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“Outstanding service”

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Hampton Inn Daytona Speedway / Airport
Ranked #18 of 103 Hotels in Daytona Beach
Certificate of Excellence
Detroit, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding service”
5 of 5 bubbles Reviewed March 6, 2014

We parked at the Hampton Inn, as we had a 61/2 hr rain delay we wondered what to do? Tammy opened up the doors welcomed all with warm towels for all and hot beverages. I must say things like that go along ways in my book.
Tammy on behalf of my group your hospitality was off the shelf, and I will always referr to Hampton Inn for my stays along with my guests.

Yours Truly
Dennis ford

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank denbuck51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave B, Director of Sales at Hampton Inn Daytona Speedway / Airport, responded to this review, March 10, 2014
Dennis,

Thank you for taking the time to post a review regarding your recent experience at our property.

Tammy is a valued Team Member and we are glad to hear that she once again gave outstanding customer service.

We hope to see you again next year, hopefully without the rain delay!

Dave Bon Fleur
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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480 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Halifax, Canada
Level Contributor
37 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

Staff was very friendly and accommodating. Close enough to the beach and next door to the speedway. Hot buffet breakfast was very good and although it is on Speedway boulevard it was quiet and could hardly hear the traffic at night. Appears it was recently renovated and was very clean. Would recommend to anyone staying in the area.

Room Tip: Ask for a room in the back so it's farther from Speedway Blvd.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nix338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave B, Director of Sales at Hampton Inn Daytona Speedway / Airport, responded to this review, March 6, 2014
Good afternoon,

Thank you for taking the time to post a review regarding your recent stay with us.

As a Senior Reviewer, you are well versed in what to look for during your stay, we are glad to hear that we did not disappoint.

Thank you again, we hope to see you again soon!

Dave Bon Fleur
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
5 of 5 bubbles Reviewed February 26, 2014

During our trip down for the races we had booked a room beachside, however, after reading some reviews that were not that great about the hotel, we decided to book right by the speedway. Upon our arrival we were greeted by an excellent and very knowledgeable support staff. Matt told us about many of the hotel features, local vendors, and things of interest to do during our stay. He really went above and beyond and made us feel right at home. This was excellent customer service. The unbelievable experience continued with our room and the service we received. The room was clean, tidy, and very well taken care of. Each day our room was cleaned beyond expectations and extra towels were left per our request. The pool was nice although it was overcast a couple of the days. The breakfast was delicious and the hot coffee was nice each night when we returned from dinner. Overall I would rate this stay a 5 out of 5. The close proximity to the track was a nice added bonus.

Room Tip: Our room was very nice. It was facing the main road but was comfortable and only on the second floo...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave B, Director of Sales at Hampton Inn Daytona Speedway / Airport, responded to this review, February 27, 2014
Scott,

Thank you for posting such a great review regarding your recent stay, we greatly appreciate it!

You mention many areas that influenced your stay, but the "excellent customer service" that we provided and the fact that your room was "cleaned beyond expectations," really hits home with us. We focus on those areas every day and after reading several reviews like yours, it looks like our efforts are paying off.

Thank you again, we look forward to welcoming you back soon.

Sincerely,

Dave Bon Fleur
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Augustine, Florida
1 review
5 of 5 bubbles Reviewed February 26, 2014

En route to the Daytona 500 on Sunday morning, Feb 23, 2014 I received one of those 'panic/emergency' calls no salesman likes to receive. Our company was starting a big new customer the following day and nobody could find some very key data on the account...we were about to FAIL on the first day of the new relationship.

Didnt have my laptop with me and my smart phone didnt have access to the data. As I was parking my car, fretting what to do I saw that wonderfully familiar Hampton Inn sign...I trusted that it would have that great amenity they ALL do....a business center with access to the internet!

I walked in, not as a paying guest, but just someone in need and I encountered the most professional group of attendants, led by the Sales Director, Dave Bon Fleur. He quickly comprehended my dilemna and allowed me the opportunity to fix my problem and still relax at the race with my family and friends.

This is not written by a once in a blue moon traveler...I have averaged 150 nights a year for too many years .....this was extraordinary service and I highly recommend that you try the Hampton Inn in Daytona Beach by the track if you are ever in the area

Charlie L.

Frequent guest of Hampton Inn

  • Stayed February 2014, traveled with friends
    • Cleanliness
    • Service
Helpful?
Thank CharlieL681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave B, Director of Sales at Hampton Inn Daytona Speedway / Airport, responded to this review, February 28, 2014
Charlie,

Thank you for taking the time to post a review regarding your recent visit to our property. We were happy to help you out and you have an open invitation to stop by any time.

Hospitality is our business and our passion. We discuss it every day in our staff meetings and we are happy to hear that we are not only talking the talk, but we are also walking the walk.

We look forward to seeing you again, in the near future!

Sincerely,

Dave Bon Fleur
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly Hills, Florida
Level Contributor
99 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed February 26, 2014

I stayed at the Hampton, because the Homewood Suites that I normally stay at was full. I'm glad I did! It's newly remodeled and the service was great.

I stopped by on the way to dinner to do a quick checkin and I wasn't there a totaly of 5 minutes (including walking in and out).

Quick service and they couldn't have been more welcoming.

I'll be staying there more often!

Room Tip: I stayed on the ground floor and the 'curtain' was a Roman Shade. Completely covered the wi...
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnthVick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave B, Director of Sales at Hampton Inn Daytona Speedway / Airport, responded to this review, February 27, 2014
Good afternoon,

Thank you for taking the time to post a review regarding your recent stay.

As a Senior Contributor, you clearly know what to look for during your stay and we are glad that your experience here was a great one!

You mention that you will be staying here more often, we can't wait to welcome you back!

Sincerely,

Dave Bon Fleur
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
1 review
3 of 5 bubbles Reviewed February 26, 2014

Great location, walk to the Daytona International Speedway, but beware that the rooms do no have FoxSports1 which means zero pre and post race coverage. Hard to understand as everyone staying there is there for racing. Breakfast is free but not edible, do yourself a favour and walk across the street to Denny's. Hot tub and pool are very clean and in good condition, rooms are updated and very comfortable. Nice clean place.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave B, Director of Sales at Hampton Inn Daytona Speedway / Airport, responded to this review, February 27, 2014
Stephen,

Thank you for taking the time to post a review regarding your recent stay, we greatly appreciate it..

You mention our "great location," right next to Daytona International Speedway, and how clean the property is, we could not agree more! Our guests love the fact that they can walk to the track and never have to pay to park during the races, some guests never move their car once they check in for the week!

Cleanliness of the property is at the top of our list too, thank you for mentioning how clean the property is in your review.

Thanks again for taking the time to post your review, we look forward to welcoming you back soon.

Sincerely,

Dave Bon Fleur
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed February 20, 2014

The hotel booked the wrong dates, but sent us an email confirmation with correct dates. Told us they were over booked and would find us another hotel for same rate 26 miles away. The staff called reservations several times and "out of the blue" the date was corrected and they had a room for us. That was after we waited almost 2 hrs. for the manager to come in and he couldn't be reached by phone. But in the meantime they had booked us another room and we were told that we would still have to pay for that room also or we had to call and try to reverse the charges to our credit card. The hotel is located next to Daytona International Speedway and they always had a mini bar set up and the race on TV for customers who were cold and tired. But they changed cable companies this year and we couldn't watch the race from the hotel and no mini bar. We were told several times that it's under new management company. Well bring back the old management company, the old cable provider and bring out the mini bar again!!!! We were very disappointed to say the least!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Michelle Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave B, Director of Sales at Hampton Inn Daytona Speedway / Airport, responded to this review, February 24, 2014
Michelle,

Thank you for taking the time to post a review.

I have researched your reservation and it does appear that when your reservation was originally made, it was made for the wrong date. That said, it would be impossible for us to make a reservation for one date and send a confirmation for another date, the system could only send a confirmation for the date that the reservation was made for.

We were glad that we were able to accommodate you on such short notice, on an evening there was a big race going on next door at Daytona International Speedway. It did take a few minutes to open up a room for you, but our staff was able to get the job done!

We have not changed cable companies, NASCAR now shows some races on channels that are not included in our current cable package, we are looking into expanding our existing channel selection to include those channels.

We are sorry that we did not set up the bar that night, typically when there is a night race going on at the track, most of our guests are at the track vs. staying at the hotel. Next time, please ask the staff for whatever you need and we will do our best to accommodate you.

Please contact me personally if you would like to stay with us again in the future, I will do all I can to ensure that your stay is an enjoyable one.

Sincerely,

Dave Bon Fleur
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Daytona Speedway / Airport

Property: Hampton Inn Daytona Speedway / Airport
Address: 1715 West International Speedway, Daytona Beach, FL 32114
Phone Number:
Location: United States > Florida > Daytona Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Daytona Beach
#10 Family Hotel in Daytona Beach
#16 Romantic Hotel in Daytona Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Daytona Speedway / Airport 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Completely renovated in October, 2013! Free hot breakfast and WiFi included. All our guest rooms feature 37-inch flat screen TVs, microwaves and refrigerators. Relax by the outdoor pool and hot tub, or take advantage of our business and fitness center. Our Hampton Inn Daytona Speedway-Airport hotel is centrally located and within walking distance to Outback Steakhouse, Bahama Breeze, Olive Garden, Applebee's, the Volusia Mall, Daytona International Speedway and minutes from the World's Most Famous Beach. ... more   less 
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Also Known As:
Hampton Inn Daytona Speedway / Airport Hotel Daytona Beach
Hampton Inn Daytona Beach
Daytona Beach Hampton Inn

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