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“Great location for University of Miami” 4 of 5 stars
Review of Holiday Inn Coral Gables - University

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Holiday Inn Coral Gables - University
Ranked #4 of 11 Hotels in Coral Gables
Florida
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great location for University of Miami”
4 of 5 stars Reviewed April 2, 2012

Very convenient. Attractive lobby and rooms. There was a piece of trash on the floor when we entered. Parking easy. Attentive staff. Good internet. Beds were comfortable. Easy to get everywhere nearby.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank elizabeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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581 reviews from our community

Traveler rating
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    36
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Coral Gables, Florida
1 review
5 of 5 stars Reviewed March 31, 2012

Me and my mother came to this hotel to visit the University of Miami, and it was PERFECT! The room was large and beautiful with a nice and clean bathroom, a kitchenette, big TV, nice closet, safe, desk, and chair. We had a king bed (very comfortable, no complaints), on the first floor. Our room opened up to the pool and we highly recommend this because it was nice opening our door and having the beautiful miami air come in. The pool was nice and warm, high 80's.

If you are a student or family looking for a place to stay for UMiami, COME HERE! Right across the street from the university, close to hot spots. 20 minutes to south beach, 15 minutes to Coconut Grove. You also get the University price, which is a nice discount, if you print out your tour reservation to prove you're visiting.

We also ate at the holiday inn restaurant, and didn't expect much, but it was AMAZING! The service was impeccable. The food was delicious and fresh. We had a caesar salad, rigatoni pomodoro, and chicken francaise, and it was the best meal we've had while we were here. We highly recommend that you eat here during your stay.

The management here is wonderful! Joel, the manager, cannot do enough to make your stay wonderful and perfect. He is very generous and very accommodating for any and all concerns that may arise.

The Guidos love the Holiday Inn Coral Gables!

Room Tip: Rooms on first floor that open up to the pool are wonderful!
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
192 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed March 31, 2012

Lobby is clean
Bathroom is poor: you shower on the floor, no ventilation, no vent, made a big difference in rating the hotel.
Internet is free, working, I am typing right now from my room with an iPod.

There is a good looking restaurant with a good looking bar, but It opens at 6 pm.

We Paid $ 182, which is way too much for this hotel especially with that bathroom.

Location is okay, south Miami near Coral Gables, but it's right on Dixie so there is heavy traffic.

I wouldn't pay over $ 100-110 for the place

  • Stayed March 2012
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank MoItaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Coral Gables - University, responded to this review, May 5, 2012
MoItaly,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you were not fully satisfied with the accommodations received. We hope that you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 24, 2012

I was nervous about staying at this hotel after reading several of the extremely negative reviews. However, I was pleasantly surprised upon arrival. Sure, it's not the Biltmore. But it is not priced like the Biltmore either.

The staff - specifically Jenny and Edgar - were very helpful. The rooms were clean. The bed and pillows were comfortable. We got a 1st floor room facing the pool (per the advice of other reviews) and that was DEFINITELY the way to go. I thought staying by a pool might be loud, but it was very quiet. Only negative is that you share a patio with another room. Not a bit deal to me, but maybe to some. The workout room was nice and facing the pool, which was great. Can't comment on the spa or food as we didn't partake in either. For a great breakfast, head over to Green Street Cafe in Coconut Grove - it's not far from the hotel.

My complaints are that the phones in the room weren't working - neither of them. Also, the complimentary coffee by the front desk was always empty. Hotel needs to either remove the coffee station, or have coffee in them.

The location is very good also. It's not on beautiful grounds like the Biltmore or other hotels in Miami, it's just off a highway. BUT, It is close to Calle Ocho, Coconut Grove, and the fun parts of Coral Gables. Plus, not a long trip to the airport. It could be a little cheaper but what couldn't in Miami. For the price, location, and quality, I'd stay again.

Room Tip: Rooms away from the elevators are quieter. Get one facin the pool on the 1st or 2nd floor. Make sure...
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Katie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
191 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed March 24, 2012

The Holiday Inn Coral Gables is a decent hotel for business or pleasure. The hotel is a 3 story building with the swimming pool area in the center. There are nice palm trees around the pool area and a good number of tables, chairs, lounges. The restaurant/bar area is nice and opens onto a covered area next to the pool. Many of the rooms have balconies, as well as a small frig & microwave.

There were many college students at the hotel during my stay (spring break time). I did not hear any noise/voices through the walls, but did from the hallways ... it wasn't too bad though. The front desk was very helpful and friendly. Edgar checked me in and was very nice. I had also forgotten shaving cream, which the nice lady at the front desk happily provided to me (she even asked if I needed a razor).

I ate breakfast one morning in the hotel restaurant ... it was fine, but I thought a bit overpriced. The free internet in my room worked great. The TV was a bit old (the big box style rather than a flat screen), but worked fine and there were enough channels for me.

Overall, a decent stay at a decent price. I'd stay here again.

Room Tip: Rooms facing the pool are likely to be more quiet ... other rooms face the parking lot and road. So...
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  • Stayed March 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 1TNtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HICoralGablesTeam, Front Office Manager at Holiday Inn Coral Gables - University, responded to this review, March 27, 2012
Thank you very much for taking the time to write about our hotel. We always take pride when a certain employee gets mentioned positively in our reviews. Edgar will be very happy to read your comments. Most of our rooms currently have the newer flat screen tv's, and as soon as the high season ends all rooms should have them. Please I invite you to come check us out again soon.

