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“Home for a Week”

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Country Inn & Suites By Carlson, Crestview
Ranked #2 of 13 Hotels in Crestview
Certificate of Excellence
Detroit, Michigan
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Home for a Week”
Reviewed July 6, 2014

Very clean, really nice housekeepers and receptionist. We only planned on staying 1 night, but the moving truck was late and one night turned into seven. My granddaughter loved the pool. The fresh chocolate chip cookies were a treat. The wireless internet was a little inconsistent, but otherwise a great place. Having a microwave, refrigerator, and two separate areas was definitely a plus. We used the washer and dryer as well.

  • Stayed June 2014, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
country08, Manager at Country Inn & Suites By Carlson, Crestview, responded to this review, July 9, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our facility and all the amenities we have to offer including our pool. We will make sure to troubleshoot our wifi to make sure it doesn't have any issues. We look forward to your next stay at Country Inn & Suites Crestview, Fl.
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282 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
Bardstown, Kentucky
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 30, 2014

My family stayed at the Country Inn & Suites Crestview as a one night layover until our beach house check-in. These accommodations fit the bill. The hotel looks updated and compares favorably with the better Country Inn & Suites Locations. This location does not allow pets which helps to assist the staff in keeping the hotel clean.

The man assisting us at check-in was very knowledgeable and accommodated us, allowing us to check in early. We had booked 2 rooms and then booked a 3rd at the same time with no issues. Although not a big deal, I did not notice that my rooms were upgraded nor did I receive an "In-Room Welcome Gift" (both of these are perks of being a gold elite member). At other Country Inn & Suites locations there were bottles of water in the room. None of these issues were substantial to cause a commotion.

In the morning there was a nice breakfast including juice, cereal, waffles, eggs, fruit, biscuits & gravy and other items.

One note is that the walls and floors seem abnormally thin. In fact, when we checked in he stressed which of the 3 rooms could have kids in them. I stay in hotels a couple times per month and I have never had anyone even care about the occupancy requirements. Depending on what site you use to search for a room many times it does not even ask the make up of your party. Usually I will just leave that section blank or fill in as 2 adults. Luckily I checked the box that asked the number of children or I assume they would have had to spend the night in the car. This is literally the first time anyone has even acknowledged that ever. Just keep in mind that this is important and that you will hear every step that happens on the floor above you.

Some members of my party complained that the mattress was not comfortable, but I did not notice this as a problem. I think they just don't like their mattresses firm.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nc66uky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
country08, Manager at Country Inn & Suites By Carlson, Crestview, responded to this review, July 9, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our clean accommodation and hot breakfast buffet. We like to have accurate number of guest in every room for two following reasons: First of all, it is good to know the total number of guest present in the hotel. Secondly, it helps us with room assignment as we are a wooden frame building. Our charges are not based on number of people as all the rooms are allowed to have maximum number of guest allowed by fire code. We look forward to your next stay at Country Inn & Suites Crestview, FL.

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1 review
Reviewed June 27, 2014 via mobile

Melissa Mathews is an amazing receptionist. She was very polite, friendly and helpful. We love to come here when we are passing through. Country Inn & suites was a nice hotel but great staff makes it better. Thanks Melissa for everything!

Stayed June 2014, traveled with family
Helpful?
Thank Mandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
country08, Manager at Country Inn & Suites By Carlson, Crestview, responded to this review, July 9, 2014
Thank you for your feedback and for taking the time to write about your experience. We do take pride in our friendly staff and customer service as it is what makes all the difference. We are delighted that our staff succeeded your expectation specially Melissa. We look forward to your next stay at Country Inn & Suites Crestview, FL.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level 5 Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed June 26, 2014

This place was great from the hot chocolate chip cookies at check in to the upgraded suite that came with a smile. Location was a little weird and GPS had some struggles, but signage got me there. Parking seemed to fill up at night pretty quickly too, but nothing detracted from the great experience. Staff was friendly with the exception of the manager who seemed distracted. He was not mean, but I stayed 5 days and never saw him smile. He was very busy, but cheerfulness helps on the road. Luckily the rest of the staff was grinning constantly and willing to serve with whatever I needed. The room was nice and bed was very comfortable. I would definitely stay here again and recommend you do too.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Derrick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
country08, Manager at Country Inn & Suites By Carlson, Crestview, responded to this review, July 9, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed hot chocolate chip cookies and complimentary upgrade. Our entrance is little challenging, however, it is good to know that our directional signage is serving its purpose. We look forward to your next stay at Country Inn & Suites Crestview, FL.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arab, Alabama
Level 5 Contributor
94 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 26, 2014

My family and I stayed here on our way to the beach. The property was very clean. The clerk was very kind and attentive to our request. Upon entering the room we found a large bathroom, and a very narrow entrance into the sleeping area. ( I had noticed the narrow stairway leading upstairs from the lobby, however the stairways at the end of the hallways were large). The beds were firm but not uncomfortable. The only real drawback was that The bed cover was very warm, almost too warm, making sleep a little difficult for me. It wouldn't be my first choice for the area in the future, but it was very clean and convenient.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lwalker1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
country08, Manager at Country Inn & Suites By Carlson, Crestview, responded to this review, July 9, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our clean rooms. We are in process of getting rid of those heavy bed covers and replace them with light and more comfortable alternative by end of Sep 2014. We look forward to your next stay at Country Inn & Suites Crestview, FL. .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houma La
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 22, 2014

On our way to Tampa Fl for a surgery , my fiance and I decided to stop midway of our trip and the Country Inn was just what the doctor ordered .... Close to the Interstate and free breakfast ..... cozy bedding and very clean rooms with a courteous staff .... so good we decided to stay there 7 days later on our return after my surgery was done .... will stay there again on vacation road trip !!!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doug V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
country08, Manager at Country Inn & Suites By Carlson, Crestview, responded to this review, July 9, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our clean comfortable rooms. We hope that everything went well with your surgery and look forward to your next stay at Country Inn & Suites Crestview, FL.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 18, 2014

After being on the road for hours in the rain, this was a great stop. The young woman who checked us in was so friendly, offering restaurants close. Our room was way away from the elevators, so no noise at all. In fact, we didn't hear room doors closing as one usually does in a hotel. Beds comfortable. Air conditioner was cool. Room was very clean, and the bath had shampoo/conditioner. Towels felt great. The breakfast was the usual fare, eggs, breakfast meat, toast, fruit, cereal, milk, and yogurt. May have had more. Everyone was friendly, what we from Texas call true Southern hospitality. Check-in and check-out was fast and smooth. Easy entrance back on I-10. Would recommend this hotel. Wondering if all Country Inn and Suites are like this one, if so we will definetly look for them on our next road trip.

Room Tip: Room on the 3rd floor at the very end. Great, quiet.
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank disneyrunners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
country08, Manager at Country Inn & Suites By Carlson, Crestview, responded to this review, July 9, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our Southern hospitality. We look forward to your next stay at Country Inn & Suites Crestview, FL.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Crestview

Property: Country Inn & Suites By Carlson, Crestview
Address: 235 Rasberry Rd, Crestview, FL 32536-6426
Phone Number:
Location: United States > Florida > Florida Panhandle > Crestview
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Crestview
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Crestview 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Pool Closed. ... more   less 
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Also Known As:
Country Inn & Suites Crestview Hotel Crestview
Country Inn And Suites Crestview
Country Inn Crestview

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