BEWARE if you are a woman! I am posting this because the GM hasn't even had the decency to respond to my email addressing the issue- unacceptable. I checked into this hotel around 9PM, after finally falling asleep (note they have very thin walls) I was a woken by a man that came in my room at 11:45PM. As you can imagine, I screamed. He apologized and left abruptly. My heart pounded for a few minutes before I called the front desk. I made the man on the line aware of the situation and he just choked on his words. I said this was unacceptable and hung up. I am a single woman sleeping in a room where a man walked in – as you can imagine, my heart and mind raced with what if’s for the next 2 hours before I could fall back asleep. About 10 minutes after the incident the phone rang. It was the front desk and the man was telling me how the situation came about. He told me he accidentally keyed the room card with the wrong room. I was in room 311 and he should have been directed to Room 331 or something. He then said how about I give you 2000 points for the inconvenience and I hung up. I found that insulting that my security was worth 2000 points (that maybe covers free wi-fi?!) to his stupidity. I am sure many people check in at all hours of the evening. How can someone feel safe and that they aren’t “accidentally” going to key them into an already occupied room?! Do they not have systems or protocols even training in order to make sure this doesn’t happen? I would think that at least half of their reservations are for women and if we don’t feel safe, we wont be booking with your hotel in the future. So beware ladies and I suggest going somewhere else!
- Official Description (provided by the hotel):
- The Westin Colonnade, Coral Gables is centrally located in the Coral Gables business district. We offer a retreat from the rigors of travel, yet still convenient to business, shopping, and dining. ... more less
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- Also Known As:
- The Westin Colonnade Coral Gables Hotel Coral Gables
- Westin Colonnade Coral Gables
- Westin Coral Gables
- Coral Gables Westin