We were here for one night on April 26, 2014. When we arrived we were greeted with the typical Starwood greeting. Impressed so far. We decided to turn our rental car in that evening since our flight was 6 AM the next morning. We were told the shuttles run every 15 minutes from the airport. We turned in the car at approx 10:30 pm and called the front desk and were told the shuttle would be there in 15 or 20 minutes. 25 minutes later we called. We were told they were just there and would be right back. (Never saw them). Immediately a driver showed up. We proceeded to pick up additional people at other gates until the bus was full.
For airport shuttle back to airport we were told the shuttle runs every 30 minutes until 5 AM and then every 15 minutes. So, pick up at 4:30 was best for us for a 6AM flight. We walked up to front door at 4:31 AM and saw the bus driving off. We asked the front desk girl to radio the driver to come back. She did and he said "NO". He wasn't even off the property. The front desk girl called a taxi for us.
yes, we should have been in the lobby a couple of minutes earlier but the service we received from the front desk and the shuttle driver was not what I expect from a Starwood property. Very disappointed and when I come back, I won't be staying at this property.
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- Also Known As:
- Sheraton Fort Lauderdale Airport And Cruise Port
- Sheraton Fort Lauderdale Airport & Cruise Port Hotel Dania Beach
- Sheraton Dania Beach
- Dania Beach Sheraton
- Dania Sheraton
- Sheraton Ft Lauderdale Airport