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“Tired property - dissappointing”

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Embassy Suites by Hilton Deerfield Beach - Resort & Spa
Ranked #4 of 18 Hotels in Deerfield Beach
Dix Hills, New York
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Tired property - dissappointing”
Reviewed March 13, 2013

Just two years ago this property was the perfect getaway as it was completely rennovated and had great service; however, it has diminished considerably since then. We switched rooms three times since each room was worn worse than the last -- stains on the furniture, carpet, even the ceiling and a non-functional safe. Rental beach chairs that were once available just outside the property are no longer available making it diffult to sit on the beach at this "resort" property. Upon communicating our dissatisfaction about the quality of the property since our last visit, the front desk professional agreed with me and then I was referred to the general manager's voice mail to leave comments (she is not in this week). We are seriously considering cutting our stay short given the high nightly rate we are paying does not match our prior experiences and current expectations to make it worth it. Additionally, being a Hilton Diamond member got us nothing more than a smile with no priority booking, room selections, or consideration. This property is not up to par with the quality and service one would expect from the Hilton family of hotels. It is so disappointing to see a property we have enjoyed for the past 9 years be so tired and drop in quality of service.

Room Tip: Ask for beach view rooms in the south tower. There tends to be noise in the north tower with delive...
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  • Stayed March 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Travelwld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,126 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
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English first
Olympia, Washington
Level 6 Contributor
112 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 11, 2013

The rooms here are large and updated. Love that the hotel offers complimentary buffet bfast each day of your stay. The bfast is a full buffet, not continental breakfast. The Manager's reception each evening with complimentary cocktails is another wonderful feature of this hotel. The pool was clean and the water warm enough to get right in. The hotel is right off the beach with easy access for hotel guests.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank LovetoTravel58653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kennett square pa
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 11, 2013

The minute you step out of the car to the minute you check out, you will feel pampered. The hotel is beyond clean and fresh. They are constantly trying to make your stay the bet it can be. The suites are huge, two rooms with 2 full baths. The views we had where from the side of the hotel. We could see the ocean even though we were not ocean front. The linens were clean and soft. We ate a few times in the hotel bar, but breakfast was included. This is not your little buffet style. This is a full, all out everything you want for breakfast buffet. You can have omelets made your way or any other style eggs. From there they go to the bacon, sausage, scrambled eggs, and two versions of home fries. There is another station for very fresh fruit and yogurts. You have a bread station for White, whole wheat, bagels, English muffins, muffins, Danishes. You have a variety of cereals. There is also Oatmeal. There is an area to make your own waffles. It has it all.
The pool is crystal clear. The water is heated during the colder months and there is a hot tub. You walk out the back and onto the beach. There is a nice walk way if that will take you up the coast if you need to get a little exercise. They have a gym but walking or jogging outside is much better.
They staff was very helpful with anything we asked. We did have an issue with the key card not working but by the time we returned it was corrected.
We will be returning next year for sure.

Room Tip: We did hear you should stay clear of the elevator area. Our room was about 2 or 3 away and we could...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JTKFries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremantle, Australia
Level 6 Contributor
136 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed March 10, 2013

Stayed here for a weekend to attend a wedding. The hotel is quite nice, good sized rooms, decent bar and food. The only gripe was the excessive parking charges for guests, $13 per night to self park seemed a bit much to us!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AtlantanHaggis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 10, 2013

Went from Saturday to Saturday to spend time with our grand children that live locally. Hotel readily accomodated a sleep over with pull out couch and play pen. We all were able to swim and eat breakfast which is included. Gate at pool takes you right down to beautiful clean beach that has lounge chairs for sunning. Beach is very private. My wife and I enjoyed massages at the spa and happy hour drinks a few nights. The resort is very comfortable due to the caring staff. Stayed in room 238. It had a great view. The balconly was not very large. The rooms have 2 bath which is fabulous. We will be staying here for all of the visits we take to visit our daughter and her family.

Room Tip: corner suites give a great view.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iluvlauderdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts, United States
Level 6 Contributor
105 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 7, 2013

Fabulous location - walk through the pool area and out the gate and across the road is the beach - great evening reception and full cooked breakfast. There is also a full service spa. But some attention to detail is needed and in room wifi access is extra which seems a bit cheap considering the cost of this hotel.

Room Tip: the king smoking rooms actually have a decent partial ocean view, if you can stand the smell of stal...
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  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lydia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 7, 2013 via mobile

This is just a wonderful place. It is right at the ocean, yet it still has an amazing pool area.
Breakfast and evening cocktails included.
Parking is $$ but, that is the case everywhere here.
My room has 2 queen/2bath. Balcony is only a standing area. That is the only slight disappointment.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank longport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Deerfield Beach - Resort & Spa

Property: Embassy Suites by Hilton Deerfield Beach - Resort & Spa
Address: 950 Ocean Dr, Deerfield Beach, FL 33441
Phone Number:
Location: United States > Florida > Broward County > Deerfield Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Deerfield Beach
#4 Business Hotel in Deerfield Beach
#6 Family Hotel in Deerfield Beach
#7 Romantic Hotel in Deerfield Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Deerfield Beach - Resort & Spa 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Welcome to our beachfront resort destination. Embassy Suites Deerfield Beach - Resort & Spa is one of the best Deerfield Beach hotels on Florida's Gold Coast. Our hotel has received a 4-Diamond rating for the past three years. Enjoy two miles of Florida's white sand beaches, accessible from our walkway. This resort near Delray Beach is close to Ft. Lauderdale and Palm Beach. Join us at BT's Oceanfront restaurant for a complimentary cooked-to-order breakfast. Savor a custom omelet with coffee and ocean views. Enjoy a cocktail* and snacks at our complimentary Evening Reception. The kids will enjoy our tropical heated pool or wading in the Atlantic, just steps from the resort in Deerfield Beach. Relax with an aromatherapy bath or massage at our Spa950. The 3,300 sq. Ft. Spa includes a full-service salon. ... more   less 
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Also Known As:
Embassy Suites Deerfield Beach Hotel Deerfield Beach
Deerfield Beach Embassy Suites

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