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“What an unsafe nightmare.........” 1 of 5 bubbles
Review of La Playa Resorts & Suites

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La Playa Resorts & Suites
Ranked #81 of 102 Hotels in Daytona Beach
Bryan, Texas, United States
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“What an unsafe nightmare.........”
1 of 5 bubbles Reviewed January 14, 2014

Stopped here after seeing special on hotel website. Place is under renovation (though you don't know this until entering lobby). Pool closed, balconies closed (apparently unsafe). Checked into first room which had no heating (rare winter cold spell in Florida) and dirty. Got moved to new room. First bad sign that door would not close...entered to find dirty "new" room and bad television reception. Never could get door to close (and this was an outside entrance so anyone could just literally walk in). Lack of security and fact that building under heavy renovation resulted in our calling hotel website to arrange for a refund. Management came to look at door that would not close, didn't seem too concerned and tried to get us to try a third room. Ended up at great place just down the beach.....

Room Tip: Unsecure and unsafe place at present time. Would go just about anywhere else.....
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  • Stayed December 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager36, General Manager at La Playa Resorts & Suites, responded to this review, January 23, 2014
Dear Andy,

Thank you for your feedback. The La Playa Resort is under balcony renovations. Being a beach property, the resort has some wear and tear when it comes to the exterior and we have taken measures in repairs. Please feel free to call me direct to discuss the issues you faced so I can address accordingly to the appropriate department. Look forward to hearing from you soon.

Regards,
Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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512 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
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English first
Ontario
Level Contributor
3 reviews
4 of 5 bubbles Reviewed December 15, 2013

My husband and I stated here for 4 nights in August and although yes as stated in every other post renos were being done parking selection sucked WiFi kicked out and the rooms could use some updating. But really for the price you pay and the view you get these things could be over looked. Over all if you would like the ritz than go pay 3x the price. I don't go on vacation to sit in my room, I go to enjoy the beach and surrounding areas.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Love_florida6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager36, General Manager at La Playa Resorts & Suites, responded to this review, December 24, 2013
Love_florida6,

Happy Holidays!!! Thank you for taking your time to post a review of your recent visit to the La Playa Resort this past August. We are happy to hear that you enjoyed your stay and the great views from our oceanfront rooms. We look forward to seeing you again. Please call me direct when booking your next Daytona Beach stay 800-244-5052. Please like us on Facebook.com

Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 21, 2013 via mobile

This place here, was just a place to stay. if you're just looking for the basics,this is probably the place to go to. However the balcony was screwed shut so you couldn't go out on the balcony. The TVs were a little outdated. The furniture was little outdated. They need to replace them. Plus they were under construction while we were there, and we noone let us know this when we booked this room.

Stayed November 2013, traveled with friends
Helpful?
2 Thank Jerad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager36, General Manager at La Playa Resorts & Suites, responded to this review, December 24, 2013
Jerad W,

Thanks for staying with us and your feedback. I am sorry to hear that you were not advised about our renovations at the time you made your reservation. Can you please tell me what booking method you took; so we can take the appropriate measures to correct and make sure all of our guests are aware of the renovations. As you seen during your visit, we are in the process of making many wonderful improvements to the La Playa Resort. I would love to get you back for a visit some time next year so you can enjoy all the amenities and atmosphere we offer without the noisy construction. Please feel free to contact me anytime at 800-224-5052. Please check us out on Facebook. Look forward to hearing from you soon.

Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingsport, Tennessee
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed October 30, 2013

After a long ride to Daytona all I wanted to do was sit on the balcony and enjoy the ocean view! Imagine my disappointment when I found that the door to our oceanfront balcony was secured shut by the management. No one in the "resort" was allowed to open their balconies or step out to enjoy the ocean air. The ice machines didn't work. The television has bad reception. All furniture and décor is terribly dated. There were no bedspreads on the bed. The microwave was very dirty. The ac didn't work properly and the room was hot. We were not made aware that the "resort" was under construction prior to booking this room. WE WILL NEVER STAY HERE AGAIN. They should gave us our money back when we complained so we could have moved to a fit location.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Geah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager36, General Manager at La Playa Resorts & Suites, responded to this review, December 24, 2013
Geah C,

We are really sorry to hear about all of the issues you encountered during your stay. But, am happy to hear you were able to make other accommodations that met your needs. We have been making our potential guests aware of all the renovations to our property directly through our front desk staff and all other avenues of booking. Can you please advise me how you made your reservation. I would like to ensure that all necessary information about our property is up to date.
Its never a good feeling when we receive poor feedback from one of our guests. Lets get you back to the La Playa Resort once all of these renovations are complete some time after the new year to enjoy our wonderful pool deck, tiki bar, lounge, and other amenities. We look to finish our renovations sometime this January. Please feel free to call me direct to discuss this review and future reservation! 800-224-5052