Otherwise I would like to thank you once again for your thoughts.

The Holiday Inn Coral Gables Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed March 19, 2012

Plus: close to airport, university, cvs

This had to be the worst hotel ever that I have visited.
We stayed there march 17, 18
We chose this place because of its location, however for the price of $143 per night, it was the worst decision we made...we could have spent $45 per night at a local motel and had a better room and service..I did not leave immediately after check in because I had booked it on Expedia so it was pre paid and when we checked in we had a very long days and were too exhausted.
On the first night , I tried to take a shower...but apart from the bathroom door being rusted, and the tub as disfigured and had multiple stains, I could not get hot water. I took a one minute shower cause it was so cold, then called the front desk...I told them about the condition of the bathroom and the concierge said he was so surprised to hear that the bathroom was in disrepair. Really?.
They sent someone up promptly to assess the hot water issue, and while he was trying to assess the problem and I was talking to him, his phone rang...He took he personal call and continued a loud conversation for several minutes then walked out....no solution!!!!
The pillows were extremely uncomfortable, the room had very old dirty carpets, loud.
Again I say, the only reason we stayed is because of its location and it was prepaid, and we were there for 2 nights only...thank goodness.
On check out I mentioned my discontent and was thanked or my feedback.
I recommend book in advance or pay a few dollars more and go to the Marriott a few miles away, or pay less and go o the nearby inn...

Room Tip: To choose a good room ,choose another hotel
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  • Stayed March 2012, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank DenMoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Case Manager at Holiday Inn Coral Gables - University, responded to this review, April 12, 2012
Dear DenMoh,

Thank you for taking the time to post a review of your stay. We appreciate your business and apologize for any inconvenience caused due to the conditions of your room. We can assure you that your comments about the lack of follow-up service from the team are being taken very seriously. I would love the opportunity to regain your faith in the Holiday Inn Hotel and would welcome the opportunity to discuss your stay in further details. I have sent you a private message to obtain additional detail regarding your stay. I trust we can regain your confidence in the Holiday Inn soon.

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed March 12, 2012

I had a wedding and this was were we were told to stay. I arrived early and I knew check in wasn't till 3pm but I figured I would give him all my information and let them hold my bags while I went to the pool. Jorge was at the front desk. I said to him "hi I'm checking in" and he responded "Oh no your not" I was very taken back by his rudeness. Most front desk clerks would say "hi how are you? Welcome- check in isn't till 3pm but let me store your luggage and feel free to use the pool area and I will let you know as soon as a room is available." He didn't have a room for me and said to check back at 1pm- my room wasn't available to 3pm. 

I was in room 261 which is directly in front of the elevator so if you want to listen to everybody come off the elevator that's a perfect room for you. When I got to my room the whole left hallways rug was pulled up and there was brooms and mops outside my door. I agree with doing maintenance and the new carpets were probably much needed but maybe put up a curtain and definitely don't leave supplies in front of a guests door. ( see pictures) I did say something to the front desk and when I returned that evening they were gone but I shouldn't of had to say anything.

The rooms were clean but basic. I had no problems with my room.

The pool area was nice and well kept. The rest of the hotel needs some remodeling! 

When I came back from my wedding I asked Rose at the front desk if I could checkout now since I had a very early flight. She told me that everything was taken care of and a bill would be slipped under my door. Well at 5:30am 
there was no bill and when I went back to the front desk on my way out my room was not checked out and I had to sign my bill.

Overall, for 1 night if you get an amazing rate you can tolerate this hotel but I wouldn't stay any longer then that.
You are staying at a Holiday inn so you are getting what you paid for.

  • Stayed March 2012
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Lovedtotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, ihgcare at Holiday Inn Coral Gables - University, responded to this review, April 7, 2012
Dear Lovedtotravel,

I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. I greatly appreciate you calling out the good quality of our rooms and pool. While I am pleased with the good comments, I truly value the not so good comments as this gives us the opportunity of improving what we already do. We will address these points with the staff. Thank you again for your comments. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Coral Gables - University

Property: Holiday Inn Coral Gables - University
Address: 1350 S Dixie Hwy, Coral Gables, FL 33146-2904
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Coral Gables
#4 Business Hotel in Coral Gables
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Coral Gables - University 3*
Number of rooms: 155
Official Description (provided by the hotel):
Experience a wonderful stay at the Holiday Inn Coral Gables-University which is ideally situated in the upscale city of Coral Gables, on South Dixie Highway (US 1) across from the University of Miami and the Metrorail station. When priorities turn from work to play, guests are in the middle of great shopping, dining and entertainment at Dadeland Mall, Shops at Sunset Place, Village of Merrick Park, Coconut Grove and Bayside Market Place. Our Toucan's Restaurant and Lounge offers breakfast and dinner. The attractions that make South Florida a favorite tourist destination are just around the corner, putting guests within minutes of Jungle Island, Miami Seaquarium, Vizcaya Museum and Gardens, Zoo Miami, the Museum of Science, Miami Children's Museum, the American Airlines Arena, the Port of Miami and South Beach. ... more   less 
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Also Known As:
Holiday Inn Coral Gables - University Hotel Coral Gables
Coral Gables Holiday Inn

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