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“Convenient location, not up to Westin standards” 2 of 5 bubbles
Review of Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel

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Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel
Ranked #3 of 11 Hotels in Coral Gables
GreenLeadersBronze level
Pembroke Pines, Florida
Level Contributor
76 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Convenient location, not up to Westin standards”
2 of 5 bubbles Reviewed June 27, 2013

This Westin is obviously sub-par to any Westin regulars. No hotel restaurant or bar is a negative, as is the minutes-long walk to most rooms. Rooms are well insulated from outside noise, non-insulated internally. We were woken up multiple times throughout the night by returning wedding and birthday revelers. Hotel security/front desk was not useful. There was a dirty glass on our balcony at check-in and a used Westin shampoo bottle left in the shower caddy, right under the fresh rolled-up washcloth. Led by seemingly inexperienced management and while not a bad place to stay, this Westin was simply a disappointment as Westins go. Extra Starwood points did not make up for an unsatisfactory stay.

On the plus side, great location if you have business in the Gables. Many excellent restaurants on the same street and nearby throughout the Gables area. World-class boutique shopping in the Gables as well - check out Merrick Place. Although I have to say, looking out from the pool deck, the Biltmore beckons and offers the same Gables amenities in a world-class hotel.

Room Tip: Ask for a room closer to an elevator and away from large parties such as weddings or birthdays. The...
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  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank IslandhopperOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel, responded to this review, July 3, 2013
Dear IslandhopperOne,


Thank you for gracing us with your feedback. We apologize that your stay with us was less than perfect. So sorry for any confusion, we have the newly added Sushi Samba which is currently open for lunch and dinner, it is a unique blend of Japanese, Brazilian and Peruvian cuisine they are also perfecting the breakfast menu for future use. We will be using your experiences with your room condition as a tool for improvement. If your travels should ever bring you back to Miami we would be delighted to see to it that your stay is flawless.

Be Well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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732 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Finger Lakes Wine Country, New York
Level Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed June 21, 2013

This is a pretty hotel with a bit of an odd layout and, as others mentioned, there is no hotel bar or restaurant.

The good:
The common areas are pretty and the front desk staff was very welcoming. My room was also nice with a very comfortable bed. I overlooked the pool area which is actually a rooftop deck that's really pretty - covered with trees, white lounging couches and beds and a pool and hot tub. The workout room was also well-equipped and the location was good (within walking distance to bars, shopping and restaurants).

The bad:
On night 1 I woke up from a dead sleep at 12:30 am by a bunch of loud young girls that were partying in the room across the hall. I had to call security on two different occasions to quiet them down. Security did respond quickly. On night 2 there was a dog being kept in a nearby room and I heard him barking quite a bit before I went to bed then I woke up around 2:00 am when a bunch of loud guys came into their rooms yelling and slamming doors. I'm guessing they passed out after that because thankfully I didn't hear them again. Housekeeping never came and made up my room after my first night there. I had to call down at 4:00 pm and have someone come tidy up for me. Not sure what housekeeping did because the same 3 champagne glasses sat on the floor outside the loud girls' room the entire 3 days I was there.

I may stay there again if I catch a lower priced stay during the off season but I won't actively seek out a stay there going forward.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank eplwv69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel, responded to this review, July 2, 2013
Hello EPLWV69,

Thank you for your kind words about the front desk staff. The Westin Colonnade has a restaurant that has recently opened called Sushi Samba, it features lunch and dinner. Please accept our sincerest apologies that your stay was less than perfect. We here at the Westin Colonnade strive to make every guests experience refreshing and relaxing. If you would like to share any further details to assist us with elevating our guests stay please contact me at dwelch@westincoralgables.com.

Be Well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield Hills, Michigan
Level Contributor
411 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 414 helpful votes
3 of 5 bubbles Reviewed June 17, 2013

By Westin standards, this is not a Westin. Located in the heart of Coral Gables, the hotel is a stone throw from "Miracle Mile" which is a mile long strip of shops and restaurants. The office building complex (called the Colonnade) has a Morton's and Sushi Samba.

