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“Great when you need to leave your car--just rating the parking not hotel”

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Sheraton Fort Lauderdale Airport & Cruise Port
Ranked #14 of 20 Hotels in Dania Beach
GreenLeadersBronze level
Reviewed June 8, 2014

We left our car at the Sheraton Ft Lauderdale for 5 nights while we were in Jamaica. We booked through simpleairportparking.com (cheapest at 6.99 a night). They sent us a receipt with directions on what to do. The Sheraton shuttle driver was prompt and helpful. On our return w called the Sheraton and they had someone out to get us right away. There was a bit of a mix-up when we tried to leave, when we got there we were told to take our ticket inside to the desk, which we did and they gave us a ticket that we were told to use to get out when we returned--we had a bit of trouble as we had prepaid and it said we owed $82, but we pressed the help button and the gate was lifted, not sure what happened, that was on the Sheraton ad not on simple parking.com. Our car was safe as it was a gated lot but also easy to retrieve the car when we returned. We will definitely use this parking again, although we don't stay the night-way to expensive--best Western was much cheaper and very nice place.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Service
1  Thank Holly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFA1825, General Manager at Sheraton Fort Lauderdale Airport & Cruise Port, responded to this reviewResponded July 4, 2014

Dear Valued Guest

Thank you for your feed back reference to the services we provide at the Sheraton Ft. Lauderdale Airport hotel. We value your comments. Thank you selecting our hotel for your travel needs and taking time to provide us with your feedback. It is appreciated!

Best Regards,

JGarcia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed June 6, 2014

Good location - close to Ft. Lauderdale beaches and airport. Shuttle to cruise port ($10/person) very convenient. Rooms are ok - lobby nice and large. Service good. Only negative was charge for daily parking( I am a SPG Gold member so no charge). Lage parking lot so no reral need in this location.

  • Stayed: May 2014, traveled with family
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Thank a b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFA1825, General Manager at Sheraton Fort Lauderdale Airport & Cruise Port, responded to this reviewResponded July 4, 2014

Dear Valued Guest

Thank you for selecting the Sheraton Ft. Lauderdale Airport Hotel for your travel needs. Please know we value your comments and thank you for taking time to share your experience. Your feedback is appreciated!

Best Regards,

JGarcia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2014

We had a very nice overnight stay, shuttle ride from and to airport, late night drinks and snacks, and morning buffet breakfast. Everything went extremely well. Staff was friendly/good. Gym was good. Drinks and breakfast fun and friendly. No complaints.

  • Stayed: May 2014, traveled with family
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1  Thank JV G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFA1825, General Manager at Sheraton Fort Lauderdale Airport & Cruise Port, responded to this reviewResponded July 4, 2014

Dear Valued Guest,

Thank you for your comments on your recent stay at the Sheraton Ft. Lauderdale Airport Hotel. Please know we value your comments. It is great to hear our location, amenities and service met your expectations and your travel needs. Thank you for staying with us and we look forward to your return!

Best Regards,

JGarcia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2014

We had two separate stays before going on a cruise. The facility is real nice and always clean and well maintained. It has a free shuttle and if you are going on a cruise they will take you there on their bus for a $10.00 per person fee.They will also take you to a nice shopping area and you will find the usual TGI Friday and similiar eating spots. It is really near to the airport but we had no problem with noise. Lobby is big and comfortable with free internet service for guests.The rooms are medium size and have great mattresses on the beds. There is a charge for parking per night unless you are a certain status as SPG member. If you are driving it is just off one of the main express ways. I was a little disappointed with the desk crew, they weren't as friendly as most of the Sheratons we have stayed at throughout the world.

Room Tip: Sign up early the day before you are going to cruise if you plan to take their shuttle to the ship.
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  • Stayed: May 2014, traveled as a couple
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1  Thank sabers86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFA1825, General Manager at Sheraton Fort Lauderdale Airport & Cruise Port, responded to this reviewResponded July 4, 2014

Dear Valued Guest

Thank you for selecting the Sheraton Ft. Lauderdale Airport hotel for your travel needs. Please know we value your comments. We are pleased to hear our hotel and the services we provide met your expectations, this is always our goal. Thank you and we look forward another opportunity in the future to be of service. Your feedback is appreciated!

