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“Worst customer service ever”

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Bahama Bay Resort Orlando by Wyndham Vacation Rentals
Ranked #2 of 13 Hotels in Davenport
Certificate of Excellence
Reviewed November 19, 2013

I have stayed here before. We normally rent a car but like to go out in the evenings for a drink. I always have the front desk call us a taxi. Same service every year. This time they connected us to a service that does not even show up. Maingate transportation. When I then asked for the number of the company that we have always used they told us "NO" maingate taxi service would not even consider taking us to somewhere local. Told us we were to far away. We had a very bad experience for Halloween borrow nights and will not be staying here again. Hopefully they can correct this problem so future guests don't have the same issues. For having a horrible location to begin with a more reliable transportation service would be key. POOR Management.

  • Stayed: October 2013, traveled with friends
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Thank Jonathon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith O, General Manager at Bahama Bay Resort Orlando by Wyndham Vacation Rentals, responded to this reviewResponded November 20, 2013

I am very disappointed to hear of this person's trouble with Maingate and will be meeting with Maingate to solve these issues and provide a better service.

I have also reached out to this guest privately

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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800 - 806 of 2,220 reviews

Reviewed November 18, 2013

I first stayed here in 2004 when it was newly opened and really enjoyed the experience. We stayed again this October and once again this resort did not disappoint. The apartment had more than enough room with everything you could wish for. The washer dryer is invaluable as you are not taking dirty clothes back home. It is a pure relaxing experience with the Disney parks a 20 minute drive away. I would certainly come back and stay

Room Tip: You will NOT be disappointed
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  • Stayed: October 2013, traveled with friends
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4  Thank Rugbymania2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

Large spacious resort good facilities extremely well priced. Good restaurant. Very clean. Friendly staff. Will defiantly consider staying again when in Florida next. With the size of this resort, the could benefit from cycle hire/loan

Room Tip: Try the restaurant first food is good as other local restaurant but drinks bit pricey in comparison.
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  • Stayed: October 2013, traveled with family
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2  Thank gtwod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2013 via mobile

We came across the Condo after seeing it on Owners Direct. The communication from the owners was prompt and helpful when answering our questions.

The condo was spacious, well ventilated and as described with good facilities and a short commute to the local attractions. For us it was important to get to Disney as we were meeting family friends there and having been to the Disney resort would certainly suggest looking at this resort and others which are cheaper and larger options.

The resort was quiet and as described and would recommend to others visiting or holidaying in the area.

Stayed: November 2013, traveled as a couple
Thank Ben U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2013 via mobile

My family recently stayed at Bahama Bay Resort. We loved it! We had a 2 bed 2 bath villa at the end of the building, 2nd floor. We had friends in a 3 bed 2 bath villa, and we actually liked the space in our villa better. It felt less cramped.

We are FL residents & got a great rate. Our friend got the same daily rate at bookit.com, with free upgrade. Yes, there is a Departure cleaning fee and a daily $6 resort fee, but it all shakes out to $100-110 or so a night, which is a great deal for this large villa.

Washer & dryer are in the unit. A huge bonus IMO. A great way to dry towels and suits after swimming if nothing else! We also cooked in our unit. We were only there 2 nights, and did not get to eat in the resort restaurant. The pool, hot tub and splash pad were great. Kids loved it.

The Sandy beach area was nice. We walked out on the pier. The lake was pretty & it was so peaceful.

As I reported to the resort staff, who were all helpful & friendly, the carpet in our unit was stained and very worn & dirty looking. Everything else was clean & nice. They really need to replace that carpet. I didn't find the bed to be all that comfy, but I slept okay.

I really liked our lanai! We were on the 2nd floor at the end, and the balcony was outside the master bedroom with a little table and a couple of chairs. There was a little jog in the balcony and then you were outside the living area and it's sliding door. There was a larger table and 4 chairs. We faced the interior area and it was so peaceful. Lots of trees and plants. The resort was not full, so there was little noise from other units.

We will return to this resort when we are not concerned with how close we are to any of the parks. It is a 20 minute drive or less to get to Disney, but when hanging around this spacious resort & enjoying the amenities, it's worth it. It's also easy to drive to stores & gas stations in Davenport. Trying to get anywhere in the Orlando area is a real traffic pain!

  • Stayed: November 2013
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Thank ohiomrspj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2013

We drove down from Northeast Florida to spend the weekend at the Food & Wine Festival in Epcot. I was a little concerned that the resort was approximately 13 miles away from Disney, but it was very easy to get back and forth. The accomodations were very nice. We needed extra towels and a hair dryer (the one in the unit did not work). Within minutes they were at the door with towels and a new hair dryer still in the box. We were on the go so much, we didn't get to spend that much time at the condo, but when we were there, we had plenty of room; the unit was very clean and neat. We got there around noon and check in wasn't until later in the afternoon, but our unit was ready so they let us go ahead and check in. An added plus was the fact that there was a security guard at the front gate 24/7. We definitely plan to stay here again.

  • Stayed: November 2013, traveled with family
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1  Thank FLgatormama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2013

We like a very clean place to stay. This resort is spotless! When we arrived to the suite and opened the door we we're so impressed by the clean fresh smell. I did my usual inspection and couldn't find anything wrong.
I am a decorator by trade and thought if it was too dated I wouldn't feel comfortable was another concern of mine. I found the suite to be simple and neutral enough making it very comfortable.

Room Tip: buy groceries - Publics is right around the corner. Bring a larger mug for coffee - coffee cups are...
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  • Stayed: November 2013, traveled with family
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1  Thank jill n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bahama Bay Resort Orlando by Wyndham Vacation Rentals

Address: 400 Gran Bahama Boulevard, Davenport, FL 33897-8322
Location: United States > Florida > Central Florida > Davenport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Davenport
Price Range: $96 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bahama Bay Resort Orlando by Wyndham Vacation Rentals 3.5*
Number of rooms: 498
Official Description (provided by the hotel):
Nestled on the shores of Lake Davenport is the beautiful Bahama Bay Resort and Spa. Just off the beaten path, Bahama Bay is a hidden gem amongst the theme parks. Take a stroll on one of the nature trails, go for a dip in one of the four pools, soak in the hot tub or play a game of tennis, the resort has everything whether you want to relax or be active. Your room has a fully stocked kitchen and a washer and dryer, saving you money on eating out and packing a heavy suitcase, as well as plenty of living space and a screened in patio to enjoy the Florida weather. With resort wide Wi-Fi, no parking fees, free DVD rentals in the lobby and a friendly staff on-site to help you with your every need, Bahama Bay Resort & Spa is where you want to be! ... more   less 
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Also Known As:
Bahama Bay Resort Orlando Hotel Davenport
Bahama Bay Hotel Orlando
Bahama Bay Florida
Bahama Bay Davenport
Bahamas Bay Florida
Bahama Bay Resort Spa
Bahama Bay Orlando Resort

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