Wanted to stay at Biltmore for years but something always came up. Finally, I booked the Jr. Suite (room 711) and stayed 1 night. The hotel is a beautiful hotel but in our room - the sink hot water faucet leaked; the tub was de-laminating ie pealing, room had a somewhat musty smell and the position of the AC vent kept 1/2 of the room cool, the other half not so much. Also bugs in the bathroom. A full ice bucket in the room was a nice touch. Then the actual service - when checking in, pulled up to the front & had to run out and move the car while checking in -- where was the bellman? Then, never asked for a choice of paper? And when the paper delivered at 5:30AM, had to listen to the 20 "thumps" on the carpet as it was thrown down along the hallway. The noise loud enough to wake both my husband and I. Pool is beautiful, Grounds are beautiful. But when I asked at the fitness center, where to change for the pool - she told me to "go change in the restroom by the pool". It was only after I questioned her more that she told me I could change in the fitness center and use the locker rooms -- by the way the fitness center is RIGHT off the pool. Why didn't she suggest this first? In the morning several guests wandering around looking for coffee -- for a hotel of this caliper, you shouldn't have to fight for a morning cup of coffee. Like I said, Hotel could be great - but the level of service and attention to detail just is not there. For example, I'm in a jr. suite, with a king bed, 2 people -- but only one set of slippers left by the bed. And then the survey was emailed where I filled in these comments as I would have preferred to not post this on trip advisor -- but the survey won't accept my comments unless I answer the other 20+ questions! So, now I am posting these comments on trip advisor. Again, hotel with beautiful grounds and pool -- but service and attention to detail is just not there. Could be great but ....
- Official Description (provided by the hotel):
- Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables