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“A week at the Biltmore” 5 of 5 stars
Review of The Biltmore Hotel Miami Coral Gables

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The Biltmore Hotel Miami Coral Gables
Ranked #1 of 11 Hotels in Coral Gables
Certificate of Excellence
GreenLeadersGold level
Chevy Chase, Maryland
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A week at the Biltmore”
5 of 5 stars Reviewed January 12, 2013

Perfect place for a restful week in Miami. Luxury started with the room -- plush towels, smooth sheets, quiet and spacious. Ate frequently at Fountain(morning)/Fontana(evening) where service was excellent. Enjoyed drinks at Cascade bar by the huge pool (January water too cold for this old florida girl though). Loved the high tea in the lobby. Note that hotel auto-adds 18% service charge at all eating places. We'd rented a car, but could have used hotel complimentary town car drop-off if we had only wanted to go to Coral Gables. If husband or I were a golfer, this place would have been even more fun, but we simply enjoyed the serenity and good location (not far from airport, and central to various sights, but off in its own little world).

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Charlotte J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel Miami Coral Gables, responded to this review, January 14, 2013
As a world-class luxury destination resort, the Biltmore enjoys a stellar reputation for professionalism, services and quality of product within the industry. We’re delighted you enjoyed your stay with us. Please note that the 18% gratuity added onto the check is for the guest’s convenience and it is entirely at the guest’s discretion to either, increase, reduce or completely eliminate the amount of gratuity, depending on the perceived level of service received. This option is clearly stated on the guest’s check and has been received most positively by Biltmore patrons.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,522 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (293)
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London
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed January 10, 2013 via mobile

Wonderful hotel... full of charm & history .
Everywhere is a pleasure to explore. Only ate breakfast there & that was marvellous.
Coral Gables itself is a very nice area with lots of shops & restaurants within a 10 min drive of the hotel..... They provide a town car to take you & pick you up too. Would recommend this hotel highly although not if you want the beach on your doorstep.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LondonBeachlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel Miami Coral Gables, responded to this review, January 15, 2013
We are very appreciative of your comments and look forward to welcoming you on your future return visits to the Biltmore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Carlos, California
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed January 10, 2013

what a breath of fresh air in the midst of the crowded congested miami area. This place is a dream to stay in. Better to eat before you go here, as the restaurants are not that friendly or cost effective, but they are handy if you are hungry and don't want to go out. Every hotel worker we encountered was as helpful as can be, and seemed genuinely interested in our comfort at their hotel.
Overall, a wonderful experience

Room Tip: corner rooms seems better. Splurge for the suite if you can, it is well worth it
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bill9177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel Miami Coral Gables, responded to this review, January 14, 2013
We welcome constructive feedback from all of our guests as an integral part of monitoring services and product throughout the resort. It’s our desire to ensure every guest experience is both exceptional and memorable. We were surprised to see the comments regarding restaurant quality and service, as two of our restaurants (Palme d'Or and Fontana) have received top Zagat ratings in South Florida for four years running. The pricing is consistent with that of other top-rated restaurants in the South Florida area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockledge, Florida, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 9, 2013

From the moment we pulled up to the entrance of the hotel, we began to experience the attention to detail that became more evident as we stayed there. This hotel may have been there for many years, but it has been restored to it's orriginal beauty (just as I remembered it from the 70's). We ate at 3 restaurants as well as at a cocktail reception and wedding. The food was excellent. Surprising for "banquet" food. If you can, stay in "The Tower". The view of the city is beautiful. I would recomend this hotel for a special occasion as it is a bit pricey. Given a gift again, I'd be packed in a heartbeat!!!

