I arrived in Miami this morning from New York thrilled to be out of the rainy, cold weather. After leaving on a seven o'clock flight, all I could think about was taking a nap next to the beautiful Biltmore pool that I had read about in numerous magazines. Imagine my dismay when I walked outside to find that ever single chair, lounge, inch of space around the pool was occupied. I spent three hours on a towel on the concrete in a tiny space between the bathroom and kitchen in a desperate attempt to get a little sun while waiting for the hotel to finish cleaning my room. The other patrons of the hotel were furious-I heard at least three people call concierge to complain about the lack of seating, lack of service, lack of anything remotely pleasant about the famous pool experience. Towels were left on chairs, food was left to sit in the sun and the pool was packed with drunk patrons. When I called to ask if my room was ready at 3pm as instructed, I was put on hold for 26 minutes. Every time I have tried to call concierge/front desk/housekeeping, I have been put on hold for at least five minutes. When they finally answer they are usually curt and unhelpful. The room is nice but you can hear every door in the hall opening and closing loudly. I travel roughly every other week for my job and spend a large part of my life in hotels and this place is TERRIBLE. I just got back to my room after a loong work event and just tried to call room service. phone rang for five minutes with no answer.
- Official Description (provided by the hotel):
- Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables