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“FILTHY”

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Holiday Inn Coral Gables - University
Ranked #5 of 12 Hotels in Coral Gables
Reviewed January 5, 2011

This hotel is in a great location if your activities are centered around South Miami or the University, the service is friendly and the rates are good. However, my overall impression of this hotel is one of dirtiness.
The hallway carpets are old, stained and obviously never vacuumed. A dirty glass and napkin sat outside my room for two days. Finally, when a half-eaten banana and candy bar along the hall had been rotting there for a day and a half, I suggested to the front desk that someone clean up! It still took them a couple of days to remove those items -- but the hallway itself still wasn't vacuumed and other trash remained!
The hotel must have some deal with local eateries because flyers are slipped under the door every night -- and remain in the same spot, adding up over the days.
The impression of dirtiness was reinforced in the restaurant -- every time I ate there, there was a clean space around the place setting -- but the rest of the table was covered in old crumbs.
Other aspects of this hotel were just wrong: I couldn't take a bath because the plug didn't fit properly in the tub. A room service Club sandwich arrived, cold, only after an hour. The elevators got stuck several times during my stay and I had to walk the flights up to my room. There are balconies off several of the rooms -- but no chairs to sit on.
This hotel probably doesn't have to try very hard because it gets a lot of University business. But if you stay, use it just to sleep, and close your eyes to the filth!

  • Stayed: December 2010, traveled solo
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Thank FMDHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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440 - 446 of 621 reviews

Reviewed December 1, 2010

I had a great time in Miami during this past holiday. I stayed in Miami in the Coral Gables area, that was new to me. Is close to the Airport, and great shopping and a lot of restaurants in the area. This hotel is very comfortable and the staff is very friendly, they made me feel at home!! Good value, I will come back!!

  • Stayed: November 2010, traveled as a couple
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Thank Angelamont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2010

I stayed at the Holiday Inn University of Miami and was amazed at the entire hotel but the best part about it was the service that I experienced. Every staff member made me feel like I was the only guest staying at the hotel. The hotel give Holiday Inn's around the country a new identity. If you're ever coming to visit UM or in town for a quiet weekend away, this is the GREATEST PLACE IN THE WORLD to be!!!!!

  • Stayed: October 2010, traveled as a couple
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Thank GEORGIAPEACH05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2010

I just returned from my third stay at this hotel. I was there for the University of Miami's Family Weekend. For parents and prospective students, this hotel is perfectly located - right across the street from the UM campus and the University metro station. I have had no negative experiences during any of my stays. The rooms are pleasant, clean, and comfortable with comfy beds and updated, bright bathrooms. Maid service is excellent. I was a little cold and asked for an extra blanket which was delivered to my room. The pool area is nice and the lobby is bright and attractive. The restaurant looks a bit dated, but there are plenty of other places to eat nearby - TGIF's, Denny's, Starbucks, a great little Thai/Japanese restaurant (Moon Tide) as well as a Whole Foods, Publix, and CVS, all within reasonable walking distance. The Dadeland Mall and other shopping places are a quick metro ride away, as is Downtown Miami. You can get to the Miami airport via metro/bus and also the Ft. Lauderdale airport via metro/Tri-Rail/shuttle bus. South Beach and Coconut Grove are also reachable via metro/bus.

This is not a luxury property, but if you have realistic expectations for a Holiday Inn, I think you will be very satisfied. I especially like the staff here; they are always cordial and helpful.

  • Stayed: October 2010, traveled solo
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Thank MECindylou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2010

A family member and I spent one week at this hotel. We rented two rooms which had been prepaid through an Internet booking site.

I had no extras at all, so that I left the hotel after getting an invoice with a zero balance. My relative paid his extras with his credit card and got the corresponding invoice.

Surprisingly enough, a few days later, his banking card was debited an extra US$ 389.01 ! This did not correspond to any spending in this hotel. It was finally credited back after multiple mails and some 3 weeks later …

More surprisingly even, I discovered 4 weeks later that the credit card I had given for imprint (different from the one used for prepayment) for possible extras and which was not supposed to be used (no extras) had also been debited of US$ 259.34. Since this was the second "bad experience", the bank card was credited back relatively rapidly (nevertheless, after multiple e-mails again).

However, living outside the US, bank charges for change / debit / credit were far from negligible. Holiday Inn simply refused to reimburse these charges although the error was clearly not mine. I insisted, and was finally reimbursed a symbolic US$10 !

Statistics are highly unfavourable : two guests out of two (100%) have had the same "misadventure" …

You better carefully watch your bank statement after staying at this location !!

  • Stayed: February 2010
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2  Thank mvh4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2010

The hotel is overall nice. It's located on US1, right in front of UM. The pool isn't heated, so if you go in winter, you probably won't be able to use it. One of the hall ways smells kind of bad but overall the hotel is clean.

  • Stayed: February 2010, traveled with family
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Thank Sebastian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2010

Maybe we just lucky. We needed several rooms charged to one credit card for a team. The staff made it seamless. Quite clean. Rooms were clean and quiet. Now sure who others have had difficulty but our stay was very nice. Great wireless and its free unlike many other places.

  • Stayed: February 2010, traveled on business
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Thank stone2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Coral Gables - University

Address: 1350 S Dixie Hwy, Coral Gables, FL 33146-2904
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Coral Gables
#3 Family Hotel in Coral Gables
#4 Business Hotel in Coral Gables
Price Range: $97 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Coral Gables - University 3*
Number of rooms: 155
Official Description (provided by the hotel):
Experience a wonderful stay at the Holiday Inn Coral Gables-University which is ideally situated in the upscale city of Coral Gables, on South Dixie Highway (US 1) across from the University of Miami and the Metrorail station. When priorities turn from work to play, guests are in the middle of great shopping, dining and entertainment at Dadeland Mall, Shops at Sunset Place, Village of Merrick Park, Coconut Grove and Bayside Market Place. Our Toucan's Restaurant and Lounge offers breakfast and dinner. The attractions that make South Florida a favorite tourist destination are just around the corner, putting guests within minutes of Jungle Island, Miami Seaquarium, Vizcaya Museum and Gardens, Zoo Miami, the Museum of Science, Miami Children's Museum, the American Airlines Arena, the Port of Miami and South Beach. ... more   less 
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Also Known As:
Holiday Inn Coral Gables - University Hotel Coral Gables
Coral Gables Holiday Inn

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