Happy Holidays to you and your family,

La Playa Resort Family.
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Travelers are raving about these Daytona Beach hotels

Sebastian, Florida
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed October 15, 2013

We were with a group of over a hundred VFW, American Legion and Moose members and their friends. The hotel is located on a beautiful beach and close to many of the major things in Daytona. The sunrises in the morning are to die for; a great time to take a walk along the beach. As reported by other reviewers, the hotel is in the middle of a major renovation. New handrails are now installed on the inside walkways on each floor. The hotel garage is now done. However, the balconies are all closed and will be that way until at least the end of the year. This was a disappointment to most of our large group. The best part of our stay was the great food (part of our package deal) we were fed for two of the nights we were there. We also got coupons for a free breakfast each morning at the buffet. They also gave us half off at the comedy club each night if we wanted to go but my wife and I opted not to take part. Our room was clean and the beds were decent but the furniture was old and outdated. The view from inside the room was great except for the dirty window. The kitchen still had old appliances. The refrigerator was old and very noisy. We had to get another coffee maker as the first one blew water and coffee all over the table. I don't think the stove even worked as there were no pots, pans to be found. There was a new hairdryer in the bathroom. Our TV was very old and it had no remote. The pool was OK; we didn't go into the hot tub. A DJ was playing great oldie music on Friday and Saturday nights. The TIKI bar outside was nice. We would like to give a special Thanks to Monica who made our stay so much better than it would have been without her. She and her staff made our meals each night very special. We had many people there and they were able to feed us on time with some pretty great food. All in all, this was a pleasant stay at a reasonable price. What the hotel lacked in creature comforts was made up for by the friendly and helpful staff. Once the renovation is complete, this hotel should be able to compete at a much higher level. Thanks to all who made our weekend one to remember.

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dave_Sebring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager36, General Manager at La Playa Resorts & Suites, responded to this review, December 24, 2013
Dear Dave_Sebring,

Thank you for taking your time to write a review of our property.

We were very happy to be the host hotel for your VFW group. Our staff here at LaPlaya works very hard to make sure that your accommodations are satisfactory. We were also pleased to hear that the group enjoyed the banquets that the hotel provided for the group.

We do apologize for the balconies not being accessible during your stay. As you mentioned we are finishing up our last major project on the hotel which are the guest room balconies. We are scheduled to be complete by the end of 2013.

We look forward to having your group stay with us again in the very near future for more fun in the sun!

Sincerely,
Dan
General Manager
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Isle of Man, United Kingdom
Level Contributor
4 reviews
4 of 5 bubbles Reviewed October 6, 2013

From England lovely hotel stayed there before,wonderful staff very helpful & friendly,Laytoya & all on front desk polite & helpful .Had a good breakfast everyday with John & Mary in restaurant.they started our day off perfectly.Maintanance staff very helpful. U nder renovation saw improvments daily balconys next ready for next year hopefully see you next year room 414/416 Graham & Fran

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Graham Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager36, General Manager at La Playa Resorts & Suites, responded to this review, October 7, 2013
Graham & Fran,

Thank you for all the nice comments about the staff. I will be sure to share the feedback with them. Our property is going thru balcony renovations and will be completed by year's end. Can not wait to have you stay with us next years and enjoy the new look to the property and amenities.

Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton, Tennessee
1 review
4 of 5 bubbles Reviewed October 5, 2013

The LaPlaya was under renovation, but every effort was made to make it as little inconvenience as possible. They even upgraded our room for us. My only complaint was the ice machines weren't working. I was a little disappointed to find out we couldn't go out on our balcony, but we weren't in our room long enough for that to matter too awfully much. We have stayed there for years and look forward to returning for many more years!

Room Tip: If you can, get a corner suite, they're awesome! Love the spaciousness!
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Karina62874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager36, General Manager at La Playa Resorts & Suites, responded to this review, October 7, 2013
Karina,

Thank you for taking a moment out of your day to write a review. We are happy to hear that your were able to enjoy your stay through little inconveniences. We just finished our beautiful handrail renovations and our garage repairs are complete. Our next phase is balcony renovations; which will be completed by year's end. The property is really looking good and are happy to be able to give our returning and potential future guests a awesome product. Hope to see you again.

Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Playa Resorts & Suites

Property: La Playa Resorts & Suites
Address: 2500 N Atlantic Ave, Daytona Beach, FL 32118-3204
Location: United States > Florida > Daytona Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 Top resorts Hotel in Daytona Beach
#53 On the Beach Hotel in Daytona Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — La Playa Resorts & Suites 3*
Number of rooms: 238
Also Known As:
Laplaya Resort Daytona Beach
Laplaya Hotel Daytona Beach
La Playa Resort Daytona Beach
La Playa Daytona Beach

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