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Traveler rating
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All reviews pancake maker cracker barrel restaurant recommend this hotel restaurants within walking distance overnight stay awesome location complimentary breakfast next morning front desk personnel easy access excellent stay very nice hotel fl clerk ihg shampoo
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Reviewed November 1, 2019

Lisa was very pleasant at breakfast and kept everything clean and filled up. Very friendly and professional. The hotel itself was very clean and the room was very clean and we didn’t feel cramped with 4 of us in one room.

Date of stay: October 2019
    • Location
    • Rooms
    • Service
Thank Edd1eC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2019

Our overnight stay was better than we could have expected as our accommodations were clean, quiet and spacious. Having a sitting area with a sofa and flat second flat screen television made our room (classified a suite for this hotel) really enhanced our visit and we found it to be very comfortable as a result. The a/c cooled really nice, an important consideration on a warm spring day. As the street name implied, there was a Cracker Barrel restaurant right down the side street which helped at dinnertime. The lobby and breakfast room were in the process of being remodeled, a minor inconvenience that will make the hotel sparkle even more. The renovations had already been completed on the rest of the guest floors which made everything look bright and cheerful. Check in and checkout were a breeze as the front desk personnel were friendly and accommodating. I definitely recommend this hotel as a good stopover along I-10.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
Thank SilverStar092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2019 via mobile

After giving management fair warning and 24 hours to contact me, l feel it necessary to warn fellow travelers to avoid this hotel. Mysterious charges appeared before check-in and after checking in additional charges appeared. I went to the desk and received a “royal” run-a-round. Charges were described as a pet hold, a nonsmoking hold and the additional charge as a new tax enacted recently. Having traveled for 50 years I don’t believe a word of it told the clerk I didn’t believe her. Miraculously the next morning all charges had been corrected. When I questioned the “new tax” charge this clerk looked at me and said she had no idea what I was talking about. I requested she have her Gen. Manager call me before I posted today. No contact was made. Nice hotel and location, it’s a shame I believe that are attempting to scam unsuspecting travelers.

Date of stay: March 2019
Trip type: Traveled with family
Thank geb137fjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Crestview, responded to this reviewResponded April 2, 2019

geb137fjb,

Simple, smart travel is what you're supposed to be getting whenever you stay with us. Sadly though, the issues you had with the charges and the service you received took that away from you. I'm truly sorry your stay turned our this way. But don't be stressed as I've already looped in the hotel about your feedback. This will surely enable them to step up their game and address the issues to avoid recurrence. Also, a private message has been sent to follow-up on this matter.

We promise a better experience next time, so I hope give us another try. Thank you again for choosing to stay with us!

Best regards,

Joel A
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2019

Stayed at the Certificate of Excellence HIE-Crestview, FL on Thu 01/10/2019. Our cost with tax: $107.06. We enjoyed our stay and hope to return.

DETAILS:

ACCESS: Easy, well marked, near I-10, wide covered drive entry, beautiful palm tree landscaping, attractive fountain, nearby shopping and gas stations. Restaurants within walking distance
LOBBY: Large, clean
STAFF: Wonderful front desk staff. Gave good recommendation on restaurants.
ELEVATORS: Two. Hotel being renovated so both had protective construction padding on walls.
ROOM: Large, clean, new design with shelf for luggage. Problem with door locking hardware making room access a sizable challenge and safety hazard, Staff advised and will correct immediately
OUTLETS: Two between beds, but one taken up by clock. Had additional outlet on wall near bed
WIFI: Easy access via IHG Connect. Stable, free
TV: Average size, wall mounted, a bit slow switching
HVAC: Digital, wall mounted controls, quiet, efficient
BEDS: 2Q, clean sheets, 4 pillows, mattress softer than we like but comfortable and squeek free
BATHROOM: Ave size, Good counter space for stuff, Toilet, sink, drain worked well. Bathroom door misaligned
SHOWER: Good water pressure, Shampoo et all via in-shower dispensers
NOISE: Quiet
BUGS/SMELLS: No issues
BREAKFAST: Typical hotel food in attractive high ceiling seating area

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Jerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2018 via mobile

Excellent stay at the Holiday Inn Express in Crestview. Hotel staff was very friendly and helpful. Rooms were clean, breakfast was decent and always ready early. Loved getting a fresh cookie or two every afternoon after work

Date of stay: August 2018
Trip type: Traveled on business
Thank Angel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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