We arrived at the Hyatt Place for one night prior to going on a cruise out of Port Everglades. We had, in part, picked the Hyatt because of the complimentary shuttle to the cruise port. Unfortunately, when we arrived, we were informed that not only was the shuttle not complimentary (cost $8.00 per person) but that it only ran at 10AM and 11AM (our cruise was at 9AM).
We arrived with about 12 bags between us, and received no offer by the staff to assist. We had to use the trolley to load all our bags and haul them upstairs by ourselves, making 2 trips at separate times (we had to park the car in between). We asked the manager to be sure we got a room close to the elevator, and received not only the room furthest removed from the elevators, at the very end of the hall, but the handicapped room. The second trip, there were no trollies downstairs, so I told the manager about it, and she just said sorry, some guest must have them. Another staff member looked on without offering any type of assistance. So what should I do with all these bags I asked. They just looked at me and said I don't know. After an frustrating exchange, they made a guest who was standing in the lobby go up and find the trolley. I waited in the lobby for over 30 minutes waiting for the trolley - when it finally arrived, there was no apology or offer of assistance while I loaded our big suitcases on the trolley while the bellman and manager watched.
Breakfast, slated to start at 6:00 AM, didn't get served until nearly 6:30 AM, so it was stressful to get it eaten in time. The buffet selection was extremely poor - just cereal, chewy bagels, day old fruit, and yogurt. I assume this was to encourage you to order hot cooked breakfast for an extra charge off the menu, which we did out of necessity. It was microwaved and awful. There was no coffee prior to 6:00 AM as advertised, so we had to buy it from them.
Since there was no complimentary shuttle as advertised, we arranged with the front desk to have a taxi come get us at 7:15 AM. We emphasized that we had a lot of bags and needed a van. They didn't call the taxi company, instead calling an individual taxi driver for Yellow Cab who also called himself "Superior Sedan Services" whose business card they had. When the guy arrived, he was in a regular city taxi (not the van w requested), reeked of alcohol, and refused to help with our luggage at all, citing a "sprained wrist". It was too late to get someone else by now, so we were stuck. After loading all our 12 bags somehow into the taxi, he screeched the tires, zooming wildly through traffic. He did backtracking along the way to run up the meter, then when we arrived and wanted to pay with a credit card he said the machine didn't work. After I unloaded all 12 of our bags from the taxi, and paid the $23.00 fare, he squealed the tires and sped off, leaving us eating exhaust. We were awe-struck by what Hyatt Place had set us up with.
Despite several very unsatisfactory occurences leaving a bad taste in our mouths about Hyatt Place, there were some positives. It was nice having the cafe - bad food and all - available as we got in late. The TV in the room was nice, and the room was good sized, though very simple. The location is by the freeway but not much else - it is quite a ways from the cruise port, and not recommended for people going on a cruise (there are much better options). Close to the airport though. The lobby was freezing cold so we couldn't sit there to eat at the cafe. The night staff, unlike the lady who checked us in, was very pleasant and helpful. The shuttle driver picked me up at the airport after dropping off my car, and was nice. However, those were not enough to outweigh the negatives that really downgraded our experience.
Overall, Hyatt Place, at $150 a night, was way overpriced for what it was. Don't confuse this with a regular Hyatt - it's more like a Holiday Inn Express. For that price, Hampton Inn does a much better job of this, and for less. We would not stay here again.
- Official Description (provided by the hotel):
- The Hyatt Place Fort Lauderdale Airport-South is located south of the Fort Lauderdale/Hollywood International Airport, Port Everglades Cruise Port and the Broward County Convention Center, each just an I-95 exit away. The hotel features spacious guestrooms with Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, indoor pool, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, complimentary parking and complimentary airport shuttle. ... more less
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- Also Known As:
- Hyatt Place Fort Lauderdale Airport South Hotel Dania Beach