I stayed there for 3 nights beginning of October 2012 during a business trip to the US. I had sent an email to the reception the week prior to my arrival to ask whether it was possible to have a quiet room on the upper floors and away from the lift. I never got an answer but, when I arrived there, I was told that my wish had been taken into account, since my room was on the 9th floor. However, even though it was 4.00 pm, the room was not ready and I had to wait 45 minutes to get it. The good surprise was, in addition to the fact that the room was fairly away from the lift and overlooking the gardens and golf course, it was a very spacious Junior Suite, with a lot of light. It has to be said that the building in itself is beautiful and interesting from an historical point of view but, from a practical point of view, they should do something either for the lifts, which are extremely noisy or to change the bedrooms' doors which insufficiently insulate them from the noise and the light coming from the landing.
The breakfast, which could be taken in the beautiful courtyard, when weather allows it, included a stunningly amazing, wide array of fresh fruit (ananas, strawberry, raspberry, kiwi, etc.). For the rest, it was rather standard, even disappointing for a so-called luxury hotel. Not to mention the coffee or cappuccino which had little to make you think you were really having a cup of coffee...
My accomodation in Miami was provided and paid by my company but I must confess that, even though it was not my money which was spent, I was rather shocked to notice that a daily fee of $20 was charged to the room as tips for the maid, for the service, the reception and amenities such as the fitness room. Well, honestly, the service did not strike me as being especially professional and desserving of that kind of mandatory tip automatically charged, regardless of staff daily performance. From my point of view, a tip, be the service included or not, should be left to customer discretion and linked to staff performance. Personnally, I really do not like to be forced to pay for something which does not live up to my expectations.
- Official Description (provided by the hotel):
- Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables