Stayed at the Marriott for 3 nights in early December while visting friends in the Delray Beach area. The hotel is perfectly located within walking distance to the beach and the many shopping areas Delray has. The problem was with the many malfunctions we experienced. First, the wi-fi in our room did not work. When I called the front desk, they trasnferred me to their "IT specialist" who did diligently try to fix the connection problems, but after spending 30 minutes on the phone with him, no solution. He thought it might be my laptop, but the next morning, I went to the lobby and was able to access the hotel network with no problem. The desk staffer told me they frequently had problems with the routers on the guest floors and she would make sure it was reset immediately. I also, told her that there was no heat in the room and the water pressure was very low in both the sink and shower. She was extremely professional and cordial, but suffice to say, none of these problems were ever fixed during our 3 days at the hotel. On the last day, one of the woman at the front desk offered to move us to another room, but by then it was too late. If they hadn't apologized so profusely and promised me each time that the problems would be fixed immediately, I would have asked for another room the first time.
Our entire floor suffered from an air pressure problem. In the corridiors it sounded like a wind tunnel, the problem being air was rushing out from under the room doors, making a howling sound. We had to place a towel at the base of our door inside the room to keep down the noise. Bizarre! No one at the hotel seemed to have an answer for this. One bellman offered it might be due to the fact it was windy outside. Nice try! Like wind on the ocean is a rare event.
We requested an ocean front room with a balcony and got one, but it was directly over the front entrance and the balcony was barely big enough for two (small) people to sit turned sideways to the ocean. Not worth the price for an ocean front.
In general, the staff at the Marriott were all very friendly and attentive, even if their maintenance people did nothing they promised. For $100 a night, this would be an acceptable place with decent beds, friendly staff and nice lobby. For almost $200/night (plus a parking charge), it fails the test. Some fellow friends stayed down the street at the Residence Inn and this was just as good a hotel for much less $. I think next time in town we will try the new Seagate Hotel across the street.
- Official Description (provided by the hotel):
- Dogs are welcomed. Maximum 2 dogs per room (30 pounds max) with per pet fee of USD 75 rooms and USD 200 Villas. Contact hotel for more details and confirmation. ... more less
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- Also Known As:
- Delray Beach Marriott Hotel Delray Beach
- Marriott Delray Beach