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“I think the only thing fishy is the review of August l5”

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Island Club Resort and Spa
NY
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“I think the only thing fishy is the review of August l5”
4 of 5 bubbles Reviewed August 17, 2005

We have traveled to Orlando a few times a year for the past 20 years. Now when our family and grandchildren come along, we stay in larger accommodations. Island Club West fit the bill. The unit we stayed in was managed by Resort Quest. It was as clean as it could be. It was decorated
in a Florida way - nice and bright. There were NO bugs. The rooms were spacious. The master bedroom and bath were quite nice. The soaps and shampoos provide were as nice as any other place. The washer and dryer were quite convenient. It wasn't perfect but what accomodations are unless you go to a five star resort, and we had minor problems at one of those on one occasion. If there were any problems, we were informed to call Resort Quest directly. The maintenance men on site had nothing to do with our accomodations. The pool was fine and large. The baby pool was perfect for little ones. The Tiki Bar was open. It was very close to everything. It's not the Ritz but for the price we were satisfied that we all had plenty of space in a decent resort. (The gym is VERY nice.)

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank CINMR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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227 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
1 of 5 bubbles Reviewed August 14, 2005

If I can make one suggestion to anyone thinking about booking their vacation with Island Club Resort and Spa/Island Hideaway/Island Club West (yes they have changed names three times in the past 3 years without a change in ownership) - Please read several pages of the reviews before you book your vacation. You will see many terrible reviews for this place and I hope that you pay attention to them.

Our vacation was ruined when we decided to believe the glowing reviews posted on this site and ignore the terrible reviews. It is very hard to find this place and once you do it is all downhill from there. The "resort" looks like a rundown apartment complex or housing project rather than a 4 or 5 star resort as is claimed by some of the reviews posted here. I believe that management is responsible for the glowing reviews, there is no other reasonable explanation.

The condo's are spacious but the furniture is cheap and falling apart, the back patio doors would not lock which is extremely unsafe (we had to shove a broom handle in the tracks), the beds were extremely uncomfortable and they have a serious bug infestation problem that includes roaches, fire ants and huge spiders. Our condo was dirty when we checked in, with trash and dirty dishes still in the sink. The washer did not work and we only had enough hot water for 5 minute showers. We asked the employees to please clean the condo and fix the broken items and all but one just did not care. The one that did try to help us admitted that management was posting the positive reviews to counter the negative reviews posted by actual guests. We were not the only guests complaining and upset when we were there.

Because management did not care, we were forced to clean the condo ourselves, even though it should have been clean when we arrived, purchase bug spray to combat all of the roaches, ants and spiders and wash our clothes at a laundromat on route 192.

They claim to be 10 miles and a short ride from Disney. It took us 45 minutes to an hour each way to get to and from Disney due to heavy traffic and construction on the only two roads you can take to get there.

Check in was horrible, it took us over 45 minutes to be checked in at the guard gate. They don't even use the clubhouse and none of the restaurants/tiki bars are open. The pool was dirty and the water in the whirlpool spa was very cold.

When they refused to refund our money we decided to gut it out but we truly wish we had left early, found better accomodations and then fought for our money back through the Better Business Bureau. We are in the process of filing a complaint with the Better Business Bureau in the hopes of getting some of our money back and have cancelled our credit card for fear we will be charged for items after our departure, as has happened to other guests.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
23 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Davenport hotels

Preston, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 22, 2005

i also stayed here sept 2004 and although also i had a few silly problems it didnt ruin my holiday .the people are friendly the houses are clean,there was silly things going wrong but as soon as reported were rectified.this is not a resort of horror ,i am wanting to go back to same resort.if it was that bad would i go back.understand these people are trying to get everything back together after the tornado`s last yr.we had blue tarpaulin on the roofs and no screens on the windows,so we couldnt open the window at night but we just turned up the air conditioning.try turning a negative into a positive.when your in florida do you have time to see faults were you are sleeping?maybe i was enjoying myself too much and didnt spend enough time in the apartment..i say enjoy these appartments and dont let anybody make it sound awful ..they fail to mention the washer .tumble drier,en suite rooms,and jakuzzi island club resort im coming back!!!!!!

