Just two years ago this property was the perfect getaway as it was completely rennovated and had great service; however, it has diminished considerably since then. We switched rooms three times since each room was worn worse than the last -- stains on the furniture, carpet, even the ceiling and a non-functional safe. Rental beach chairs that were once available just outside the property are no longer available making it diffult to sit on the beach at this "resort" property. Upon communicating our dissatisfaction about the quality of the property since our last visit, the front desk professional agreed with me and then I was referred to the general manager's voice mail to leave comments (she is not in this week). We are seriously considering cutting our stay short given the high nightly rate we are paying does not match our prior experiences and current expectations to make it worth it. Additionally, being a Hilton Diamond member got us nothing more than a smile with no priority booking, room selections, or consideration. This property is not up to par with the quality and service one would expect from the Hilton family of hotels. It is so disappointing to see a property we have enjoyed for the past 9 years be so tired and drop in quality of service.
- Official Description (provided by the hotel):
- Welcome to our beachfront resort destination. Embassy Suites Deerfield Beach - Resort & Spa is one of the best Deerfield Beach hotels on Florida's Gold Coast. Our hotel has received a 4-Diamond rating for the past three years. Enjoy two miles of Florida's white sand beaches, accessible from our walkway. This resort near Delray Beach is close to Ft. Lauderdale and Palm Beach. Join us at BT's Oceanfront restaurant for a complimentary cooked-to-order breakfast. Savor a custom omelet with coffee and ocean views. Enjoy a cocktail* and snacks at our complimentary Evening Reception. The kids will enjoy our tropical heated pool or wading in the Atlantic, just steps from the resort in Deerfield Beach. Relax with an aromatherapy bath or massage at our Spa950. The 3,300 sq. Ft. Spa includes a full-service salon. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Deerfield Beach Hotel Deerfield Beach
- Deerfield Beach Embassy Suites