Loved This Hotel. Loved the Location. Loved the Room. Loved that it was right on the Beach.
BUT, hated the fact that I booked a "deluxe water view" and was given a view of the parking lot.. which I was told WAS a water view, if I wanted to look really hard about 3 blocks away at a river. What ?!?!!! I traded in extra points for my water view and since the Hotel says Ocean Front.. Ocean, Water, makes perfect sense to me. But nope, apparently I should have known that water view on the beach doesn't mean ocean. At least that is what I heard one of the employees saying to another employee while I was standing in the lobby later that evening ( she did not know it was me ) so we had a little "talk" and needless to say I was very disappointed in the way I was treated as a guest, and especially a Hilton Diamond Member
I was promised to be given back the extra points I traded in for the "water view" when I checked out, but after what had happened later that night with the employee I didn't think that was enough. I spoke with the Manager Richard and told him what had happened. He promised to refund ALL my points, and make it right the next time I visit. I would love to stay here again since he has promised to make it right. He understood my disappointment and was very apologetic and in his words told me " doesn't matter how nice our property is, if our staff lets a guest down" So thank you for hearing me and taking care of me.
When I say I have stayed at a lot of Hampton Inns, I am not kidding. And when I say this is one of the nicest ones I have seen anywhere, I am not kidding either, The pool area and common areas are top notch. The room was spacious and clean and comfortable. Everything about the place was good except for the let down on the view, and then then hearing myself being talked about in a negative way was really shocking. But this was a personal experience between me and the staff, and should not deter anyone from staying here.
Just BE SURE when you want OCEANVIEW you do not take the WATERVIEW. It is very misleading.
Will I go back? Yes and I would still recommend it to anyone looking for a hotel in Daytona Beach.
- Official Description (provided by the hotel):
- A warm welcome, friendly hospitality and stunning views of the Atlantic in the heart of Daytona Beach at the Hampton Inn Daytona Beach/Beachfront, FL. Explore the delights of the nearby Main Street amusement area or enjoy an exciting day taking in the sights and sounds at Daytona International Speedway. Golf lovers will be impressed by the LPGA International, which boasts two four-star golf courses, as rated by Golf Digest. Or, spend an afternoon relaxing on over 23 miles of white sandy beaches. ... more less
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- Also Known As:
- Ocean Sands Beach Hotel
- Ocean Sands Beach Daytona
- Ocean Sands Beach Resort