The Seagate has been open for 3 years and I have stayed there each of those 3 years for a total of ~15 nights, most recently over the holidays 2012/13. As TripAdvisor readers can see, some vistors love the hotel, others not so much. I am in the the former category. Here's why:
First, what I like: the hotel is located on Atlantic Avenue, approx. 3 blocks from the ocean. Yes, it is not on the ocean, but it is close. And the hotel itself is beautiful. It is also well maintained (with minor exceptions; see the carpets). The rooms are large and spacious, finished in the finest materials; decor is neutral tans and browns. Rooms overlooking the side streets appear to me to be larger and are definitely quieter. Rooms in the back overlook the pool but are slightly smaller. Interior courtyard rooms are the least expansive rooms available but face the parking garage. I would avoid them unless cost is an issue. The healt club overlooks the pool and is larger, newer, better equipped and cleaner than the usual of the hotel gym. The spa is nice. Bathrooms are finished in dark woods and marble, each equipped with a large soaking tub and walk-in shower. Bedrooms have flat screen TVs and a small balcony. The lobby is beautiful, with large fish tanks in various positions. On-site parking is available (~$19/night). The outdoor pool is behind the hotel and pretty and has a walk-up bar off to the side (the pool is in the shade most of the day due to surrounding palm trees). The staff is young and helpful, especially the ones that greet you in the driveway (ask them about local restaurants - they correctly steered us each night to the best dining experiences in Delray.) A Mercedes SUV is used to shuttle guests (without charge) to locations within 5 miles of the hotel. The beach club is about 1/2 mile away on the ocean. There is a shuttle that runs continuously to the beach. My family and I walked each way each day. The Beach club is beautiful and the dining pavilion is a great place to have a romantic oceanside dinner. Chaise lounge chairs and umbrellas are available. Also, chaise lounge chairs at the beach (while plentiful) are hard plastic and uncomfortable. Cabanas are $35/day.
Here is what I think needs improvement: first, house-keeping is a diaster. Some days good, other days an utter failure. Towels (actually, a luxurious brand) are in perpetual short supply. This appears to be a universal complaint. Also, the carpets do have stains that should be cleaned. The hotel needs to get its act together on this or it is going to continue to see complaints. Generally, I see no excuse for the failure of housekeeping to do its part. Extra fees are all annoying including (1) Rollaway beds which cost $30/night; (2) The resort fee is $30/day (I have never understood this fee anywhere but it is becoming common); (3) Wi-fi is $10/day in the room but free in the lobby (go figure; use the lobby network "Seagatehall"). Better yet, the hotel should drop this fee- it is annoying when you're paying $400+/night in season.
Also, some reviewers criticize the front desk. While I understand some of the complaints, in my view the front desk was always responsive and friendly. Not once did I detect any attitude or unfriendliness. The desk is young and perhaps a slight bit inexperienced but never failed to greet me with a smile. My advice, if you have a compliant, give them a chance to address it.
I am not a big fan of dog-friendly hotels due to allergies. To those sensitive to pet dander, be forewarned.
Overall, this is a very nice hotel and I plan to return there later this spring for another visit. It provides good value for the cost. All but the most cranky traveler will likely agree with me.
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- Also Known As:
- The Seagate Hotel Delray Beach
- The Seagate Hotel And Spa