I spent one night in May at the Biltmore, as I did a few times since 1990, before I flew back to Europe after spending great holidays in Florida. The rooms are very nice and the hotel in short distance to the aiport and it has a large pool where you can relax.
The surprise came when I checked my credit card balance.
Even though I paid my breakfast in cash when checking out, as I had a prepaid voucher for the room, they charged my credit card with 100.62 USD. I tried to call there accounting department a few times to find out why my credit card was charged and I left messages on there phone answering machine to call me back but nobody called me back. Afterwards I tried to cancel the payment by the credit card company. Now Ms Graulich sent a "facked" Minibar bill listenig a number of drinks to the credi!t card provider. In reality we did not use the Minibar as we arrived quite late and went afterwards for dinner to a very nice Restaurant at Miracle Mile, which was recomended by their concierge two years ago, and had breakfast in the next morning before leaving.
I have to say that I am very disappointed by this behaviour after speding quite some nights in the Biltmore and recomending it to my friends.
- Official Description (provided by the hotel):
- Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables