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“Charming hotel with Westin standards”

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Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel
Ranked #3 of 11 Hotels in Coral Gables
GreenLeadersBronze level
Paris, France
Level Contributor
3 reviews
“Charming hotel with Westin standards”
Reviewed January 5, 2012

The Westin colonnade was a very good experience. We stayed there with my wife on the last part of a trip in Florida, and were positively surprised by the charm of this hotel, to be compared with the much more "classic / aspetized" Westin we typically find in the rest of the US.
This hotel has in particular a very good location in the center of Coral Gables, close to many restaurants, and it also has a very nice swimming pool ideally positionned to be sunny most of the day, although its not on the roof.
Only caveat it the price for the valet (25$++) which is quite expensive considering you don't really have the alternative of a free parking place.

  • Stayed January 2012, traveled as a couple
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Helpful?
Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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802 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
San Diego, CA
Level Contributor
62 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed December 30, 2011

This review probably only applies to SPG Platinum members because we were spoiled rotten by them. When we checked in, they upgraded us to a 2 story suite. Awaiting for us was a lovely bowl of fine cheese and fruit and a bottle of wine. Amazing!

I probably can't say enough about the room. Two bathrooms, huge refrigerator, big dining/living area on the first floor. The high-vaulted ceiling and picturesque view of the city were definitely the highlights of the room.

The only big inconvenience during our stay was the water shut down after midnight until 6am. It was a one time thing and wasn't the hotel's fault for that inconvenience...it was the city's requirement for that one night but still an inconvenience because out of all days we stay there, we get our water shut off. We filled a lot of water cups so we would have water to brush our teeth in the morning since we had to head out around 6am.

Overall, the hotel is in an excellent location with lots of shops and restaurants. I probably would rather stay in Miami or Hollywood area if I was visiting the area because from Miami to Coral Gables was a traffic pain. But if price was cheaper than Miami/Hollywood, I would stay in Coral Gables again because they definitely know how to treat Platinum guests. Staff and room was top notch.

  • Stayed December 2011, traveled as a couple
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Helpful?
1 Thank ciaocat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caracas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 20, 2011

The hotel is excellent. I do not give the full marks based upon two items: (1) I am a Starwood preferred guest since 1998 but in the front desk the person in charge did not notice that until I brought the subject out; and (2) I was given a two-story room with rounded (and narrow)stairs. This made going up and down and, in general, using the room, a bit uncomfortable.

Special mention for Chris Hernández, from the valet parking team. A remarkable, attentive and very client-oriented person. He anticipated any need and provided very useful advice.

Room Tip: Ask the front desk not to put you in a two-story room because they are not very comfortable
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  • Stayed November 2011, traveled on business
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Helpful?
Thank Jose B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
94 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed December 14, 2011

My spouse and I stayed here for the second time back in October of this year.
We love the hotel property - It has great architecture. Rooms are typical Westin. Not the best, not the worst. Comfortable bed with a nice shower.
Unfortunately we had two issues with our stay.
Our first issue was with an obnoxious wedding party staying on our floor. Crazy noise and door slamming all night - till 3:00 a.m. Literally lost a night's sleep. Seemed to quiet down once I finally opened the door and yelled. This hotel gets alot of weddings, and if you stay here you may be subject to this kind of experience.
The second issue was with the pool area. Went up one morning and the place was a total mess. It had rained heavily the day before, and no one thought to move the padded chair covers inside. They were completely soaked and unuseable. Additionally, there were all kinds of soaking wet towels lying around the pool deck. No fresh towels available - had to call 3 times and wait 40 minutes to get a delivery of fresh towels. Attention to detail is definitely lacking.
We love Coral Gables, and the location of this hotel is what brought us back. Next time we will visit a different hotel - service and guest issues make this a less than ideal choice.

Room Tip: Whatever room is far from wedding parties
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  • Stayed October 2011, traveled as a couple
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Helpful?
2 Thank cantrav10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 29, 2011

Excellent service excellent location. Great customer service.

  • Stayed November 2011
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Helpful?
Thank migstown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, PA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 28, 2011

I felt compelled to write a review, as it is rare that I experience the level of customer service that I received at the Westin Colonnade in Coral Gables - I am a loyal Starwood customer and travel extensively for business and pleasure - I have stayed in all manner of hotels across the world (for business and pleasure), including all Starwood brands, Ritz-Carlton, Four Seasons, Marriott, etc. - We only stayed (1) night here (after a Caribbean vacation / flight layover in Miami) and were traveling with (2) children ages 9 and 6 - upon check-in, we were offered an upgrade to a multi-level suite which ended up not suiting our needs and were then given a choice of other rooms to stay in which the concierge presented to us personally - beyond that, there were MANY other small gestures that made us feel truly welcome and special - it certainly left us with a great feeling about this place and I can say that this property is extremely lucky to have such quality staff ( Josh ( front desk manager) & Humberto (concierge) are true service professionals !!!) - the hospitality they showed went a loooong way with myself and my family - Thank you VERY much!\

Beyond the exceptional service, the property itself is quite nice and delivers typical Westin quality beds, showers, and amenities - The pool and hot tub area was very nice and afforded great views over the city with the small bar and music adding a nice extra of relaxation to this area - the area around the hotel is very nice with many restaurants and bars within walking distance - it is also very convenient to the airport and is an excellent, much more relaxing alternative to the Sheraton near the airport.
valet service was courteous and efficient - ultimately, however, the SERVICE here is what made this a 5-star property -

  • Stayed November 2011, traveled with family
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Helpful?
2 Thank mscarboroughusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Marlboro, Maryland
Level Contributor
3 reviews
Reviewed November 15, 2011

The location is great, the customer service is superb. The executive suite was clean and comfy. Really enjoyed my stay. Only reason I didn't say excellent is because the fitness room could have more of a variety of machines and free weights. Overall, great place. I recommend it.

  • Stayed November 2011, traveled as a couple
    • Value
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Helpful?
Thank rayofsunshine74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCoralGables, General Manager at Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel, responded to this review, November 30, 2011
Thanks for your gift of feedback on your recent stay at the Westin Coral Gables. Be well and Happy Holidays!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel

Property: Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel
Address: 180 Aragon Avenue, Coral Gables, FL 33134-5425
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Coral Gables
#3 Green Hotel in Coral Gables
#4 Family Hotel in Coral Gables
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel 4*
Number of rooms: 157
Official Description (provided by the hotel):
Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel is centrally located in the Coral Gables business district. We offer a retreat from the rigors of travel, yet still convenient to business, shopping, and dining. ... more   less 
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Also Known As:
The Westin Colonnade Coral Gables Hotel Coral Gables
Westin Colonnade Coral Gables
Westin Coral Gables
Coral Gables Westin

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