My room was dirty, and the people at the reception were rude. But, the hotel is extremely close to the University of Miami (which was the main reason why I decided to stay at HI). AVOID TO BOOK A ROOM AT THIS HOTEL.More
- Free Wifi
My room was dirty, and the people at the reception were rude. But, the hotel is extremely close to the University of Miami (which was the main reason why I decided to stay at HI). AVOID TO BOOK A ROOM AT THIS HOTEL.MoreShow less
Thank you for taking the time to post your comments. Guest satisfaction is very important to us. We are sorry that you found your stay to be less than satisfactory due to the cleanliness of the room and service received from our hotel staff. We take all reviews positive or negative very seriously and your feedback will help us improve for our next guest or your next visit.
Again, thank you for your feedback as this is our best resource of improving guest services.
Older hotel with recent updates commands a premium price because of its location. Clean room included a fridge, microwave,and coffeemaker. Hotel is L shaped with the elevator at one end – if your room is at the other end you'll have a bit of a hike with your luggage but the payoff is less foot traffic past your door. Room was clean and comfortable. Lots of nearby restaurants. Cleaning staff made lots of noise in the morning.
Thank you for your candid review of our hotel. We are delighted to read you liked our location and found the rooms clean and comfortable. Your comments regarding the cleaning staff are very much appreciated. This is one way of the ways that let us know where we need to improve.
Thank you for your feedback, we hope to have an opportunity to serve you again.
A very nice, safe place to stay directly across from u miami campus. The entire lobby was under renovation so it should be new by now. They have a small gift shop open till midnight to get drinks and snacks, and several computers in the lobby with a printer. Also free wifi in the room. Reasonable price for this area. Plenty of shopping and eating close by. We drove to miracle mile for dining options.
I recently stayed here in February 2012 for one night after a delightful Carnival Cruise. I booked this stay through Priceline, and had no idea how far it was from Downtown Miami or the Port of Miami. Our Priceline price was not cheap and for a hotel outside of Miami, I expected much more.
The hotel was (and I would presume still is) undergoing considerable renovations. There was construction equipment everywhere which was very unorganized and a potential safety hazard. The hallways were beyond freezing, with air conditioning levels like I've never felt. This being said, the room air conditioning seemed to barely work.
The actual door to the room was very difficult to open and the room itself was mediocre. This room was not worth $170, 150 or even 120 a night given it's current state. Perhaps after renovations it will be nicer.
Thank you for staying with us and providing us with your valuable feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide a comfortable place to stay. Please accept our sincere apology for any inconvenience the renovation process caused you during your stay. While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.
Once again, we do apologize and regret that this impacted your experience at our hotel.
We stayed in two hotels while in the Miami area. The other hotel was a 4-star hotel, but this Holiday Inn had a better staff -- from the front desk to the cleaning crew. It's also nice to have a refrigerator and microwave in the room -- especially traveling with kids. I agree with other reviewers that the price is too high, but the location is nice. It is close to a number of restaurants. The pool is not heated, so it can be downright cold. The bathrooms are tiny.
This place should be closed. Dirty, overpriced and had mold in my room. Everything about this Hotel is sub par.I would not recommend this hotel to anyone . This hotel's manager seems to have an excuse for everything instead of fixing the problems. Truth is this hotel should be condemned.
Thank you for your feedback. Please accept my sincere apology for the overall dissatisfaction you had experienced during your stay. I have taken note of your valuable comments and have shared this with the hotel management for the purpose of bringing improvements needed.
Once again, thank you for staying with us and providing us a candid feedback