Check in was a little friendlier than my last (which was first) visit and was the same girl.
I reserved in advance so check in was quick. She told me about the breakfast in a.m., time and where and also where to locate my room and park and that there was an elevator. I entered my room (King Suite #210) to find it had not been cleaned properly. Kelly at front desk was the ONLY employee on duty for the Motel period. She did show me two other rooms which were also not acceptable due to filthy carpet ( a downstairs King room) and the other upstairs on opposite side (also a King room not Suite) of building which stunk terribly. I checked for a room at Holiday Inn & Suites at this point to move on but they were filled up. I ended up staying in #210 which Kelly again left the front desk to bring up a vaccum and some cleaning supplies and towels/wash cloth. She quickly vaccumed and used spic and span on the tub, microwave and frig but had to get back to the front desk. Clean sheets were needed as I found several hairs and some ceiling crumbs on the bed. I took two of the washcloths and used provided soap to wash all table tops, microwave and frig, sink counter, etc until I could feel like I could stay in the room. Later on my return from dinner I went to front desk & retrieved the sheets from Kelly who called earlier to say she needed to dry some. She did what she could as well as called her Manager filling him in on situation. The response was I could move to another room or checkout and I would not be charged anything or stay and the price I had paid would remain the same. WOW! I work for Omni Amelia Island Plantation (I have been with the property over 20 years) and no customer would ever encounter this type of situation with us.
- Official Description (provided by the hotel):
- Our hotel is located less than 5 minutes from I-10 interstate of South Ferdon Blvd. We are 10 minutes from the new 7th Special Forces Group, and 20 minutes from Eglin AFB, FL. We provide free wifi, and high speed internet access. Free deluxe continental breakfast with Belgian waffles, and many more items to choose from, and fresh Otis Spunkmeyer cookies in the afternoon. Our rooms are outside entry, so walking to your room is no hassle. We also, have a newly added fitness center. ... more less
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- Also Known As:
- Comfort Inn Crestview
- Crestview Comfort Inn