My wife and I along with my sister and brother-in-law stayed at the Hilton Garden Inn Ft. Lauderdale Airport-Cruise Port on Saturday March 25, 2013. We sailed on the Ms. Nieuw Amsterdam on the March 25th for a 2 week cruise. Our stay at the hotel was nice and I have no problem with the accommodations. However, as part of the hotel stay transportation to the cruise port was also to be included. On Sunday the 25th when we were loaded into a mini van to take us to the HAL terminal, prior to our leaving the driver was instructed that were were not to be charged. However when we arrived at the terminal while I was helping to get all of our luggage to the HAL baggage handlers, the driver unbeknown to me told my brother in law that he owed him $40.00 for the 4 of us for transporatation. This was plain out dishonest and he drove away before I could confront his dishonesty. I remember this guy and I plan on coming back to the Hilton again. Believe me, I will confront him when I see him. The Hotel should provide some kind of voucher to its guest who paid for the transportation as part of their stay so that dishonest drivers cannot get away with this dishonesty. Shame on the driver and Hilton Hotels as well. We paid for the shuttle service and you see what we got. I assume he tried this tactic on the other six people he still had to drop off at another terminal. I also plan on contacting AMEX as well.
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- Also Known As:
- Hilton Garden Inn Ft. Lauderdale Airport-Cruise Port Hotel Dania Beach
- Hilton Garden Inn Dania Beach
- Hilton Dania
- Hilton Garden Inn Fort Lauderdale
- Dania Hilton