I was with a group of golfers from MacDill AFB, Tampa, Florida that had rented 21 condos for at least 5 nights each. Due to an injury, I checked out on the forth night of my 5 night pre-paid reservation. The day after I left I was contacted by office staff asking when I was going to check out. I informed them that I had followed their procedures for check out when the office was closed and that I had left my card key in their drop box. They confirmed that the information was understood so I thought no more about it until a charge was placed against my debit card for $94.24 a full 5 days later. I have been in contact with the manager since I challenged the charge with my bank and have had no satisfaction for the last four days. Their excuse is that they have 2 computer systems and are too busy to resolve their mistake. I would never recommend this resort to a worst enemy as they are very rude and uncooperative.
- Official Description (provided by the hotel):
- From the minute guests arrive at Tuscana Resort Orlando by Aston, they will experience the magic of this special resort which is beautifully landscaped with lush planting and a private woodland. Accommodation consists of 2 and 3 bed spacious condos with large balconies enjoying varying views. The condos are fully furnished with everything you will need for your stay. Every condo has a fully equipped kitchen, dining area, TVs in all bedrooms, screened porch, air conditioning, washer and dryer and 2 full bathrooms. There are restaurants and stores located less than a mile away such as McDonalds, Chili’s, Subway, Pizza Hut, Publix Grocery Store and Walgreen’s Drug store. Tuscana Resort Orlando by Aston is equipped with all the amenities to ensure an enjoyable stay; a large swimming pool complex with separate kiddie’s pool, hot tub, 30 seater cinema, a fitness centre, snack bar, restaurant, tavern bar, BBQ areas, picnic tables, WiFi and spa services. The resort is safe and secured in a secure gated complex with ample parking facilities. Daily Amenity Fee: A daily amenity fee of USD10.00 plus taxes per room includes: PlayStation 3 Blu-Ray console, Blu Ray DVD movies and PlayStation 3 game rentals, parking, WiFi, business center, in-room coffee and tea starter kit, pool towels, use of fitness center, golf discounts, children’s playground, BBQ grills, picnic tables, shaded pool cabanas, unlimited local and toll free calls, in-room safe. All reservations will be subject to a one-time cleaning fee of $50.85 (incl tax) for one and two-bedroom units and $62.15 (incl. tax) for three-bedroom units. Daily housekeeping service is not available at this property. ... more less
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- Also Known As:
- Tuscana Hotel Davenport