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“Minibar charges for not consumed drinks” 1 of 5 stars
Review of The Biltmore Hotel

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The Biltmore Hotel
4.0 of 5 Hotel   |   1200 Anastasia Avenue, Coral Gables, FL 33134   |  
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Special Price
20% off room rate
Ranked #1 of 11 Hotels in Coral Gables
Certificate of Excellence
GreenLeadersGold level
Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Minibar charges for not consumed drinks”
1 of 5 stars Reviewed June 19, 2013

I spent one night in May at the Biltmore, as I did a few times since 1990, before I flew back to Europe after spending great holidays in Florida. The rooms are very nice and the hotel in short distance to the aiport and it has a large pool where you can relax.
The surprise came when I checked my credit card balance.
Even though I paid my breakfast in cash when checking out, as I had a prepaid voucher for the room, they charged my credit card with 100.62 USD. I tried to call there accounting department a few times to find out why my credit card was charged and I left messages on there phone answering machine to call me back but nobody called me back. Afterwards I tried to cancel the payment by the credit card company. Now Ms Graulich sent a "facked" Minibar bill listenig a number of drinks to the credi!t card provider. In reality we did not use the Minibar as we arrived quite late and went afterwards for dinner to a very nice Restaurant at Miracle Mile, which was recomended by their concierge two years ago, and had breakfast in the next morning before leaving.
I have to say that I am very disappointed by this behaviour after speding quite some nights in the Biltmore and recomending it to my friends.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank Portoroz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, July 2, 2013
We welcome constructive feedback from all of our guests as an integral part of monitoring services and performance throughout the resort. It’s our desire to ensure every guest experience is both exceptional and memorable. We would like to apologize for the miscommunication and for the untimely follow-up with you. We would also like to assure you that we would not issue any type of false invoice for any charges, mini-bar or otherwise. As a courtesy, we will review the mini-bar charge and take corrective action where necessary. We appreciate the time you took to share these concerns with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,333 reviews from our community

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Miami, Florida
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 18, 2013

Historic hotel with an incredible pool and grounds. If you come you can not miss the Sunday Brunch which is one of the best in Miami. The wine bar has a very large selection and is extremely relaxing.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Louis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, July 1, 2013
The Biltmore is a designated National Historic Landmark property known for its rustic Mediterranean charm, which is usually warmly embraced by our guests. Our Sunday Champagne Brunch has been rate #1 in Miami for several years running. We’re delighted your stay with us was enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sanford, NC
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 11, 2013

I tried to find one bad thing to say about the property but I just can't. The rooms are spacious and comfortable. The service from the staff is impeccable. I usually can find at least some minor quibble with a hotel, but not with this one. Stay here. You'll love it.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank SanfordSlim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, June 13, 2013
Thank you for this feedback. Our staff and management at The Biltmore always appreciate hearing from our guests. We’re delighted you and your family enjoyed the hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed June 10, 2013

This hotel and the property are absolutely gorgeous! I booked this based on my friend's recommendation, the hotel is huge and when you arrive the staff is very friendly and helpful, they offer you drinks when waiting on line to check in, the front desk offered us a complimentary upgrade from a standard room to a one bedroom suite which was amazingly beautiful and super clean. The pool is the largest I have ever seen, it looks like a lake, the only thing is that there is no heater for the pool as it is too large so I found the pool to be a bit cold. This is a very classy, upscale hotel with great customer service, the area of Coral Gables is very nice but a little out of the way to drive to anything, it wasn't near anything at all so any type of sightseeing was about a 20 min drive.

Room Tip: See if you can book it thru AAA travel, I got a ridiculously cheap rate of $203 per night including...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Cathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, June 13, 2013
As a member of The Leading Hotels of the World, The Biltmore staff continuously strives to exceed our guests’ needs and expectations. Please know that we are in the process of reassessing our pool heating needs, and anticipate having a new system within the next few months. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunrise, Florida
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed June 10, 2013

Well, if you have to dream big, this would be the place to be.....there is so much wonderful history surrounding this hotel that it is an absolute must to take the guided tour (the Judge was awesome) provided by the hotel on Sunday afternoons. We were lucky enough to get to see Al Capone's suite and hear the tale's that went along with being in a room that had hidden doors and stairwells.
I made the reservation a week before we planned to go for a one night stay. It is only 35 mins from Ft. Lauderdale. Pavel was wonderful in providing the information about our room and more history on the hotel. The 19th Hole was a great place for late afternoon lunch; went to the Biltmore Bar before the play and had a cucumber martini..........very yummy. After the play, dinner at Fontana's......in a secluded corner with personal service, outrageous wine and food well, fit for a King and Queen. One last stop at the bar for a Cognac night cap.
The visit was short and sweet......looking forward to our next trip to this beautiful castle getaway.

Room Tip: We stayed on the 9th floor with a fabulous golf course view. I even was a spectator of a beautiful...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dedmundson222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, June 13, 2013
It’s always a pleasure to hear from guests who have such a special connection with the Biltmore, as all of us here do. Thank you for taking the time to share your impressions with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 10, 2013

Stayed 3 nights for a birthday celebration and I couldn't agree more with the 3 previous reviewers. Just a fantastic place to stay where you get the feeling of being back in time in a truly state of the art hotel. Great happy hour at the pool side bar. Fantasic breakfast, Sunday brunch, and one of the best dinners ever at the French restaurant. When we checked in we were given a room with a double bed and had requested a king. The staff had no probelm giving us the correct room with a great view. Just Excellent, excellent service. Try to get a group rate.

Room Tip: Try Room 543
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ruckbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, June 13, 2013
As a world-class luxury destination resort, the Biltmore enjoys a stellar reputation for professionalism, services and quality of product within the industry. We’re delighted you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocala, Florida
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 10, 2013

I went there solo to a class reunion recently and was blown away by the rooms and the service! It's rather expensive but I paid only $159 a night through the reunion committee. There's a gorgeous golf course on site but I didn't get to play it due to the inclement weather while there.

If one wants anything....ANYTHING....just see the concierge and your wishes will be granted. However, I stongly recommend paying the extra fees for the garage, policed by security because while I was there, another guest who parked near the golf course had her car broken into! Coral Gables IS an elite town, but there's crime everywhere in Dade County which is why I no longer live there. Not a knock on the Biltmore though. I was treated like a Queen the entire time I was there! I will be back to see the 'Canes play the Gators during football season!

Room Tip: Ask for a room that faces the golf course. Nice view and quite serene!
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rhonda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, June 13, 2013
We are very appreciative of this feedback, as the Biltmore prides itself on an outstanding service culture worthy of its luxury status. We look forward to your return visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Biltmore Hotel

Address: 1200 Anastasia Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Coral Gables
#1 Business Hotel in Coral Gables
#2 Green Hotel in Coral Gables
Price Range (Based on Average Rates):
Hotel Class:4 star — The Biltmore Hotel 4*
Number of rooms: 273
Official Description (provided by the hotel):
Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more   less 
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Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables

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