I spent one night in May at the Biltmore, as I did a few times since 1990, before I flew back to Europe after spending great holidays in Florida. The rooms are very nice and the hotel in short distance to the aiport and it has a large pool where you can relax.
The surprise came when I checked my credit card balance.
Even though I paid my breakfast in cash when checking out, as I had a prepaid voucher for the room, they charged my credit card with 100.62 USD. I tried to call there accounting department a few times to find out why my credit card was charged and I left messages on there phone answering machine to call me back but nobody called me back. Afterwards I tried to cancel the payment by the credit card company. Now Ms Graulich sent a "facked" Minibar bill listenig a number of drinks to the credi!t card provider. In reality we did not use the Minibar as we arrived quite late and went afterwards for dinner to a very nice Restaurant at Miracle Mile, which was recomended by their concierge two years ago, and had breakfast in the next morning before leaving.
I have to say that I am very disappointed by this behaviour after speding quite some nights in the Biltmore and recomending it to my friends.