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“Overpriced for a 2 star hotel”

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BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites
Ranked #14 of 20 Hotels in Dania Beach
Calgary, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Overpriced for a 2 star hotel”
1 of 5 bubbles Reviewed February 13, 2013

This hotel is really more like a $75 worth 2 star than the $115 a night we paid. The carpets in the hallway were disgusting, the furniture in the room was cheap and falling apart. Staff were clueless.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
4 Thank PerogyFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,280 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
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English first
anchorage alaska
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed February 12, 2013

Where to begin?!

We chose this hotel because of it's proximity to the airport, free shuttle, breakfast and with 6 of us, the 2 queen bed rooms were appreciate. At the time that we booked it back in October 2012 it was getting favorable reviews. However a lot changed between then and February 2013....

The shuttle is a joke. Ends at 11pm and our group, with individuals arriving at different times each waited over an hour for the shuttle when it was actually running. Some gave up and just paid the $25 to taxi over.

Customer service is rude and unhelpful. We had one member of our group whose luggage was lost. We called down at the front desk to see if it had arrived probably 3 times. All 3 times we were met with just plain rude tones. Staff needs a lesson on basics of how to act when working in the hospitality industry. I've never been at a hotel where every staff member I met was brisk, discourteous and inattentive.

The included breakfast was mediocre at best and extremely overcrowded.

Rooms smelled. Hallways smelled. Carpet all over needs replacing. Beds were decent but the smells of the room kills the positives of the bed.

Overall I would never stay here again. I paid $189/night because it was the high cruising season and at that price I expect to at least be treated as a human being. Simple questions be rudely answered back is ridiculous. Steer clear of this place. You don't want to start or end your vacation here.

Room Tip: Just don't stay here. The end.
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mahana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
1 of 5 bubbles Reviewed February 12, 2013

We had booked online and arrived very late (around midnight) along with 5 other couples. When we were picked up by the shuttle, we were warned that the hotel had oversold and were were going to get bumped to another hotel. The other couples were very upset, as were we. Nothing like arriving to this news after traveling for 10 hours. What made it worse was when were were told this was not unusual - the hotel apparently does this quite regularly.

When we arrived, the front staff were there with the news. What appeared to be a manager was counting cash and speaking with us. Thee was a clerk who was given the task of rechecking us to the other hotel, and two others who just stood by and watched. Two things really upset everyone. First, the manager, while being "apologetic", mentioned that our reservations in effect could have been cancelled because were were so late. Second, we all had to wait for the one clerk to process each of us - yet there were 3 other employees standing there. I asked why, and he explained they were all going off shift.

Not much of an example of customer service or care.

We were finally all processed and loaded back on the shuttle after another 20 minutes, and headed to the next hotel for another round of check-Ins.

Very bad experience, and according to the employee who drove us, a regular occurrence. This is definitely NOT the type of experience you want pre or post cruise. I would not recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Service
Helpful?
6 Thank K-C1962-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed February 9, 2013

Our overnight stay started with one elevator of the two being broken. This souls normally be acceptable but the staff were constantly using it to travel between the upper floors for some reason. It took 10 minutes to get to our floor. We later saw the staff would put something blocking the elevator door from closing to hold it for themselves. The entire hotel has a mouldy musty smell. It was so bad, I was really worried about my health. All the carpets in the halls are stained with dirt and bleach. The room wasn't much better. We found pubic hairs on the floor in the bathroom! Needless to say, we did not feel comfortable at all here. This hotel is not in a very safe neighbourhood but there is a nice mall nearby.

Room Tip: Go to another hotel!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wake Forest, North Carolina
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed February 5, 2013

There are tons of hotel choices in the Ft. Lauderdale area, surely most of them are far better than this poorly rated hotel. Check-in staff was smug and not friendly at all. The breakfast buffet was decent, probably the only positive about the hotel stay. The room had a musty, dirty odor that was worse when the air conditioning was on. Worst of all, the hotel staff clearly has is making kick-backs by steering their guests to take one of their "preferred" shuttle services to/from the ports for cruises. We booked a Disney cruise that embarks from Port of Miami. When I checked in, I was looking for advice to get taxi-ed vs. shuttled to the Port of Miami the next morning. The check-in attendant warned me that a cab ride would easily be $100-$120 to Port of Miami. I pushed back on him about this and was assured from the taxi company the rate would not be more than $65 and probably less than that. He insisted I was wrong about this, and kept trying to convince me to take an $85 shuttle service (the shuttle driver happened to be standing in the lobby right as I was being persuaded to use his services). I refused and took the cab instead. I explained this saga to the cab driver, and he was furious. He said hotels like that are killing his business, because they have under the table arrangements to steer their guests to use the far more expensive shuttle vans and obviously receive kickbacks for it. The rate was only $60 from the hotel to Port of Miami BTW. Stay away from this corrupt hotel if you are cruising and just using this hotel to bunk for a night!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank UNCNate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rising Sun
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed February 2, 2013

This place was close enough to the airport, and had plenty of the amenities that budget minded people go for like free parking, free Internet, free breakfast. The room was comfortable, but the odor was pretty bad. I went out and bought some air fresher so I could stand it. Check in and out was quick. The breakfast area was mobbed, maybe extending the time would help that. The view from our room was a junk yard or landscape something or other. Not to pretty to look at. The front side of this hotel faces the highway.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank PollyParrott33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites

Property: BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites
Address: 1900 Stirling Rd, Dania Beach, FL 33004-2101
Phone Number:
Location: United States > Florida > Broward County > Dania Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Dania Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites 2.5*
Number of rooms: 155
Official Description (provided by the hotel):
Stay at the brand new Fort Lauderdale/Hollywood Airport hotel with easy access to the Port Everglades Cruise Port and Broward Convention Center. ... more   less 
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Also Known As:
Best Western Plus Fort Lauderdale Airport South Inn And Suites
Best Western Plus Fort Lauderdale Airport South Hotel Dania Beach

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