Stayed here for a 3 day/4night conference and pleasure trip. The hotel is a 1926 landmark with stunning grounds and well-appointed rooms, but we found the service lacking for a property of this caliber. Our room was a junior suite with a nice seating area, small balcony and well appointed bathroom with all the extras. However, the mini bar was extremely expensive, charging $8 for a bottle of water, which did not include “tax and gratuities”! Most luxury hotels I have frequented would have included two bottles of water as a courtesy, moreover, the hotel charges a $20 per day resort fee, which includes services such as a daily newspaper and gratuities! Charging an additional gratuity for the mini bar is just piling on in my opinion, not to mention the ridiculously high prices to begin with. Needless to say, we did not use anything from the mini bar (which is something I’ll come to later).
Having two drinks at the poolside bar was a treat until I got the bill for $16 per drink plus and automatic 18% service charge, AND another $9.18 added as “misc. tip.” When I questioned about the misc. tip the bartender said the computer added it automatically, but he did promptly remove it!
We ate at the hotel’s Italian restaurant, Fontana. The ambiance was excellent, sitting outside in the hotel courtyard area; however, my meal was extremely salty and overcooked and the service was very slow. I had to send it back and it was removed from the bill. Two other parties sitting near us also sent back one of their entrees and complained about the service. On the other hand, we did use the hotel’s spa services, which were one of the best I have experienced.
Some other issues included housekeeping not cleaning the room the first day (I had to call to have that done), and when we checked out their computer system was down and they had to send me the invoice via email, which included, to my dismay, a $28.43 mini bar charge! I contacted the hotel and explained to them that I did not use anything from the mini bar. They did remove it from my credit card charge.
Overall, it was a disappointing experience, as my expectations were much higher.
- Official Description (provided by the hotel):
- Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables