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“not baby-friendly, charged credit card by mistake”

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Hyatt Place Ft. Lauderdale Airport & Cruise Port
Ranked #4 of 20 Hotels in Dania Beach
Certificate of Excellence
Reviewed June 22, 2012

we stayed at the hyatt place south for 1 night pre-cruise. The hotel is clean and new with hot breakfast, the room is spacious and the beds comfortable. we were placed in the first room nearest to the elevator and we could hear people talking and walking every time someone passes by.

we called ahead of time twice to request a crib, but when we got into the room there wasn't one set up. when we called the front desk to inquire, they said they did not know about it, and they will send one up. later 2 staff members came to deliver a pack-n-play, and that's it - they refused to set it up for us when asked.

our package also includes free transfer to the cruise port, but it wasn't given to us automatically. when asked at first they said ours didn't include the free transfer. only after we insisted they looked for the note that proves that and gave us the voucher.

finally, after we got home we were surprised to see that we were charged for the night by the hotel. we put our credit card upon check in for incidentals but did not sign anything when we checked out. when we called to inquire, no apologies were given. it was a simple "the charge will be reversed in 3 to 5 days".

  • Stayed: June 2012, traveled with family
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4  Thank muffine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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789 - 795 of 954 reviews

Reviewed June 18, 2012 via mobile

We picked this hotel because it was close to the airport and we had an early flight the next morning. The hotel is clean and modern. The room was large and spacious. The staff was friendly. They served Starbucks coffee. The continental breakfast was plentiful and not just cereal and pastries. Highly recommended if you need to be near the airport.

  • Stayed: June 2012
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1  Thank noon21012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2012

We stayed there just overnight, the place clean and had very comfortable beds.
Our room was faced to Highway, but it wasn't noisy and we got a good night sleep.
Next morning they had full continental breakfast, with wide selection of different choices (oatmeal, cereals, eggs, waffles, yogurts, fruits etc.) Many restaurants around there are in walking distance also.

  • Stayed: June 2012, traveled with friends
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1  Thank Trip24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2012

Recently my mother, her sister and I met up for a long weekend in Fort Lauderdale. We could NOT have been happier with our choice to stay at the HYATT Place From the moment we arrived until the day we left, the HYATT “family" made our stay perfect. The front desk (especially Yvonne & Kim N.) were incredibly helpful. Great location. Our suite was ample, modern, calm and impeccable Clean. Breakfast was amazing! No need to venture anywhere else.
The lobby was set up with comfy sofas and chairs, creatively positioned to provide an intimate setting for friends to gather.
I have never stayed in a hotel that offered the same quality of service that emanates from every staff member. It is quite evident to me that customer service is a priority to this hotel. Thanks so much for a memorable experience. We will be back.

  • Stayed: June 2012, traveled with family
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Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2012

We arrived from a long day of travel (Seattle) to a very long wait at the airport for the shuttle. We had to call 3 times and wait for about 1 1/2 hrs. We noticed right off that the staff is not all that friendly. There are no close places to eat so we had to eat at the Hotel which is quite expensive. Room was spacious and clean but the AC was horribly noisy and blew right across your bed! We were expecting your average continental breakfast and was really disappointed!!! FINALLY, our travel agent was told there was free shuttle to the pier and apparently so was everyone else. We were all shocked that we had to pay $8.00 a piece. Also, when our travel agent called the manager after we got back to get reimbursed, he said "No" and didn't even apologize for someone misinforming us. So, we will never stay here again and our travel agent will not be sending anyone here again.

Stayed: April 2012, traveled with friends
4  Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattDaniaBeach, General Manager at Hyatt Place Ft. Lauderdale Airport & Cruise Port, responded to this reviewResponded June 3, 2012

Hi Susan S,

Please accept our apologies that your stay with us did not meet your expectations. We understand that after a long trip and having to wait at the airport for an extended period of time can be very frustrating, and not a good start to a long awaited vacation. Please know that we do value your feedback and will use it to improve on our service going forward. As you and many travelers know you have come to expect quality and great service from Hyatt. If your travels call for another cruise out of Port Everglades we kindly ask you to give our property another try and let us show you how good Hyatt Service can really be. Please again accept our apologies and we hope that you enjoyed your cruise.

Your Hyatt Place Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2012

We selected this hotel knowing that it had already received glowing reviews from other travelers. Thankfully, our experience at this hotel confirmed everything we had already read online. A big, free breakfast; a room stocked with all kinds of amenities, free Wi-Fi, and friendly staff...how could you say no to this? Face it, when you're on vacation you only have a limited amount of time and money to spend, and the last thing you want is to spend them at a shoddy hotel that puts a damper on your experience. If you're looking at any place to stay near Fort Lauderdale, I'd highly recommend this hotel for value, amenities, location, and overall classiness and cleanliness.

  • Stayed: May 2012, traveled with family
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Thank TravelinMan2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2012

My wife and I were needing a place to stay close to the Ft. Lauderdale airport as we were departing for our honeymoon the next day. Because I have heard how expensive cab service was in the area the free shuttle was a big plus in selecting this property. The room was very large, equipped with a wrap around couch, mini fridge, and an amazing shower. The swivel flat screen HD TV was great to allow us to lay on the couch and relax while ending our night. The breakfast in the morning was a wonderful feature as many brands of this caliber do not offer a free breakfast. I want say a special thanks to John who drove the shuttle for the excellent dinner recommendations and going above and beyond to service our needs. I can really tell that the staff here has a great passion for the hotel and dedicated to customer service. Can't wait to stay here again!!!

Room Tip: Looks like a brand new hotel, you can't go wrong!
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  • Stayed: May 2012, traveled as a couple
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Thank psklaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattDaniaBeach, General Manager at Hyatt Place Ft. Lauderdale Airport & Cruise Port, responded to this reviewResponded June 3, 2012

Hi Psklaus,

We’re delighted to hear you enjoyed your stay with us and that you were impressed with our facility. We will be sure to pass along your positive comments about our passion for service to our team. Thanks again for taking time to share your feedback with the Trip Advisor Community. If your travels bring you back to Fort Lauderdale in the future we look forward to having you as our guest again.

Your Hyatt Place Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Ft. Lauderdale Airport & Cruise Port

Address: 91 SW 18th Ave, Dania Beach, FL 33004-3111
Phone Number:
Location: United States > Florida > Broward County > Dania Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Dania Beach
#3 Romantic Hotel in Dania Beach
#3 Business Hotel in Dania Beach
Price Range: $166 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Ft. Lauderdale Airport & Cruise Port 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hyatt Place Fort Lauderdale Airport-South is located south of the Fort Lauderdale/Hollywood International Airport, Port Everglades Cruise Port and the Broward County Convention Center, each just an I-95 exit away. The hotel features spacious guestrooms with Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, indoor pool, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, complimentary parking and complimentary airport shuttle. ... more   less 
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Also Known As:
Hyatt Place Fort Lauderdale Airport South Hotel Dania Beach

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