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“Excellent customer service!!!” 4 of 5 stars
Review of Courtyard Miami Coral Gables

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Courtyard Miami Coral Gables
Ranked #5 of 11 Hotels in Coral Gables
Port of Spain, Trinidad
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent customer service!!!”
4 of 5 stars Reviewed June 10, 2012

We stayed in this hotel from June 4th to June 9th. because we wanted somewhere close to Miracle Mile. As a frequent business traveller I usually stay in 5 star hotels but I can honestly say that the level of customer service I experienced at this small hotel is in many ways superior to what I have experienced before {including at the JW Marriott} Special kudos to Vicki at the front desk. What a fantastic young lady. She is a true customer service ambassador! The only reason that I gave this hotel a 4 star rating is because it is not a hotel for allergy sufferers. The rooms are fully carpeted and with the high levels of humidity, the rooms are somewhat musty. Also this is an old building and some of the dampness maybe in the walls.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
claudia P, Manager at Courtyard Miami Coral Gables, responded to this review, June 13, 2012
Dear Sharon,

Thank you so much for taking the time to review our property, Victoria was very appreciative of your kind words. I would also like to thank you for bringing your concerns to our attention. We work hard everyday to not only meet, but exceed our guests expectations. So ALL feedback that can help us better ourselves is welcome!

On behalf of the entire Courtyard Coral Gables Family, Thank You for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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431 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Eugene, OR
Level Contributor
104 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed June 8, 2012

Wonderful Service, super pool and great workout room. Congrats to the staff - a stellar crew!

Room Tip: A room facing the pool has the best vue.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ohjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
claudia P, Manager at Courtyard Miami Coral Gables, responded to this review, June 13, 2012
On behalf of the entire team, I thank you for your kind words. It brings us great satisfaction to know that you enjoyed your stay with us, and that you found our ameneties to exceed your expectations. We look forward to seeing you again next time you visit City beautiful, Coral Gables.

Kind Regards,

The Courtyard Miami Coral Gables Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manalapan, New Jersey
Level Contributor
171 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed May 14, 2012 via mobile

Stayed here for UM graduation this time. Was here once before. Clean hotel, in good location. Nothing fancy, just very functional. Small exercise room, adequate pool with surrounding sitting area. Not a place to spend your vacation, but a good spot to call home base after a day of beach, touring or whatever. What makes it good is the location and price for this area. PLUS an excellent staff. Thank you Monique and the other girls at the front desk, thank you the Three As at breakfast, thank you all for a job well done. Wish you had thicker towels though!

Stayed May 2012, traveled with family
Helpful?
Thank ladydeexyz011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
claudia P, Manager at Courtyard Miami Coral Gables, responded to this review, May 30, 2012
Monique and the rest of the girls at the front desk were very happy to see your comments here on Tripadvisor, and on behalf of them and the entire team would like to thank you for the nice review. We hope you stay with us again next time you are in Coral Gables.

Yours in hospitality,

The Courtyard Miami Coral Gables Family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
Level Contributor
60 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 11, 2012

I stayed at this property for one night, as the hotel hosting the conference I was attending was full. The front desk was able to call taxi's which would arrive in 5 min or less (95% of all taxis in Miami are cash only), and the staff was very friendly, which made the commute back and forth between the two hotels very easy. The property is quiet, clean and was very conveniently located. The hotel looks to have recently gone through a renovation & I would stay here again in the future.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 3Purcells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
claudia P, Manager at Courtyard Miami Coral Gables, responded to this review, June 1, 2012
On behalf of the Courtyard Miami Coral Gables, we thank you for having stayed with us. We shared your comments with the front desk staff in our last meeting and they were very happy and excited to continue providing the service you received and more. Thank you for sharing your experience and we hope to see you very soon next time you are here, in the beautiful city of Coral Gables.

