I have stayed at this property many times over the last ten years but not recently. They have done a remodel of the lobby area and the pool area always looks inviting. This visit was for business.
I arrived and Janny handled my check in. She apologized and said that there was no room available and I would have to wait 30 minutes. I went to sit in the lobby and less than five minutes later Janny came up and said that she had found a room and I could go to it in five minutes. She also ordered a fruit basket to be delivered to the room. She went above and beyond what she could have done to take care of a customer that had not been to the property in a few years (though I have top elite status for the chain). Rarely (and especially in Miami) do you run into people like Janny who really enjoy their job and want to make customers happy.
Hotel recruiters should take note and I hope the managers recognize an excellent employee when they have one.
- Official Description (provided by the hotel):
- Experience a wonderful stay at the Holiday Inn Coral Gables-University which is ideally situated in the upscale city of Coral Gables, on South Dixie Highway (US 1) across from the University of Miami and the Metrorail station. When priorities turn from work to play, guests are in the middle of great shopping, dining and entertainment at Dadeland Mall, Shops at Sunset Place, Village of Merrick Park, Coconut Grove and Bayside Market Place. Our Toucan's Restaurant and Lounge offers breakfast and dinner. The attractions that make South Florida a favorite tourist destination are just around the corner, putting guests within minutes of Jungle Island, Miami Seaquarium, Vizcaya Museum and Gardens, Zoo Miami, the Museum of Science, Miami Children's Museum, the American Airlines Arena, the Port of Miami and South Beach. ... more less
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- Also Known As:
- Holiday Inn Coral Gables - University Hotel Coral Gables
- Coral Gables Holiday Inn