  • Stayed September 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank shellypr25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed May 14, 2005

The quality of the units at this resort is appalling. The builder should be ashamed of his work. The quality of the furnishing inside the units is equally bad. The bed was the worst I had ever slepped on. You could feel every spring in your body. The cusions on livingroom couch were so soft that they would literally sink into the pull-out bed section.

When we entered our room, the telephone light was flashing. I immediately called the v-mail to retrieve the message. It was the hotel welcoming us to the resort and providing information on massage availability. The next morning, we booked a massage. We never herd from the hotel regarding this service. We called and asked several time what the problem was and never got a straight answer.

The service was very poor. Our complaints were totally ignored. I can expect this to happen in Mexico but not in the US.

The gatehouse at the entrance is also a joke. They give you a swipe card at check-in, which is basically just for show as they press on a button inside the guard-house to let you in and out.

The pool, the game room and billiards room were nice and that is the only good thing I have to say about this place

  • Stayed April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
28 Thank agent99Maryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marine City, Michigan
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 9, 2005

Do your homework and you will be very happy with this place.
1st- book through a management company such as Florida team management.

They manage units that have been bought by individual owners and not the developer.

2nd- Stay near the front of the property- you can walk to the clubhouse

I was there this past weekend and was pleasantly surprised with the 4bed/3 bath unit. It was very spacious and having 3 bathrooms was huge in the morning.

The pool was large and the Tiki bar is open. I met the Tiki bar owner- great guy- and he is planning to open the resturant and mini market on June 1st. This will make this community much more appealing to families.

Finally- inregards to investors- smart investors know to buy the most inexpensive property in the nicest area. Any property in that area under 200 thousand is a steal, get in now and you will make a nice profit in 6 months.

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mcmichagander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 bubbles Reviewed April 26, 2005

The accommodations appear to be very nice...at first glance. However, on the first night my husband and I encountered spiders in the bathtub and both fleas & ants in the bed. Being campers, spiders didn't really concern me. However, I've never even had a camping experience with that many ants in my sleeping bag much less in a queensize bed.

Like another reviewer of this hotel, we were stuck because we paid an internet company for the accommodations. We toughed it out the first night and second night. By the third morning, too many ants were crawling and found dead in the bedding that we needed to switch rooms. The staff was very friendly and accommodating and we were able to switch rooms quickly. They even cleaned the second room for us, sprayed it, and changed the bedding. We thought we were fine, but no....upon returning from a day of activity, a giant black cockroach was hanging on the fridge. That did it. We were glad to be leaving the next day!

Needless to say, I too, don't recommend this property to anyone unless you really need to save money and need a large space for your family. I would suggest, though, that you take it upon yourself to clean your own unit before "settling in".

I give it 0 stars!

  • Stayed April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
22 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed April 22, 2005

I thought it was great I saw a few lil ants but no real big bugs there were clean sheets and great service. They must have really straightened things up since some of these people posted. but oh well I enjoyed so w/e

  • Stayed April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Island Club Resort and Spa

Property: Island Club Resort and Spa
Address: 3100 Sand Mine Rd, Davenport, FL 33897-5496 (Formerly Island Hideaway)
Location: United States > Florida > Central Florida > Davenport
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #12 of 13 Specialty Lodging in Davenport
Price Range (Based on Average Rates): $
Number of rooms: 250
Official Description (provided by the hotel):
Island Club Resort and Spa is the perfect position to provide access to every bit of excitement and action Orlando has to offer. Its secluded setting offers a respite from the cares of the world. It is a country club vacation home with every comfort taken into consideration. From the secluded feeling that lets you forget your worries upon arrival on the resort property, to the spaciousness of your villa you will experience total relaxation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA so you can book your Island Club Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Island Club Hotel Davenport
Island Hotel Davenport

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