Absolutely phenomenal customer service! I worked in the gables for years and always knew the Westin was a beautiful and high end hotel but I never knew how incredible the rooms and the pool area were!
The pool alone....OMG it's gorgeous! Open air kind of rooftop....not exactly the top of the building but about 11 floors up, pretty wicker chairs to lay out on, jacuzzi, white fabric couches and canopied day beds, and the coolest 3 person hammock lounge area(see pic). The rooms are very clean, modern, and I love that they even have a catalog of the items in the room for purchase. You know you've stayed somewhere and wanted to buy the linens or blankets. Now you can! And btw, the "heavenly" robe is just that...it's the softest material I have ever felt!
Our stay was beyond perfect! I was ecstatic when I booked through priceline express deals and got the room for a good price AND discovered it was the Westin AND it was pet friendly! I expected to call and have to pay an additional deposit for our 2 dogs, but nope! Just signed a waiver and they were welcomed with milkbones and a special do not disturb hanger that specified there were dogs in the room. We originally planned on staying one night but after falling in love with the hotel, I called the front desk to see about staying another night. Mind you, this weekend was the very first time my husband and I were without our 2 boys(under 2 years old) and was my best friends wedding. I explained our reason for staying and also confessed our horrible current living situation in my mom's old garage(super hot, no bathroom, small quarters) and he was nice enough to search online along with me for any promo offers or deals. He, btw, was the front desk manager Josh and was so kind and understanding of our situation and desire to stay an extra night. He went well above his way to get us an amazing deal and ended up getting us a better room at a price fitting our budget. He then asked if we didn't mind waiting an hour or two for the chance to get a suite! Of course we said we could wait! I had a show to see at the miracle theatre anyway, and by the time I returned to the hotel, I picked up our new keys to our insane king suite with balcony!
For years my husband and I used to hang out behind the bar on giralda and look up at those balconies and imagine how luxurious the rooms must be and wish we could stay there one day. Now we were standing in the very same balcony, looking down at the back of the bar! The suite had a separate area across from the plush king bed, with a couch(including pull out bed), chair, coffee table, desk, dresser with flat screen tv and the balcony with panoramic city view. The bed area had it's own flat screen tv too and the bathroom was gorgeous and sent you to a rainforest when you showered under the rainfall showerhead. Josh also sent us an extra empty refrigerator for our perishables since our kids were returning to us for the night. He completed our perfect dream stay by granting us late check out and included free wifi in the suite as well.
I will be forever grateful for all that Josh did for us because we would never in our lives be able to afford that suite, and we have always dreamt of experiencing it and all it's glorious amenities.
I absolutely recommend the Westin Colonnade Coral Gables and suggest joining the rewards program offered by the company...Starwood Preferred Guest so you can earn points for your stays and become qualified for member upgrades and benefits. The only bad part of my stay was having to leave. My husband nearly had to drag me out kicking and screaming!
- Official Description (provided by the hotel):
- The Westin Colonnade, Coral Gables is centrally located in the Coral Gables business district. We offer a retreat from the rigors of travel, yet still convenient to business, shopping, and dining. ... more less
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- Also Known As:
- The Westin Colonnade Coral Gables Hotel Coral Gables
- Westin Colonnade Coral Gables
- Westin Coral Gables
- Coral Gables Westin