The initial encounter was ok with front desk staff. I told the first hostess that I needed the shuttle at 0345 to make my flight at 0500. She said she'd put me on the list. After going out to dinner, I confirmed with the second hostess that I was on the 0345 shuttle to the airport. The next morning I came down stairs for the shuttle fifteen minutes early and the host (Will, I believe) stated that he thought he had everyone on board the shuttle and it had already left. He called the shuttle but it would be back after it dropped off the other passengers. While waiting for him to check me out he made me wait to help out a customer who was there after he was already helping me. He then returned to ask me if I wanted a receipt for my stay. I informed him that I did indeed want a receipt. About five minutes later the shuttle arrived, and I needed to get on it in order to not miss my flight. Will then proceeded to tell me he could not print a receipt due to an audit that had to print first. I got on the shuttle without a receipt. After we took off on the shuttle, Will used the Walkie talkie to call the driver to tell him not to leave because more customers needed to be on the shuttle. If we would have turned around I would have missed my flight. Thankfully the driver took me to the airport first! I was never greeted as a rewards member. I used my rewards to pay for my room, and I still have pending charges on both my debit and credit card accounts from this stay. By far the worst experience I have ever bad at an IHG brand, and a definite waste of my reward points. Extremely disappointed in the service!
- Official Description (provided by the hotel):
- Our new hotel will be opening in July 2013. ... more less
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