Last year we happened on this hotel due to Hot Wire. It was a sad occasion as my dad had just died. The staff went out of their way to accommodate our growing family. They even opened the dining room on a Sunday night so we could sit comfortably. This year we decided to stay because of that experience. The staff was again very accommodating and Sarah who waited on us in the Lobby Bar was excellent. Our little 4 year old fell in love with her.