Although I had read the warnings from other reviews, I booked a business stay here from Feb 27 - Mar 3, 2006; given the season and short notice of my trip, my options were rather limited. I requested a room away from the renovations and was put in 710, on the HiltonHonors floor. Foolishly, I thought this would be a good thing.
The furniture in my room looked relatively new and stylish, but I was surprised at how small the room was. The bathroom was so small there was barely an inch of clearance to the toilet when opening the door. I also noticed a large crack in the plaster near my desk.
Shower water pressure was lacking, and the water didn't seem to warm up until I was over half-way through my shower. My remote control didn't work, my phone had a horrible connection and the backlight on my clock didn't work, so I had no idea what time it was when waking in the middle of the night.
I asked for some of these service issues to be taken care of Tuesday while I was at work. I came back to my room that evening at 8:00pm to find that not only had none of the service issues been addressed, but my room hadn't been cleaned!
The restaurant wasn't serving dinner, but a breakfast buffet was available. The first morning I ended up with curdled milk on my cereal. Two days later there was still out-dated milk cartons in the buffet. Every 2nd or 3rd plate in the buffet stack was dirty, even though it had been "washed".
From that second day on, I went round and round with various managers of the hotel. I had to continually follow up with them; my calls were not returned for days, if at all. They finally comp'ed my 1st night ... which helped my company (since they were paying), but still did nothing to satisfy me. Although I was there for 4 days, even the room credit was not resolved until 2 days after I left. And it took me 3 phone calls the following week to get a corrected copy of my bill.
This was the most horrible hotel experience I've had in years. I would NEVER stay at this property again!
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- Also Known As:
- Hilton Deerfield Beach/Boca Raton Hotel Deerfield Beach
- Hilton Hotel Deerfield Beach
- Deerfield Beach Boca Raton Hilton
- Hilton Boca Raton
- Deerfield Beach Hilton