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“Horrible Service when you have a problem”

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Omni Orlando Resort at Championsgate
Ranked #1 of 13 Hotels in Davenport
Certificate of Excellence
Reviewed November 25, 2013

Ac went out in our room called the front desk 3 times. And no one ever showed up to fix it at one point the temp in our room showed 98 all it would do is blow hot air. And then the girl at the desk had the gull to ask me are you sure you know how to work the AC.. Are you kidding me. She did say after she talked to her manager she would see about getting the night taken off. I'm sure I will never see that as the follow up at this hotel is the worst I have ever encountered.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Monte H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K_Burnett, Manager at Omni Orlando Resort at Championsgate, responded to this reviewResponded November 26, 2013

Dear Monte H

Thank you for being our guest. We are very sorry for your experience with the faulty AC unit. We are in the process of crediting you the one night as promised. You will receive communication from a member of our team confirming the credit has been issued.

Kind regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,970 - 3,976 of 5,602 reviews

Reviewed November 22, 2013

I attended a Summit at he Omni and was impressed with the property. The grounds are very well maintained and the staff was very friendly. The rooms were nice, not over the top however, they offered all the amenities and I enjoyed the Omni preferred amenities which allowed you to pick from a list of complimentary beverages they would deliver to your room each morning.

The golf course was about a 10 minute walk or you could call for a valet ride and we never waited for more than 5 minutes. They have two 18 hole golf courses and I played the "International" course which was exceptional. The Resort offers all the amenities for the family as well. They have a lazy river, kids arcade, large spa etc. and a number of different F & B outlets. Crocs is perfect for the sports fanatic as we spent a couple of nights in the big lounge chairs watching football after our evening events. Overall, a great resort that can accommodate corporations as well as families without a challenge.

NOTES: It is about a 25-30 minute transfer from the airport as well as Disneyland and Universal. Also, there are some large fields for Lacrosse and Soccer that will be completed by the end of the year that are adjacent to the hotel so it would be the prime spot to stay if your kids have to go to Orlando.

  • Stayed: November 2013, traveled on business
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Thank MileHighTravelers303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2013 via mobile

I used united frequent flyer miles, it was like so few, 2900 per night, but it was not worth it. Restaurant? Food was so bad my hungry youngsters refused to eat it. Most food was lame in Orlando and Disney world too- and way over priced. No wonder people are poor and obese!
But champion is just a bad hotel. It felt like I could have gotten foot fungus there, or cockroaches could have crawled on me in the night. I was not happy there at all. Disney world was not cool either. Too crowded all the time and waiting in long lines for like forty minutes for a two minute ride.
If you want to have fun, just skip the whole disney thing all together and go do something else. It will probably end up being cheaper too.

Stayed: February 2013
2  Thank richard a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K_Burnett, Manager at Omni Orlando Resort at Championsgate, responded to this reviewResponded November 26, 2013

Dear Richard Alevizos,

Thank you for being our guest and we value your feedback. We apologize for your experience and invite you to contact us to learn more about the details regarding your stay. Kind regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

I thought the club house was closer to the hotel. I was not aware that I could have gotten a cart ride to the club house so I drove. The bar at the club was convenient and the bagpiper was a nice touch.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Thomas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2013

Perfect stay, only a little problem that was quickly fixed. Loved the breakfast omelet and the lady who makes it, she's veryyyyyy friendly. Food is a little expensive but it's good, Croc's is really good and staff are very friendly. Loved the lazy river and Jacuzzi.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Omni Hotels & Resorts
Thank Ayler C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2013

Please make it easier to go somewhere to smoke without being judged. The rooms are very clean the Hotel is Beautiful. Plenty of things to do at the premise. Plenty of food to. Location is ok not the best for getting to places with ease without paying a lot of tolls. Service was great except if you ask where to go smoke if you are a smoker.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2013

Stayed at the hotel for one night while at a conference. I would really like to go back with the family. It was a nice place to stay with lots of activities. The food was good. The exercise room was crowded in the mornings. The pools looked really nice, but did not have the time to use them. Overall it was a great place to stay if only for one night.

Stayed: November 2013, traveled on business
Thank Sean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Orlando Resort at Championsgate

Address: 1500 Masters Blvd, Davenport, FL 33896-5312
Phone Number:
Location: United States > Florida > Central Florida > Davenport
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Davenport
#1 Business Hotel in Davenport
Price Range: $187 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Omni Orlando Resort at Championsgate 4.5*
Number of rooms: 720
Official Description (provided by the hotel):
Winner of Conde Nast Traveler Readers’ Choice Award for #1 Resort in Orlando, FL. The four-diamond Omni Orlando Resort at ChampionsGate, located just 6 miles from Walt Disney World(R) Resort, provides scheduled transportation to the Walt Disney World(R) Theme Parks. In addition to 36 holes of championship golf, guests enjoy 15 acres of recreation including an 850 ft. lazy river, zero entry family pool, formal pool with private cabanas, and a lighted, 9-hole par 3 golf course, signature Mokara Spa a 24 hour fitness center, and seven on-site dining options. The main resort features 720 newly renovated guest rooms. In addition, there are 49 two- and three-bedroom luxury resort villas, equipped with full kitchens, a dining room, living room and private patio. The resort is located just 6 miles from the Walt Disney World(R) Magic Kingdom, and within 20-30 minutes from Universal, SeaWorld, the Shopping Outlets and Mall at Millenia. ... more   less 
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Also Known As:
Omni Orlando Resort At Championsgate Hotel Davenport

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