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“Great atmosphere!”
Review of Hillstone

Ranked #3 of 352 Restaurants in Coral Gables
Certificate of Excellence
Price range: $41 - $80
Cuisines: American
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Restaurant details
Good for: Bar scene
Dining options: Lunch, Dinner, Breakfast, Late Night, Reservations
Reviewed February 18, 2013 via mobile

We ordered the Sante Fe salad and drinks. Great atmosphere, lots of menu choices. Maybe a little expensive but not bad for a coral gables.

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Thank Gohikingnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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420 - 424 of 694 reviews

Reviewed February 14, 2013

This was my first time at the Hillstone. Dined with four co-workers and had a nice time. We all thought the food was good, not great. No complaints, it was what you'd expect at that price point. Location is great. Service was above average. We had a wonderful server who went above and beyond to make the night an overall positive experience. Do recall that the server made excellent wine recommendations.

Thank Angie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

My menu choices don';t vary much, but my three options are as good as they get, anywhere. This place is packed all the time and any reasonable lunch or dinner hour is packed and with waiting time. The bar service is good and the drinks generous. The wine list is mostly well chosen and moderately priced.

There is a reason why this Hillstone's and only this one, is packed every day. It is consistent and excellent in every way.

On occasion someone writes a nasty review about this location, including one dissing cleanliness. I would discount such a review as being a disgruntled person for some reason. Food preparation is open, clients can watch their own food being prepared, and there is even an overhead mirror to permit easy viewing of the sushi preparation. The restaurant has been immaculate every time I have been here, and food preparation and presentation has been impeccable.

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Thank jbcarioca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013 via mobile

We moved away from Miami, and have dreamed about coming back for smoked salmon, spinach dip and Thai tuna rolls. We have eaten here twice during the holiday season in the past week and were not bothered by the hour long wait to eat. And the food is still great. However, the service has slipped a lot. Our server was Alex 359 last night. Felt like I was in a fast food restaurant when she arrived and said, "are you ready to order?" Not interested in rapport I take it! We were half way done with our appetizers when three waitstaff arrived to attempt to remove the appetizers and deliver our sushi rolls. We literally had to grab the plates back. Would have been nicer to ask if we were finished before bringing our entrees, but I guess they are trying to move people faster to get that one hour wait down. Still not finished several minutes later, Alex returned to remove my appetizer plate and in doing do put her sleeve cuff into my spicy mayo. Very nice. Water ran dead. Alex never returned to ask how things were. Was bever offered a second cocktail. Eventually we had to ask a white coat kitchen chef to get us some water. Alex finally returned to ask if we wanted desert. When we said no, she abruptly turned, and left, walked 10 feet from the table, grabbed our check and quickly without speaking, dropped it off on our table. Are you kidding me? This has been our favorite restaurant for years. Management please take a closer look at your service. I see many new waitstaff faces. Competition is opening across the street. Don't make it easy for us to look for an alternative!

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Thank CharlieB777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

Permit me to begin this review by disclosing that I am fundamentally opposed to any restaurant as mismanaged as those in the Hillstone Restaurant Group. While alike in many ways, with the same impersonalized, faux-friendly service, similar wine menus, and similar eats, the disparity between the Hillstone in Coral Gables and the Houston's in North Miami does not go unnoticed; while I have had several inferior experiences in both, this one was particularly unfavorable. Knowing what to expect in any restaurant is key, and, especially with a franchise such as Hillstone, it is disappointing when a venue fails to deliver on the only thing they are consistently good at. In this case, it would be the food.

Seated at the bar, my companion and I were greeted and promptly delivered our wine. That was pretty much the end of service.

We selected the Clark and Telephone, a Pinot Noir from the Belle Glos family of wines that is a notch up from the Meiomi found at Aventura's Houston's. A fan of both, I can attest that the wines throughout this franchise are very reasonably priced, as well as notable. Thankfully, the wine was delicious, because we were not revisited by one of three bartenders until having leisurely knocked out half of the bottle.

The spinach dip was reliably good, as was the Thai tuna roll. The sushi selection at this location is one of the reasons we were inclined to stop in. Our water glasses were empty most of the time, and attendance from the staff was poor.

We ordered a bottle of Honig, a fabulous little Cabernet, and waited some more.

To order our Hawaiian Ribeye, I had to be assertive. I almost wish I wasn't, because what we received was atrocious. Formerly USDA prime beef, our steak arrived perfectly cooked at medium-rare, but lukewarm and tough. It was so awful that I had to saw off my first bite in physical discomfort. Against the wishes of my companion, I sent it back. They graciously and promptly delivered a new steak, with no new sides, and it, too, was tough. It became clear to me that they no longer serve prime, but have moved down to choice an still charge what they did for prime. If I wanted a choice ribeye, I would buy it from the grocery store.

No manager apologized, although I had not eaten any of it, and nobody offered to take it off of the bill. I do not believe in raising hell for the sake of receiving good service, but I will absolutely never dine there again by choice.

Go for the wine and the ambiance. Have some spinach dip and their daily specials, but do not go there for their service, the value, or the steaks.

All in all, the meal cost well over $200.00 and my dreams of delicious, supple, fat-marbled ribeye. Shame.

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Thank Sergio_Clark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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