Having worked for several years in the hotel industry before returning to school I have a great understanding and appreciation for those who work in the hotel industry. And I just had to send a thank you for the staff member and your hotel for taking care of me friend and I after a trying day flying the skies around Florida.
Your front desk manager, Kenyetta, was most helpful and very understanding of our trying day. It was after midnight and my buddy and I were just ready for some dinner and some sleep. With all that had gone on this evening my buddy and I were tired and frustrated. But Kenyetta was very curteous and helpful. She listened to our plight, the short version, and got us taken care of. We got a nice room with a nice view of the pool. The next morning as I woke up to get ready to go back to the airport I realized we were across the street from the BASS Pro Shop where my parents and I had taken my kids two years before along with the Fish Museum. Brought back great memories. But back to the service. Kenyetta was very nice and greeted us with a smile and calm voice. At this point my buddy and I were exhausted having started our day at the airport at 1:30 pm Knoxville time. As we got checked in Kenyetta suggested an eatery that delivered and got us pointed in the right direction. Because our baggage was still at one of two airports, we had no toothbrushes or toothpaste. And that was taken care of as well. Thank goodness.
We got to our room and walked to a clean room with comfortable beds. Usually sleeping in a hotel is not real good the first night, as we all know. But I know my bed was extremely comfortable and I slept really well. That was a relief because we still had another 3-plus hours at the airport waiting on our luggage. My friend is a member of your frequent stay membership, and he was glad to be able to add to his point totals. I was just glad we had a good place to sleep and close to the airport.
It is a place I would not hesitate staying at again, and a place I will recommend to anyone I know making a trip to Ft. Lauderdale and needing to stay close to the airport our just wanting a nice place to stay. No matter where you go, the amenities, food or whatever can be excellent, but without quality service, things are just average. There will always be a BUT to a comment. Not so here. The service was like wrapping a special package. It topped it all off. And your employee, the hotel and you the management should be commended for an excellent job.
Thank you again for making a very long day a lot better at the end, and giving us some much needed rest. I hope I get another chance to visit your establishment in the near future.
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- Also Known As:
- Sheraton Fort Lauderdale Airport And Cruise Port
- Sheraton Fort Lauderdale Airport & Cruise Port Hotel Dania Beach
- Sheraton Dania Beach
- Dania Beach Sheraton
- Dania Sheraton
- Sheraton Ft Lauderdale Airport