Best Regards,

The Courtyard Coral Gables Family!
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Denver
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 8, 2012

Stayed at this hotel for 5 weeks in various rooms. The hotel is located 4 blocks from the 'Miracle Mile' in Coral Gables and 6 blocks from the Coral Gables Golf Course. So there are lots of eating choices and an outdoor space for walking it all off. There's parking behind and across the street from the hotel.
The hotel restaurant is better than many hotels - they try very hard to prepare what you want, the way you want it cooked, but they're starting with food from a big chain hotel company. That means the scrambled eggs are from a box. Meals at night are better. I had salmon salad - fresh and tasty with a good quality dressing. I also had a pretty good burger prepared the way I like it.
The rooms were clean, well laid out and furnished. A great feature is a cabinet with a granite top to hold my luggage. The cabinet was stationary and solidly made so my luggage was out of the way but still accessible. Great idea.
Bathroom shower in every room was a worn out Water Pic. The water came out in a jet spray or single stream. Neither worked very well.
This hotel wins kudos for their staff! Everyone was well trained to assist the guests, solve problems, and simplify the process. They gave me good directions, great restaurant suggestions, and other help in finding gas stations, grocery stores, malls etc.
I had a backache almost every morning so I know the mattresses should be changed - that is the primary negative.

Room Tip: La Jeune is very busy so a room facing any other direction would be quieter.
See more room tips
  • Stayed May 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank pdtravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
claudia P, Manager at Courtyard Miami Coral Gables, responded to this review, May 30, 2012
Thank you immensely for taking the time to share your experience on Tripadvisor. Any feedback you can provide based on your experience to better ourselves and our property is always welcomed. Hope to see you back again very soon!

Warm Regards,

Than Courtyard Miami Coral Gables Family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Plains, NY
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 1, 2012

The good: The staff was very friendly and it was only six blocks away from Miracle Mile with a ton of great shopping and restaurants.

The bad: When you first walk into the lobby, you are overwhelmed by the smell of bleach. As you go through the common areas, there is this strong musty odor that continues into the room. Good thing the window opened up a little. The accomodations are basic, but in need of an update.

I got a last minute rate of $100 off of priceline, so you get what you pay for!

  • Stayed April 2012, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank poohbr817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
claudia P, Manager at Courtyard Miami Coral Gables, responded to this review, May 3, 2012
On behalf of the Courtyard Miami Coral Gables Family, we thank you immensely for taking the time to share your experience, the team loves when our guests find the staff friendly, and our location is always a plus.
This week has been of constant rain with a humidity of 90%, trying everything possible to avoid feeling the moisture in our facilities, we addressed the smell in the lobby area immediately the same day it occurred, any feedback you can provide based on your experience to better ourselves and our property is always welcomed.
Thank you once again, and we hope to see you very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton, New Jersey
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 27, 2012

Stayed here for two nights on the way to Key West. Hotel was modern, clean and comfortable. Front desk staff very friendly and helpful. Buffet breakfast was very good but not included in rate. Walking distance to shopping and restaurants. Would stay here again.

Room Tip: Ask to stay on quiet side - away from LeJeune Rd.
See more room tips
  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Maria563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
claudia P, Manager at Courtyard Miami Coral Gables, responded to this review, May 3, 2012
Dear Maria,

On behalf of the entire team, We would like to thank you for sharing your experience here on TripAdvisor, the staff strives every day to get comments like this one. We are all very glad to have such a convenient location, just walking distance to more than 50 Restaurants in the beautiful city of Coral Gables. We hope you come back very soon!

Thank you again, from the Coutyard Miami Coral Gables Family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Miami Coral Gables

Property: Courtyard Miami Coral Gables
Address: 2051 S Le Jeune Rd, Coral Gables, FL 33134-4215
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 11 Hotels in Coral Gables
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Miami Coral Gables 3*
Number of rooms: 165
Official Description (provided by the hotel):
Located in the heart of the Coral Gables Historic District, The Courtyard by Marriott Miami Coral Gables offers a unique setting for your next stay in Miami. Within walking distance from the Coral Gables financial business district, minutes from The University of Miami and surrounded by fine dining, shopping, exquisite entertainment and lavish life style, you're in the ideal location for both business and pleasure. While staying in Miami Florida, enjoy the new stylish guestrooms that offers the comfort, ambiance you've come to expect from the Oasis of the Courtyard . Planning your fantasy cruise has become easier by staying at the Courtyard Marriott Coral Gables Hotel which is located 7 miles from the Port of Miami. Our guests will enjoy complimentary shuttle service to and from the Miami International Airport which is known as the gateway to Latin America and The Caribbean. When searching for Miami hotels, you'll find the Courtyard Miami Coral Gables provides so much more than ... more   less 
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Also Known As:
Courtyard Miami Coral Gables Hotel Coral Gables
Coral Gables Courtyard
Coral Gables Marriott
Courtyard Coral Gables

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