Room Tip: Try for the Tower!!! The view is beautiful, and no obstructions.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Idelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel Miami Coral Gables, responded to this review, January 15, 2013
It’s always a pleasure to hear from guests who have such a special connection with the Biltmore, as all of us here do. Thank you for taking the time to share your impressions with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nyc
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 4, 2013

The building is beautiful, the pool is gorgeous but very cold, the front desk
Is beyond miserable, late in in answering, appear overworked, promise
You service and don't deliver.
One of the Worcester experiences among Miami hotels with comparable
Price.
The staff looks like if they are on training, concierge service was average,
Fo tana restaurant was good service and ok food.
The hotel looks like has a good past and a terrible present.
The cabana boys and girls need to understand what a cabana boy
Exactly means.
Th best food was poolside.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Das D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel Miami Coral Gables, responded to this review, January 14, 2013
Thank you for taking the time to tell us about your stay at The Biltmore. We regret that the experience did not meet your expectations. With regard to the staff comments you expressed, we have dealt with the particular personnel involved and are confident these issues have been effectively resolved. Also, please know that we make every effort possible to immediately resolve a guest’s issues related to their hotel experience when brought to our attention at that time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elizabeth Budd
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 3, 2013

The hotel is beautiful, and staff are wonderful. Things are a bit rundown for this level of hotel, but I suppose that's to be expected. The pool bar was crazy expensive for beyond ordinary food. Fontana, however, was a very good experience food wise, though still overpriced. We'd go back to the Biltmore to enjoy the gorgeous pool, but probably venture outward to eat. Since we were there only one night before leaving on a Regent Seven Seas cruise, it was easiest just to stay put. Had a blow out at the spa; great stylist who did a wonderful job, but, again, overpriced for the value. That's part of the gig with this type of hotel, I suppose.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ElizaDenver28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel Miami Coral Gables, responded to this review, January 18, 2013
Here at the Biltmore, we welcome constructive feedback from all of our guests as an integral part of monitoring services and product throughout the resort. It’s our desire to ensure every guest experience is both exceptional and memorable. We appreciate your positive comments about Fontana and our spa; please know that prices at both are comparable with, and standard for, luxury hotels across South Florida.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Level Contributor
81 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed December 28, 2012

This was our third stay at the Biltmore and we were looking forward to it very much as we were celebrating my "big" birthday. We'd planned our trip over a year in advance and booked the Biltmore as the last stop and "crowning glory" of our trip to Florida, getting a good rate because of booking so far in advance. Therefore, you can imagine our disapointment when we were shown to our junior suite and found we were at the end of a dingy corridor, facing the back of the hotel with absolutely no view except the wall of a balcony we could not access and, if I stood on tip-toe, the tops of some trees.

Apart from this disappointment, everything at the Biltmore was as we remembered it, with exceptional service, great food and drink and everything just perfect. Until the last day that is.

We were woken on the last day of our stay by the sound of a mechanical crane reversing constantly (and therefore the irritating "beep beep-ing" that they make) and then the noise of construction work. We'd heard about the ongoing construction work at the Biltmore and had checked prior to leaving London what the situation was and were assured that the construction work would be over by 15th September, more than two weeks before our scheduled arrival. However, that was clearly not the case.

We complained to the front desk about the noise and the fact that it was so early in the morning and received the response that she didn't know anything about it! Unbelievable. Eventually, a manager called us back and apologised but the construction work continued. The manager did offer us a discount.

When we checked out we found that we had been comped the last night which was something but it didn't make up for the fact that my birthday treat had been spoiled by the poor room (having booked a year in advance) and the disruption caused by the construction work. Therefore, I give it four stars instead of my usual five stars.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Welshquin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel Miami Coral Gables, responded to this review, January 15, 2013
We regret that your stay failed to meet expectations, especially when booked so far in advance. Please know that we closely monitor feedback from all our valued guests to insure that the quality of our services and product is consistent with that of a world-class luxury resort. We would welcome the opportunity to personally address the issue of your room with you directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Biltmore Hotel Miami Coral Gables

Property: The Biltmore Hotel Miami Coral Gables
Address: 1200 Anastasia Ave, Coral Gables, FL 33134-6339
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Coral Gables
#1 Family Hotel in Coral Gables
#2 Green Hotel in Coral Gables
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Biltmore Hotel Miami Coral Gables 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more   less 
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Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables

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