Best Regards,

JGarcia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2014

We stayed a single night at this typical high-rise Sheraton. We selected this hotel for only two reasons: quick shuttle service to the Ft Lauderdale Airport and the availability of long-term parking. We used the easy web-based tools to reserve and pre-pay for the parking; tip: do not park under the trees unless you love cleaning baked-on bird poop from your car. The facilities and room were very average. WiFi was not included in the room and the strength for the free WiFi in the common areas was pathetic. We had drinks and dinner in the Lobby bar - the dining room was not open Sunday evening. The portions were very generous and the food was average. Upon our return we waited 45 minutes at the airport after calling for the shuttle. I did call after 23 minutes to be certain we were not forgotten and was told the shuttle filled at terminals 1 and 2 and we should continue to wait. Not what I wanted to hear after my flight.

All said, I will stay again but will keep my expectations at a lower level.

Room Tip: Rooms at the back overlook the tiny swimming pool. Rooms at the front can see the airport.
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  • Stayed: May 2014, traveled as a couple
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1  Thank Di K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFA1825, General Manager at Sheraton Fort Lauderdale Airport & Cruise Port, responded to this reviewResponded July 4, 2014

Dear Valued Guest

Thank you for selecting the Sheraton Ft. Lauderdale Airport hotel for your travel needs. Please know we value your comments and appreciate your feedback reference to the hotel and the services we provide. Thank you and we look forward to your return.
Best Regards,

JGarcia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2014

I booked this online, they charged the total to my card when I booked it. when i got there they said they were going to put a $50.00 hold on my card, and it would be resleased in a few days. Never heard of a hotel putting a hold on you card and it not being released until a few days later. i have heard of the hotel needing a card on file incase you damage or use something etc...
They said you could give a cash 50.00, and it would be returned when you check out. I went that route, but the next morning when I went to check out, I handed the person at the front desk my room keys and she says "ok, your are all checked out". I said NOOOOO, when you give me back my 50.00, is when i will be all checked out. She says there was nothing in the system saying i gave the 50.00 in cash. I said well did the guy who took my money yesterday at the frnt desk pocket my money? She had to go get the manager and the manager called the guy who wasn't working that morning and accounting, it took them over 30 mins to give me my money back.
all the shuttle drivers were fantasic!
They did offer to give us free breakfast, but who really cares about free food when, you are wanting your money they owe you.

Room Tip: here's the tip, don't stay here.
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  • Stayed: May 2014, traveled with family
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2  Thank carolynb51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFA1825, General Manager at Sheraton Fort Lauderdale Airport & Cruise Port, responded to this reviewResponded July 4, 2014

Dear Valued Guest

Thank you for your feedback, please know we value your comments and thank you for selecting the Sheraton Ft. Lauderdale Airport hotel for your travel needs. Please know your feedback provides us opportunity to review our procedures and communication channels to ensure all our guests are aware of the services we provide. Please accept my most sincere apology we did not meet all your expectations during your stay. Your feedback, it is appreciated!

Best Regards

JGarcia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

It is a decent hotel. It looks nice and the food isn't bad. For the amount they charge for a room, it is just plain gouging to charge an extra $10/day for Wi-Fi. I do not stay twice at hotels that charge for WiFi. In addition to that, the shuttle service from the airport is horrid. It took the better part of an hour for them to get a shuttle to us, and then there were about another 6 people that had to wait for the next one. God knows when they finally got to the hotel. For the price, you can get better service and amenities.

  • Stayed: April 2014, traveled with family
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1  Thank Apoet2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFA1825, General Manager at Sheraton Fort Lauderdale Airport & Cruise Port, responded to this reviewResponded July 4, 2014

Dear Valued Guest

Thank you for your feedback, please know we value your comments and thank you for selecting our hotel for your travel needs, it is appreciated! Please know we have taken note of your experience and your comments reference to our complimentary shuttle. It is feedback such as yours that helps us improve our service. Please accept my most sincere apology you were inconvenienced and we did not meet all your expectations. Thank you for taking time to share with us your experience.

Best Regards,

JGarcia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Fort Lauderdale Airport & Cruise Port

Address: 1825 Griffin Rd, Dania Beach, FL 33004-2213
Location: United States > Florida > Broward County > Dania Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Dania Beach
Price Range: $69 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Fort Lauderdale Airport & Cruise Port 3.5*
Number of rooms: 250
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Also Known As:
Sheraton Fort Lauderdale Airport And Cruise Port
Sheraton Fort Lauderdale Airport & Cruise Port Hotel Dania Beach
Sheraton Dania Beach
Dania Beach Sheraton
Dania Sheraton
Sheraton Ft Lauderdale Airport

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