The pool staff was amazing as were the night maids.
By 5pm each day our room was not clean and we had to call for towels.
Guests fighting in hall late night and alarm sounded for 15 minutes and when management was called they did not respond quickly or explain alarm.
When I wrote a complaint nobody has responded which is poor customer service.
My prior stay was lovely not sure if management changed.
Was over charged on my bill and from desk seemed put out when I asked for it to be adjusted.
We are planning on being in area regularly for college visits and I am unsure if we will stay again after the lack of care and customer service when we did complain or ask a question. A resort like this should be all about service.
Did recommend to several friends in the past will probably not do so after receiving no response to complaint . A friend in the hotel business said we should have been comped the night that the alarm and guests were fighting.
- Official Description (provided by the hotel):
- Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables