I brought in my 85-year-old mother a few weeks ago, who uses a walker, to see her great grandchildren who were already there playing.
I told them she just wanted to go in for a few minutes. They kept repeating that she had to pay a $10 entrance fee as it was a nonprofit organization...no exceptions.
We have a family membership and they insisted she could not go in, but could wait outside or walk around. REALLY..!! She is on a walker - how far is she going to go alone. You call yourselves "Young at Art", but a business word to the wise...old people have money. She was there because she was going to pay for a birthday party for her great grandchildren and just wanted to take a short walk and see the place So, you lost a family renewal membership, a birthday party, and received a bad review on TripAdvisor....and you did not even get your $10. Hope it was worth it. I blame it on the owners. Your staff carried out your bad business practices just as instructed. Here's a novel business idea - don't charge the elderly for a short visit, they may have deep pockets.