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“Another mediocre Hyatt House”

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HYATT house Fort Lauderdale Airport & Cruise Port
Ranked #2 of 20 Hotels in Dania Beach
Certificate of Excellence
Fort Lauderdale, Florida
Level 4 Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Another mediocre Hyatt House”
Reviewed December 13, 2013 via mobile

Stayed in November. Three times I informed employees working at the 4x weekly "managers reception" about the black stuff floating in the soda (from their soda fountain). Each time nothing was done. I did get a note from the regional manager telling me it has been addressed. We'll see as I am back for another stay now. Also it's kind of a pet peeve of mine when hotels don't allow you to control the room temp. The thermostat goes down to 65. This would be fine if it would ever get close to 65, but it doesn't (I have two digital thermometers to prove it.......why? It's a long story). They have the system set where it never gets below 70. Now 70 may sound ok to you but why tell me I can cool my room to 65 when I can't?? It is too warm to sleep for me. In the meantime when you go out in the hallway, you can see your breath it's so cold. Very irritating they won't let me crank the air in my room but they have it cranked to a very environmentally unfriendly temperature in the common areas. Other than that, the location right next to I-95 leaves a little to be desired but nothing you can do about that. Don't know what the guys who planned the building were smoking but the pool area is completely in the shade. No sun in November. They do let you go next door to the Hyatt Place which has plenty of sun. And they have these tiny towels about the size of a hand towel so you have to use 10 to cover your lounge chair. (Curiously the Hyatt Place has nice towels) Also no hot tub. But the pool was a good temperature (not too cold). They also have the slowest elevators in the known universe. I imagine there are elevators operated by donkey and rope in India that move people more expeditiously. Push the up button and sit down on a nearby couch to read the newspaper whole you wait. No ovens unless you get a two bedroom unlike other Hyatt Houses I have stayed at. Something to keep in mind if you are on extended stay and want to cook. Couches in rooms are very uncomfortable. This is mostly a place where people stay when going on a cruise and I would say for that you will be fine. A couple of nights you can tolerate just about anything. Overall not a horrible place and I am here again. They do need to get rid of the "Thai chicken" on the managers reception menu rotation. Plain chicken with no spices, a few diced peppers and a lot of green cabbage is NOT Thai food, it is garbage.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis A, General Manager at HYATT house Fort Lauderdale Airport & Cruise Port, responded to this review, January 5, 2014
Luis A, General Manager at Hyatt Place Ft. Lauderdale Airport & Cruise Port,
responded to this review, January 4, 2014

Dear Larry W,

Thank you for taking the time out of your schedule to complete a Tripadvisor Guest survey regarding your recent stay at our hotel.

Please accept my sincere apologies for the number of issues you encountered with your stay. It is our goal to be the best lodging option in the Fort Lauderdale Area. We certainly fell short of our goal, please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. As you know, since you have come back again, we have addressed some of the issues that you had experienced that we are able to make changes with.

We hope to be of service to you again in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 954-922-0436

Respectfully,

Luis Arellano
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 11, 2013 via mobile

We stayed over following a cruise and the hotel was very welcoming especially as we were a group of over 20. The breakfast was fine and hit the spot. It's also a good location for retail therapy as shops are plentiful less than 0.5 miles away.

Stayed December 2013, traveled with friends
Helpful?
1 Thank shazrins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City
Level 4 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 10, 2013

Great location for cruise departures. Its in a great part of town, clean and one of the last hotels to inlude complimentary hot breakfast, which is rare these days. Great hotel I would definately stay here again.

SO....

The only issue was their transportation. EXPENSIVE. Complimentary from the airport but it took over an hour for them to pick us up. Crazy. DO NOT PAY FOR THEIR TRANSPORTATION TO THE CRUISE PORT. Its like $8 a person, we were a family of 5, $40. Right before we got in the van a cab pulled up and said its cheaper to go with him, we went inside got our $40 back and took a cab. $22, with tip. Boom. Maybe if its just one person Id do the van, but with a group, just get a cab. You are welcome.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TokenLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 6, 2013

Hyatt House is a very good choice if you are taking a cruise out of Fort Lauderdale. It is close to the airport and cruise port. The staff is very pleasant and helpful. Most rooms are suites, breakfast and evening snacks and drinks are offered. It is a very convenient, and inexpensive shuttle to the cruise port.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 5 Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 1, 2013

very clean, easy to get to and great spot to stay at before and after a cruise. nice staff also. we had a two bed room suite it was perfect and big!! the kitchen area is large it was perfect for others to come join you and play card games or whatever before your vacation on a cruise begins.
even if you are not cruising this hotel is perfect for families looking for a nice new and clean hotel.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zarijazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan K, General Manager at HYATT house Fort Lauderdale Airport & Cruise Port, responded to this review, December 2, 2013
Dear Zarijazz,

Thank you for taking the time out of your schedule to complete a Tripadvisor Guest survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 954-922-0271.

Sincerely,

Alan Koplo
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yamba
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 1, 2013

Best transfer bus trip ever. Picked up at airport right on time by hotel transfer bus to find free open bar on the bus with beer, wine, juice , crisps, and hard liquor. All complimentary . Needless to say, party started early .

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gayledoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan K, General Manager at HYATT house Fort Lauderdale Airport & Cruise Port, responded to this review, December 2, 2013
Dear Gayledoe,

Thank you for taking the time out of your schedule to complete a Tripadvisor Guest survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 954-922-0271.

Sincerely,

Alan Koplo
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 6 Contributor
202 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed November 24, 2013 via mobile

We booked a 2 bedroom for a family of 4 with two teens. The second room had 2 queen beds. There is a large living room and kitchen area. Free shuttle from the airport runs about every 30 minutes, and the cruise shuttle is $8 per person. The complimentary buffet includes eggs, sausage and waffles. The rooms are nice but are furnished more by Ikea than Pottery Barn; they're very plain.
Nearby restaurants include: Red Lobster, TGIFriday's, Moonlight Diner and fast food chains. Big Lots has a good selection of wine for pre-cruise purchase.

Stayed November 2013, traveled with family
Helpful?
1 Thank DaydreaminginDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan K, General Manager at HYATT house Fort Lauderdale Airport & Cruise Port, responded to this review, November 25, 2013
Dear Denver Travel Queen,

Thank you for taking the time out of your schedule to complete a Tripadvisor Guest survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 954-922-0271.

Sincerely,

Alan Koplo
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Fort Lauderdale Airport & Cruise Port

Property: HYATT house Fort Lauderdale Airport & Cruise Port
Address: 90 SW 18th Ave, Dania Beach, FL 33004-3112
Phone Number:
Location: United States > Florida > Broward County > Dania Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Dania Beach
#1 Business Hotel in Dania Beach
#5 Romantic Hotel in Dania Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Fort Lauderdale Airport & Cruise Port 3*
Number of rooms: 124
Official Description (provided by the hotel):
The Hyatt House Fort Lauderdale Airport-South hotel is located near Fort Lauderdale/Hollywood International Airport (free shuttle), Port Everglades Cruise Port (shuttle available) and Broward County Convention Center. The hotel is situated minutes from breathtaking beaches, pristine golf courses and a large variety of shops and restaurants. Spacious suites include separate living, work, kitchen and bedroom areas. Hotel amenities include complimentary full breakfast, evening social, guest market, fitness center, pool, complimentary Internet, and complimentary parking (less than 7 nights). ... more   less 
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Also Known As:
Hyatt House Fort Lauderdale Airport South Hotel Dania Beach

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