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“Another terrible experience at this unsanitary motel !”

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Wyndham Deerfield Beach Resort
Ranked #1 of 18 Hotels in Deerfield Beach
Certificate of Excellence
Melbourne, Florida
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Another terrible experience at this unsanitary motel !”
Reviewed April 1, 2013

We have tried this hotel a few times because of the location and the last vist was the final straw with this this motel.Yes,they call it a Hotel yet the service level is what you would expect from a motel that rents by the hour.

When we arrived at the hotel the bellman was not at the entrance so I had to unload my own vehicle and push the lugagge up to the room myself and it goes down hill from there.

We booked an oceanfront corner room online and when we arrived at the hotel we were given the keys to room #301 which had a view of the wall from the pier to the east and the air conditioners of the restaurant roof attached with the to the north.Definitely not what was advertised.I went down to the front desk and spoke to the "Rooms dept Supervisor" Mr. Otto Duarte, and he moved us to room #715.Again,no bellman in sight so I move my own luggage for the second time.When we arrived upstairs to room #715 my wife found hair from a previous guest on the pillow and bedsheets which appears that this "motel" does not change the linens between guest visits.

I proceed back down to the front desk and ask for the general manger and I was informed by Mr.Duarte that the general manager is not and will not be on the property until Monday morning.The important part here is that the attempted stay at this property was on Easter Sunday.Mr.Duarte explained that although the property was full on a holiday weekend there was no management on the property to resolve issues such as these.So I load the luggage cart again after visiting two rooms,load up the car and make other arrangements for the night.

I hope the owners reads this review and hires competent staff who actually shows up on a holiday weekend to resolve issues such as these.Especially the sanitary issues and failure to follow proper health procedures by changing the linens between guests.

I would highly advise any future guest of this place to take a good look at the cleanliness of this property when you arrive due to the above sanitary issue, and the owners start from the top down and hire competant staff that has experience in the hospitality industry and actually shows up to work on a holiday weekend.From a business owners perspective,this review could of been avoided if the property was managed properly.

Another note to the owners of the property, I left my business card with the "front desk supervisor" Otto Duarte to have the GM call me to discuss the above issues and have yet to hear a word.This property has more then earned this scathing review for the public to read and hopefully they will not make the same mistake I did by booking with this property.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Boatmat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Ambler
1 review
Reviewed March 29, 2013

didnt expect much. however what a pleaseant surprise from the increduble staff to the ocean views to the entertainment.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Larry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio, United States
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 28, 2013

Our daughter was recently married on the beach at the Wyndham Deerfield Beach Resort, Deerfield Beach, Florida (near Boca Raton). Needless to say, Mary Beth and Allyn made it an event beyond the bride & groom’s, and our dreams! Since most of our guests were from out of town, our daughter and, now, son-in-law wanted one location for their wedding ceremony and reception. Mary Beth was exceptional in handling all the details involved in planning a destination wedding. Her hugs and smiles helped allay our fears. She kept us laughing the day of the wedding, assuring us that everything was taken care of--which it most certainly was! She even took some great photos of the wedding with her phone! Nobody can surpass Allyn in taking care of every detail of the wedding day, from coordinating the beach ceremony, to assisting the bridal party, or to insuring the presentation and set-up of the poolside cocktail party and reception. The taste and presentation of the food was exceptional! We can’t say enough about the entire staff at the Wyndham, from Mario, who helped us when we arrived with our luggage; Jose, who was tremendous with all the guests’ reservation details; and, all the wait staff, both at the reception and at the Patio Bar--extra thanks go to Debbie, Annie and Denise, who made us feel special our entire stay. Special kudos goes to Hedy, the concierge, who worked with us in coordinating many of the details during our stay. She is the best concierge you could possibly ask for! Even our cake vendor told us that Mary Beth and the Wyndham were fantastic and they loved working with them. The beds and the view were superb too! We could continue, but we think you get the picture! If you are considering a resort wedding, your only stop should be at the Wyndham Deerfield Beach, because you will not find a better place in south Florida!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 57BuckeyeOSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Deerfield Beach Resort

Property: Wyndham Deerfield Beach Resort
Address: 2096 NE 2nd Street, Deerfield Beach, FL 33441-3807
Phone Number:
Location: United States > Florida > Broward County > Deerfield Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Deerfield Beach
#1 On the Beach Hotel in Deerfield Beach
#1 Family Hotel in Deerfield Beach
#1 Business Hotel in Deerfield Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Deerfield Beach Resort 3.5*
Number of rooms: 172
Official Description (provided by the hotel):
Stunning new Oceanfront resort with incredible views, beach access and Ocean-side dining.  Just 33 footsteps from the pristine Deerfield Beach. This 8-story hotel is conveniently located 5 minutes from Boca Raton, 25 minutes from Fort Lauderdale, 40 minutes from Palm Beach and 1 hour from Miami.  Within easy walking distance to shops, restaurants and nightlife, the resort features include: Oceanfront guestrooms and Deluxe Suites with awe-inspiring views of the Atlantic, outdoor pool and Jacuzzi with Ocean views, fitness center, on-site bar and grill, banquet facilities, complimentary WIFI and wired Internet.  Unbeatable hospitality makes this a perfect romantic, family or social event destination. ... more   less 
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Also Known As:
Wyndham Deerfield Beach Hotel Deerfield Beach
Howard Johnson Deerfield Beach
Deerfield Beach Howard Johnson

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