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“No Cleaning”

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Hyatt Place Delray Beach
Ranked #2 of 15 Hotels in Delray Beach
Certificate of Excellence
GreenLeadersGold level
Reviewed December 30, 2013 via mobile

No one cleaned our room yesterday. The floor of the bar/breakfast room was filthy and sticky this morning even though I was one of first to breakfast. Obviously had not been washed from last night. No excuse for this especially when charging $250/night.

Stayed: December 2013, traveled as a couple
2  Thank slctravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert C, Manager at Hyatt Place Delray Beach, responded to this reviewResponded January 12, 2014

Thank you for staying with us here at Hyatt Place Delray Beach and bringing your concerns to our attention. I understand how frustrating it can be to come back to your room and it not be cleaned upon your return. I sincerely apologize for this mishap and can assure you that this is not a normal occurrence. I have addressed your concerns with our Executive Housekeeping management team to ensure this does not happen in the future. I would like to speak with you personally to make this right. Please contact me at your earliest convenience at bobby.copeland@hyatt.com. I look forward to hearing from you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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673 - 679 of 820 reviews

Reviewed December 29, 2013

We spent 7 nights in December. The hotel is very clean and fairly new. The room was fairly large, the bed was comfortable, the bathroom was excellent. The pool is small but adequate. The free breakfast is nothing special but there's nothing wrong with it. This place was no doubt built on standard architectural plans that maximize the use of space and minimize the use of staff. Everything is functional and nothing is elegant, or even interesting. I heartily recommend the hotel, just understand what you're getting. Finally, there is a $15/night charge for parking at the hotel. But immediately south of the hotel is a large municipal garage that charges $5 to enter on Thursday, Friday and Saturday between 4:30pm and 10pm. Once inside the garage, your car can stay as long as you like. So I recommend you park there.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
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Thank OurFuture
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2013 via mobile

We were down visiting family. Stayed at hyatt while the kids were with their grandparents.

The hotel is very close to everything on Atlantic Avenue.

The rooms are large and comfortable beds.

That's it!

Staff were very friendly but they either lacked a sense of urgency or had extremely poor training and operational plan

One of their marketed features is a full buffet breakfast. Great potential.

Issue is that they have many people "employed" at the hotel and front lobby area but none were "working".

They all walk around but never refilling items or cleaning up after guests who leave their things around.

Plates and utensils that were clean were always
Scared with remnants of breakfasts past.

Garbage pails overflowing.

It has great potential but needs a manager on staff that could manage.

Stayed: December 2013
Thank Scott K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2013 via mobile

We had a 2 queen room, which was spacious and clean. We called ahead to get non-down pillows, but that didn't happen; had to call again. Free breakfast was yummy, however we had to go through several plates, bowls, and glasses to find ones that were clean.

Stayed: December 2013
1  Thank Briannas_MomNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2013

I was surprised that this hotel had so many better than average reviews. Most of the favorable remarks are regarding the hotel's location - and it is a great location - but the hotel was "eh". Front desk responsiveness and service was poor at best. Otherwise, the location could not be beat, the rooms are nicely furnished and breakfast was excellent. My "eh" review is based on the overall lack of concern for issue brought to the staff's attention. "My water looks yellow." was greeted with "no one has every complained before". And be careful of the Starbucks coffee - no prices lists (couldn't be produced even after an inquiry), and when I asked for a medium size drip coffee, was given an Americano at twice the price I would have paid at Starbucks. Not impressed. (And still have no idea why my water was yellow.)

  • Stayed: November 2013, traveled with family
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2  Thank Marianne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2013

Loved everything about this place. Good thing since I will be visiting Florida 5 times a year on business and this hotel is conveniently located to my customer (Office Depot) and numerous, great dining options just few blocks away on Atlantic Avenue. Nice rooms with free wifi, small pool area, and basic breakfast included in the rate. Have I mentioned location, location, location??

  • Stayed: December 2013, traveled on business
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Thank elchevere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2013

We moved from the Marriott Delray Beach because of customer service issues and spent the next 5 days here. It is a clean, modern and well run hotel with friendly staff and a ' can do' attitude. Our room was modern and well furnished. One small word of warning - if you are in a room on the road side you will hear the freight train that toots its way through town. It's not an issue because of its infrequent timetable but the 0010am can be a shocker! However, all in all, a great hotel and very centrally sited with access to a host of local restaurants and shops.

Room Tip: Rooms away from the main road might avoid the freight train noise but I can't be sure.
See more room tips
  • Stayed: December 2013, traveled on business
    • Value
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Thank pauld07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Delray Beach

Address: 104 NE 2nd Ave, Delray Beach, FL 33444-3704
Phone Number:
Location: United States > Florida > Delray Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 15 Hotels in Delray Beach
Price Range: $156 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Delray Beach 3*
Number of rooms: 134
Official Description (provided by the hotel):
Situated blocks from the beautiful Gold Coast beaches, Hyatt Place Delray Beach offers a seamless experience for business professionals and multi-tasking travelers on the go. If you’re staying at our hotel in Delray Beach, FL for a fun family vacation, you’ll find easy access to popular attractions, like Atlantic Avenue shopping and the vibrant Pineapple Grove Arts District. Located a short 20 minute drive to Palm Beach International Airport and 30 minutes to Port Everglades, we are the ideal stopover for all travelers. The Hyatt Place Delray Beach offers a full service lobby bar, outdoor pool, Jacuzzi and 24 Hour Fitness Center. What You’ll Love: Spacious rooms: Our residential-style guestrooms feature Hyatt Grand Beds®, Cozy Corner Sleeper Sofas, and free Wi-Fi, so you can relax and stay productive Premium amenities: Soak up some sun at the rooftop pool, relax in the hot tub, and keep up with your workout routine in the 24-hour StayFit™ Gym All day dining: Enjoy a free breakfast, and dine any time of day at the 24-hour Gallery Menu & Market Meetings and events: From social events to executive gatherings, our 1,850 square foot meeting venue helps you bring people together in innovative ways Pet-friendly accommodations: When traveling with your four-legged, family friend, you are in luck…Hyatt Place Delray Beach is a pet-friendly hotel ... more   less 
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