mentioned to staff about room not being cleaned it was cleaned that day and that day only during a one week stay.