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“Wonderful Family Vacation... will be returning.”
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Overview
Rental Home -
4 Bedrooms, 3 Bathrooms, Sleeps 8
Davenport, Florida

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
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English first
roger s
Barrie, Canada
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“RUN AWAY......... Fast”
Reviewed August 6, 2014 for a stay in May 2014

This is the 4th time staying at Regal Palms but the first and last with Paradise Properties.
All started well. The place looked fine, with the table laid and fancy towels on the bed, but it was not to last.
The freezer did not seem very cold, but there was ice and the controls were at maximum. We put our weeks groceries away and then upon checking the cabinets, found filthy dirty glasses. It was gross. We unloaded every cabinet, hand washed all dishes and then put them on high cycle in the dishwasher.
Even though there were 2 safes on the property, neither was available to us as one was locked and the other open but inoperable. Upon calling the owner, we were informed curtly that the safes were for the owners use???? The manual in the lobby says to keep all valuables in the safe provided???? We have never been to Regal Palms and not had the use of a safe. Where are you supposed to keep passports, airline tickets and valuables.
That was just the start. In the morning we found that a burner on the stove and neither the fridge or the freezer were working. All ice cream, Popsicles and some pizzas had to be discarded immediately. Of course, the owner was unavailable, so we had to leave a message.
Upon our return in the evening, there was no sign of anybody being there and again our calls went to an answering machine.
Out of desperation I emailed the reservation office and left our cell phone number.
Angela called us the next morning to assure us that the fridge had been repaired. After convincing her that it was not, it was finally agreed to get us a new fridge.
We finally got a workable fridge over 3 days and almost a weeks groceries later.
Still not done. The screen door was propped up against the door and their repair was to put it back on its tracks. It still didn't work, but it was on it's tracks.
Wednesday evening we had to rouse the kids and get them outside due to the unit being filled with acrid smoke. After opening all doors and windows and checking all lights, outlets and appliances, we finally got back in. The next morning we traced the problem to a burned out modem.
When the kids dropped something under the couch, we found a lifetime of dirt, filth and PEANUTS. Nice!
The coffee table was broken and had to be propped up every time it was used or moved.
Never once did we get Any HINT of an apology and when I contacted the owner on our return home, I was met with abuse and threats.
As I said RUN AWAY.....fast.

Date of stay: May 2014
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Service
Liked best: Regal Palms
Liked least: The filth, poor upkeep and cheap furniture and complete ignorance of the owner
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 13, 2014
Guest attempted to extort money from us in order to not leave a bad review. We refused to pay, so the bad review was posted. The only concern this guest identified to us while he was in the home was the refrigerator not working properly. We promptly sent a repair person out and when it stopped working again, we purchased a new refrigerator for this guest. We also reimbursed him more than the cost of the spoiled food that he claimed, however, this was not sufficient for him, so he threatened to leave a bad review if we did not give him more. We refused, so he made up many lies about the home and posted them in this review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summerside PEI
Reviewed June 16, 2011 for a stay in March 2011

Date of stay: March 2011
Value Rooms
Location Cleanliness
Check in / front desk Service
Traveling group: Family with young children
Your age range 35-44
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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