What makes this Westin odd is that is it is part of an office building complex occupying only 5 floors. There is no bar and no restaurant. In fact you cannot even go to Morton's to get a glass of wine since they don't allow it. They do have an odd happy hour as well pouring cheap champagne (at least they should pour wine).

There is a breakfast room that would be better off closed. The buffet is bad and the room is post 1900.

The workout room on the second floor is sub-standard for a Westin. However, the rooftop pool is the highlight of the hotel. Nice courtyard feeling and plenty of chairs. But since it is in Miami, there are plenty of smokers and no ash trays. Hence, butts all over the place.

Rooms are spacious but the Heavenly bedding was old and needed new pillows. A/C was good. There are no balcony's and the windows are small.

Overall, it you need to be in Coral Gables, best location and there is a Starbuck's across the street for breakfast.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LGspartan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinC0ralGables, Guest Relations Manager at Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel, responded to this review, June 26, 2013
Hello LGSpartan,

Thank you for your feedback, it is through reviews likes yours that we educate ourselves about areas that could be improved to help elevate guest experience. I am pleased to announce that Sushi Samba is our newest addition to the Westin Colonnade, Coral Gables, providing a fusion of both Brazilian and Japanese cuisine in which we are currently serving lunch and dinner and breakfast is soon to come. In regards to our complimentary champagne hour which toasts to the arrival of our guests beginning at 5PM, we appreciate your suggestion and will take it into consideration. We here at the Westin Colonnade strive to make sure every guests feels welcomed and at home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed June 12, 2013

I stayed for business for two night but checked out after one night to other hotel. There was a smell in the room when I first entered. Television broke down and there was no technician in the evening to repair this. The door was full of scratches. The carpet was stained. There were hairs in the shower. The chair was damaged.

  • Stayed June 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank globaljolly14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Charlotte, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed June 3, 2013

The service was average. I had to wait 10 mins to check-in although I was next in line. The front desk agent was not even apologetic. My room was clean thank God. I think this hotel is over rated because of its location. The only person that acknowleged me with warm hospitality was the Asian chef/cook at breakfast. I expected more i guess.

  • Stayed May 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank donna t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominican Republic
Level Contributor
88 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

I was here for a conference. The room was very nice, although the bathroom very small and the lightning could be better. I got complementary internet when I checked in, maybe because of the conference. And got a voucher for the nights I didn't need a change of linnens, I think this is very good motivator to stay eco friendly.
All staff was very friendly and we were lucky to experience the opening of a new sushi restaurant they have downstairs.

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alwaysonthemove001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 18, 2013

I was in Coral Cables for a one week business trip and was happy to find a SPG hotel near my office. Upon checking in they noticed that while I was solo, my room had double beds (that was the only option available in the booking system I used), the staff upgraded me to a mini suite. The room was big, had two TVs and a nice desk for me to work at. Plus a big bureau for me to put my clothes.

During my first evening I heard a knock in my door and received free chocolate covered strawberries as a welcome (!!!). It was great!

I love staying at Westins and this one did not disappoint. Also, there is a Starbucks and a self-service soft serve place right around the corner :)

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank emmeeay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel

Property: Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel
Address: 180 Aragon Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Coral Gables
#3 Green Hotel in Coral Gables
#4 Family Hotel in Coral Gables
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel 4*
Number of rooms: 157
Official Description (provided by the hotel):
Hotel Colonnade, Coral Gables is centrally located in the Coral Gables business district. We offer a retreat from the rigors of travel, yet still convenient to business, shopping, and dining. ... more   less 
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Also Known As:
The Westin Colonnade Coral Gables Hotel Coral Gables
Westin Colonnade Coral Gables
Westin Coral Gables
Coral Gables Westin

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